Mercedes-Benz of Honolulu

Awesome service center Craig is THE BEST Service Manager. We have been with him for the past 16 years and he is an exceptional employee. He is efficient, always on time, ask Craig is THE BEST Service Manager. We have been with him for the past 16 years and he is an exceptional employee. He is efficient, always on time, asks questions on the car to make sure all our needs are taken care of. He goes above and beyond our expectations of a service manager. He’s the reason why we keep purchasing a Mercedez. More

Always Exceptional I’ve never been as impressed with a service department as I have with Mercedes Benz of Honolulu. From the service department scheduler, to the greete I’ve never been as impressed with a service department as I have with Mercedes Benz of Honolulu. From the service department scheduler, to the greeter at the garage, to customer lounge representatives, to my personal service advisor — it’s a well oiled machine. Everyone knows their role and they treat me as if I am the only customer that mattered in that moment. I’m truly grateful! More

Excellent James was courteous, informative and professional. He kept me posted on the warranty coverage and my portion of the bill. Also providing us with a James was courteous, informative and professional. He kept me posted on the warranty coverage and my portion of the bill. Also providing us with a loaner really helps. More

Great service Josh helped me as much as he can and notified me about a recall I didn’t now about. Took me in even with no appointment. Josh helped me as much as he can and notified me about a recall I didn’t now about. Took me in even with no appointment. More

Fast and courteous service I was late for my appointment but the employees were courteous and I waited no more than 10 minutes to get the loaner and I was on my way to work. The I was late for my appointment but the employees were courteous and I waited no more than 10 minutes to get the loaner and I was on my way to work. They called me immediately when the car is ready for pick up. Excellent service! More

Recal & annual service. Excellent frindly service by Craig. He greeted me & explained the recall & annual service. He got me a loaner & a bottle of watet. Then when I return Excellent frindly service by Craig. He greeted me & explained the recall & annual service. He got me a loaner & a bottle of watet. Then when I returned he said I prepaid for service, so no charge today. More

World-Class Service Jessica Chun provided world-class service! She arranged for Ron Loo of the dealership to pick up my CLK 500 at Honolulu's port, continuously staying Jessica Chun provided world-class service! She arranged for Ron Loo of the dealership to pick up my CLK 500 at Honolulu's port, continuously staying on top of the delivery schedule and pick-up availability. After thorough assessment of the car's condition, service was completed very timely to bring this 15-year old, pretty pristine vehicle (about 28,000 miles on it) into top running condition - terrific feel on the road and getting about 24.8 mpg on the freeway (45 to 60 mph) which I believe is good for this big, older engine. Most importantly, Jessica was always tuned into customer needs in every respect from my personal circumstances to the car's safety and performance. For the first time, a service representative explained what was done under the hood and gave me pointers of what to watch for that could indicate an issue; and that I could actually fill the windshield washer fluid well myself! Thank you Jessica, Ron, and service staff. I very much appreciate you all. Diana More

On the ball All I needed was a safety check, which the dealership does at no charge. My service adviser, Craig Hironaka, offered a courtesy car wash, too, but bei All I needed was a safety check, which the dealership does at no charge. My service adviser, Craig Hironaka, offered a courtesy car wash, too, but being in a hurry I passed on that. I went to the waiting lounge, made myself a cappuccino, nibbled on a pastry selection, watched a few news clips and next thing I know, Craig comes in to let me know the inspection is complete and I'm good to go. I'm handed a bottle of cold water and I'm off! It's not even 8 am and my day is made! Thanks, Craig and staff! More

Good service Helpful and friendly, timely as promise, quality work, and no charge for repair. Confident with their repair and check up. Recommend for anyone who w Helpful and friendly, timely as promise, quality work, and no charge for repair. Confident with their repair and check up. Recommend for anyone who want quality service. More

Maintenance Service Craig Hironaka was very informative about our 3rd year maintenance service. Craig is always energenic and accommodating. Craig projects a positive Craig Hironaka was very informative about our 3rd year maintenance service. Craig is always energenic and accommodating. Craig projects a positive and professional image for the dealership. Mahalo. More