Mercedes-Benz of Hoffman Estates

POOR. The sunroof in the car continues to flow after washing the car. On January 28, the car was taken out of the car service, where annual car and oil chan The sunroof in the car continues to flow after washing the car. On January 28, the car was taken out of the car service, where annual car and oil changes were carried out. Today, 02/02/2020, we were returning home with a small child, and the rear left wheel fell off on the road! (SOS , Case No. 1418552). The right did not succeed, but also poorly fixed! Well, we didn’t drive on the highway .... the daughter was only very scared. Tomorrow we will contact the service again ...(service adv. Jason Palmer) More

Professional and helpful ,took time and explained everything I wanted to know,...if I call them they call me back and help me in a professional way. everything I wanted to know,...if I call them they call me back and help me in a professional way. More

Great service! Piotr Siemieniuk was great, very knowledgeable and good to work with - we knew exactly what car we wanted and were in and out in about 2 hours. Piotr Siemieniuk was great, very knowledgeable and good to work with - we knew exactly what car we wanted and were in and out in about 2 hours. More

Piotr is great Piotr was very responsive to messages and very personable. He made me feel comfortable throughout the transaction and responded expeditiously to my ve Piotr was very responsive to messages and very personable. He made me feel comfortable throughout the transaction and responded expeditiously to my very picky questions even at the busiest time of the year. More

Good friendly low pressure service!!! Finance manager Ryan was very helpful! Peter our sales associate was very knowledgeable and kind and courteous!!! Overall great experience!! Ryan was very helpful! Peter our sales associate was very knowledgeable and kind and courteous!!! Overall great experience!! More

Seamless & Knowledgeable The team was knowledgeable and very easy to work with. The selection of cars on the lot provided ample selection. I would definitely consider purcha The team was knowledgeable and very easy to work with. The selection of cars on the lot provided ample selection. I would definitely consider purchasing another car from the dealership. More

I purchased a vehicle from them and I have to say that I had the worst experience purchasing a car ever. Matt McGinn was the salesman who assisted me. This guy made zero effort in order to be nice and make had the worst experience purchasing a car ever. Matt McGinn was the salesman who assisted me. This guy made zero effort in order to be nice and make the experience pleasant for me. He was extremely unfriendly and kept the sales process quite boring the whole time. like you cant be nice and sociable what are you doing in sales. He did not explain the product and all he did was showed me what they had on their website and took me for a test drive which he kept quiet the whole time and I was the one who was making an effort to make a conversation. So I test drove the car and agreed on the price which came down to how sneaky and untrustworthy this dealership and it’s management is. They never told me about the interest rate and kept it quite as a planned game to get me inside the finance office where a very unfriendly women who looked like was pretty miserable doing her job processed my Transaction and I had to ask her so what interest rate am I getting and so she answered and I told her hey if you guys are selling my loan to a bank or union 2% lower than what I’m going to pay and she gave me some none sense answer and I was naive enough to fall for it. FYI dealerships sell your loan 2% lower than what they present to you to banks and unions and as long as you’re not willing to walk out in the middle of the deal they are not lowering that 2% extra that they bank into their own pocket which I have learn how to do now. Bottom line do not trust these people. so not only you overpay for the cars that you buy from them With all the bad attitude you have to endure from their staff but you also pay 2% of what you finance to the dealership as a part of the deal. They do not even have the courtesy to make an effort to be nice for the money you give them. Although I have to admit that the sales manager was pretty nice but even that did not make my experience less unpleasant. Watch your back when dealing with these people!!! More

Great Team I would highly recommend sales associate Piotr Siemieniuk at Mercedes Benz of Hoffman Estates. We recently leased our second vehicle with Piotr. Du I would highly recommend sales associate Piotr Siemieniuk at Mercedes Benz of Hoffman Estates. We recently leased our second vehicle with Piotr. During both experiences, Piotr was able to find us just the right vehicle that fit into our budget. He made sure we were happy and helped us through the process of financing and learning how to operate our new vehicle along with Jose who was also extremely knowledgeable about how the vehicle operates. I've always had great service at this location. More