Mercedes-Benz of Honolulu

Poor customer service and processes from the service department. I tried to schedule online, I added the VIN and it required me to select a service for my vehicle but did not tell me which service I was department. I tried to schedule online, I added the VIN and it required me to select a service for my vehicle but did not tell me which service I was up for, so I had to call to make the appointment. When I called to make the appointment, they were very friendly and professional, they said the service would take 3 hours. Since I live on the other side of the island I brought a snack and planned to hang out for the 3 hours. When I arrived the day of, they said it would take 5 hours, that the call center is in Las Vegas, and they have no idea how long the service actually takes. I had meetings in the afternoon but decided to wait it out. 5 Hours passed, and the car was still not done. It was another 1.5 hours. Multiple salespeople commented, surprised that I was there all day long. The service rep talked down to me unprofessionally, giving me excuses and making me feel like I was asking for too much. I have asked for a new service rep the last 2 times I have come in for maintenance but they don't place me with a new rep. I have had issues every time I take my car in for service, from them not having the loaner car they promised or explaining how they are overbooked and understaffed, causing delays, or making a fuss about getting a car wash that I would have to wait an extra 2 hours. These issues are sadly consistent over the last 2 years of getting my car serviced. The buying process was a pleasure from Chris Farmer, but the service department is severely lacking. They could use an overhaul of their processes to optimize for a better customer experience. They are creating a bad reputation for Mercedes Benz. I cringe when I have to take my car in for service. More

Very professional, accommodating and easy to work with. Good value for cost great workmanship. Efficient. Good value for cost great workmanship. Efficient. More

From setting up the appointment to the full service - from the moment I drove up to the moment I picked the car up after service - everyone with MB of HNL demonstrated the can-do spirit of a well trained from the moment I drove up to the moment I picked the car up after service - everyone with MB of HNL demonstrated the can-do spirit of a well trained, developed, seamless team focused on the job and keeping me informed. The walk around - personal service manager's attention, and test drive, the lounge facility, and the responsiveness of all - demonstrated a TEAM at work. Particularly liked the video and narrative. Mahalo to all More

I came I. For car service due to engine icon lighting on my dashboard , I told Craig that if possible I would like to take my car home the same day, and he sai For car service due to engine icon lighting on my dashboard , I told Craig that if possible I would like to take my car home the same day, and he said he’ll try his best but no guarantee because he wants to make sure everything is good before giving the car back to me. But he did. Making Appointment was easy . The person who helped me was very pleasant as well as Craig. Stress-free transaction overall and my car is fine . I’m very pleased with the service. Thank you! More

My 2003 CLK 500 is a gem for me to drive! Mercedes-Benz of Honolulu's staff from start to finish for routine maintenance and repair is priceless! Staff checking in and out are welcoming, pr Mercedes-Benz of Honolulu's staff from start to finish for routine maintenance and repair is priceless! Staff checking in and out are welcoming, professional, and very helpful. Service representative Devin Kusaka-Gatewood is thorough, trusted, and personable at every level. The technical service staff is very much admired and appreciated for their knowledge and expert skills in maintaining and repairing Mercedes-Benz vehicles! Thank you all. More

This is the 4th car that I have leased with help from Kui. He is friendly, patient, professional and does not pressure you into making a deal. It’s always a pleasure doing business with him! Kui. He is friendly, patient, professional and does not pressure you into making a deal. It’s always a pleasure doing business with him! More

Professional, responsive, fair. Excellent service department. Highly recommend. Have dealt with Meecedes Benz of Honolulu for over 25 years. Dennis Rademacher is an excellent GM Excellent service department. Highly recommend. Have dealt with Meecedes Benz of Honolulu for over 25 years. Dennis Rademacher is an excellent GM and Lance Kobayashi runs a superb service department. More

Good service. and very friendly, very professional. Thank you for good service. I am very satisfied. and very friendly, very professional. Thank you for good service. I am very satisfied. More

Everyone was very pleasant & helpful. Service advisor explained in terms that I could understand & returned calls in timely manner Service advisor explained in terms that I could understand & returned calls in timely manner More

The person who drove my car always resets my mileage. That's wrong cause it's not their car. And my seat is not moved back to the position it was when they first jumped in my drivers seat. 👎🏼 That's wrong cause it's not their car. And my seat is not moved back to the position it was when they first jumped in my drivers seat. 👎🏼 More