Mercedes-Benz of Hoffman Estates

Mercedes - Benz of Hoffman Estates Overall experience was good ! Special thanks to Tom Herwehe - he was very kind and responsive ! I would definitely recommend this dealership to frien Overall experience was good ! Special thanks to Tom Herwehe - he was very kind and responsive ! I would definitely recommend this dealership to friends and family . Love my new car ! More

Wonderful customer experience Greg was polite and great to work with on the purchase of a previously owned vehicle. Though he wasn't able to get us down to the price we would have Greg was polite and great to work with on the purchase of a previously owned vehicle. Though he wasn't able to get us down to the price we would have liked (not his fault) he was very thorough in explaining all possible incentives available. He understood the back and forth dance was unnecessary and we got straight to what we needed to make the deal. We will definitely refer new business to him. More

Terrible Service Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of being Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of being helpful when asked for clarification, he got aggressive and suggested that I could take my business elsewhere if not satisfied. More

Best Customer Experience Ever! The overall experience was great. David Snyder was the most friendly, patient, and wholesome person I have ever meet. He made purchasing a car simpl The overall experience was great. David Snyder was the most friendly, patient, and wholesome person I have ever meet. He made purchasing a car simple, and was amazing at answering any and all questions I had. Thank you David for helping me find my dream car! More

Great Experience I worked with David Snyder on a used vehicle, he was very polite and pleasant to work with. While the vehicle wasn't the one I ultimately chose, I ca I worked with David Snyder on a used vehicle, he was very polite and pleasant to work with. While the vehicle wasn't the one I ultimately chose, I can't say enough about the experience at this dealership and working with David. We spent as much time just talking in general as we did about the car, and there was no pressure at any point which was a very welcome change. I'd highly recommend David to anyone looking to work with this dealership. More

Looking for a car. The sales person, David Synder, did a wonderful job at explaining everything about the car that I was looking at. He made my experience very pleasant The sales person, David Synder, did a wonderful job at explaining everything about the car that I was looking at. He made my experience very pleasant and memorable, to say the least. Never once did I feel pressured by him to buy the car. He allowed me to fully enjoy my test drive and was very respectful. His sales manners were one of the best, if not the best, that I have every experienced. Will definitely come back. Five stars for DAVID SYNDER, you rock!! More

Very Comfortable The sales person David Snyder and the new Car sales Manager Tom were great. Very polite and decent to the customers. We wish them all best in their sa The sales person David Snyder and the new Car sales Manager Tom were great. Very polite and decent to the customers. We wish them all best in their sales carrier. Thanks guys for making it easier. More

Great experiance Me and my husband are very happy with our purchase. Piotr help us to choose the perfect car. He made this transaction very smooth. He is very knowledg Me and my husband are very happy with our purchase. Piotr help us to choose the perfect car. He made this transaction very smooth. He is very knowledgable and professional. I highly recommend to work with him. The other employees of this dealer are very nice and helpful too. Definitely I will come back for another vehicle. More

Smooth buying experience! It was an awesome buying experience.The moment I walked into the dealership I was greeted by a enthusiastic sales person.Collected the information of It was an awesome buying experience.The moment I walked into the dealership I was greeted by a enthusiastic sales person.Collected the information of what I was looking for and few minutes after I was in the driver seat of a GLE 350 for a test drive.Very knowledgeable of his car.He seems to enjoy and love accomodating possible buyers.Showed me all the options that is important to me and not pushing for the ones that I don't need.Incentives,discount in pricing,financing was very straight forward..They listened very well to the customer and highly motivated to meet your request.Pleasant people to deal with. More

Great dealership - Salesman even better David Snyder I was shopping for couple of weeks for a car. I finally narrowed it down to 2 vehicles. They both happened to be at MW. One was at Mercedes and the ot I was shopping for couple of weeks for a car. I finally narrowed it down to 2 vehicles. They both happened to be at MW. One was at Mercedes and the other at Land Rover in the same parking lot pretty much. Now - I'm sure you know shopping for a vehicle is almost like a full time job and probably the worst part about it is the sales folks that are just pushy and will not let you breathe. So what we decided to do was go at night when the dealer would be closed to get a look at the vehicles from the exterior to get an idea of whether or not we would proceed with coming back the next day. Well we met David Snyder leaving for the night by his vehicle. And even though it was well passed 9pm he decided to hang around and talk to us about the vehicles we were interested in. He was friendly and passionate about cars and it truly showed. Unfortunately MW does not hold vehicles and we could not return until Sat morning to test drive the vehicles. He followed up daily to ensure that the vehicle was there and even followed up with a photo Friday evening. He provided us all of the paper work and work that was done to the vehicle and truly gave me a new outlook towards car salesmen. David was not pushy or rude in anyway and was just awesome to work with. He also introduced us to the Used Car Manager John Kyriakopolous - who was straight forward and did not beat around the bush. We appreciate that since we value our time and others. Also got to deal with Tom Herwehe for a few minutes: we came back in the evening to finalize our purchase and complete the financing the Finance Manager Kelly was very busy and we ended up standing around longer than we expected. Tom came over and addressed our issue and immediately got us situated in Kelly's office. Thanks Tom. I will be recommending David Snyder to all my friends looking to purchase a vehicle. Will also be looking to upgrade in the near future thru David Snyder. I truly am happy with my entire experience at MW and David Snyder was the #1 reason why. thanks David best, Khurram Younus More