Mercedes-Benz of Honolulu

Accomodating Even though I changed the time I needed my car back 1 1/2 hours earlier than what I originally requested, Jeff was able to get my car back to me pre Even though I changed the time I needed my car back 1 1/2 hours earlier than what I originally requested, Jeff was able to get my car back to me pretty close to that time. And I liked that shuttle driver was able to pick me up right away to take me back to pick up my car. More

Service not done Payed for the service pack B. Engine oil was overfilled and steering fluid was not topped off. Looks like they have trainees working there. Not coming Payed for the service pack B. Engine oil was overfilled and steering fluid was not topped off. Looks like they have trainees working there. Not coming back. More

Quick Showed up at my appointment right on time and after a brief wait in the lounge, Warren saw me and I was out the door in a few minutes. Great job! Showed up at my appointment right on time and after a brief wait in the lounge, Warren saw me and I was out the door in a few minutes. Great job! More

Valued Customer. I have leased 5-6 Mercedes from this dealership and have had superb sales and service experiences. They have my highest recommendation in sales and se I have leased 5-6 Mercedes from this dealership and have had superb sales and service experiences. They have my highest recommendation in sales and service. More

Truly Grateful! Long story short, we complained about a problem, but the solution was found just after the warranty expired. They gave us a 2018 C300 as a loaner for Long story short, we complained about a problem, but the solution was found just after the warranty expired. They gave us a 2018 C300 as a loaner for the 2-3 week repair. Our service consultant advocated on our behalf and Mercedes covered the repairs! Simply amazed and truly grateful, especially considering our recent repair debaucal with a competitor. That’s how to keep customers coming back! Mahalo! More

Great customer service!! Great customer service experience from my point of arrival. Very courteous concierge, loaner staff and Warren certainly knows his stuff. Very short Great customer service experience from my point of arrival. Very courteous concierge, loaner staff and Warren certainly knows his stuff. Very short wait for everything and entire process and options explained with simplicity and clarity. Car was ready on time as promised. More

Fast and efficient They were very thorough and neat. They took care of my vehicle and made sure the car was returned in better condition then when I brought it in. They were very thorough and neat. They took care of my vehicle and made sure the car was returned in better condition then when I brought it in. More

The service is truly exceptional. The service is truly different from other dealerships. For several years I have been servicing my car here, I was never feel neglected by the service The service is truly different from other dealerships. For several years I have been servicing my car here, I was never feel neglected by the service people. More

Julia Mark is a gem and always makes our experience so wonderful. He is truly an asset!!! I will always work with and recommend him to everyone I talk to. Mark is a gem and always makes our experience so wonderful. He is truly an asset!!! I will always work with and recommend him to everyone I talk to. More

Great Service James did a great job of servicing our Sprinter Van, also finding out the warranty coverage of the work being done. Thank you for getting our Van back James did a great job of servicing our Sprinter Van, also finding out the warranty coverage of the work being done. Thank you for getting our Van back to us quickly. More