Mercedes-Benz of Honolulu

A Very Happy Customer I have my Mercedes for two years. Historically, I have changed auto manufacturers every 5 years or so. It was as if I couldn't find a make that I wa I have my Mercedes for two years. Historically, I have changed auto manufacturers every 5 years or so. It was as if I couldn't find a make that I was truly happy with. My search is over. I am glad that I purchased a Mercedes and I am extremely pleased with my dealer. My only regret is that I didn't come much earlier. More

Service rep is outstanding. I have been using this dealership for 20 years and this is the best service rep I have had the pleasure to work with. Trip is a great is outstanding. I have been using this dealership for 20 years and this is the best service rep I have had the pleasure to work with. Trip is a great asset to your company. More

good service , friendly, having a good time with other. explain the whole car to me and telling me that when to change oil and how often. , friendly, having a good time with other. explain the whole car to me and telling me that when to change oil and how often. More

Honest Service and Repair Believe service and repair work done on my car are needed, not good to do, Jeff DeCorte always explains the service and repairs needed, estimated co Believe service and repair work done on my car are needed, not good to do, Jeff DeCorte always explains the service and repairs needed, estimated cost, etc.,for me to decide what will be done. I have a 100% belief in his honesty and recommendations. As I've said in the past, he is, a definite asset to your company. Main reason why I've returned yearly to service my car at your Service Department. He also told me about the new service plans. Purchased the 1A and 2B's Plan that I know will save me at cutting some of the cost for service. Mahalo Jeff! More

Outstanding Customer Service Jeff is very good at taking care of all the repair needs of my R350! Great customer service. I am 110% satisfied with Jeff's attention to detail. Jeff is very good at taking care of all the repair needs of my R350! Great customer service. I am 110% satisfied with Jeff's attention to detail. More

Replace rear tire that was punctured by a pothole. I received exceptional service by Tripp from the time I brought my car into MB until I picked it up 5 days later. MB did not have the tire in stock so I received exceptional service by Tripp from the time I brought my car into MB until I picked it up 5 days later. MB did not have the tire in stock so had to order it. They provided me with a loaner and kept me informed regarding the status of delivery of the tire. More

Great Cars, Great Service Our house was recently robbed. One item stolen was my wife's keys that included the key to our Mercedes and to our second car. M-B of Honolulu quick Our house was recently robbed. One item stolen was my wife's keys that included the key to our Mercedes and to our second car. M-B of Honolulu quickly arranged to have my car serviced so that my wife's stolen car could be locked out so that the car couldn't be stolen. They also ordered a new key. Despite the short fuse, they provided me with a loaner and told me to take my time returning it since they knew I had meetings with HPD concerning the robbery. M-B of Honolulu shined a little bright light during this time of darkness for our family. Much mahalo, More

100 percent satisfied Cause I am sstisfied with the service. And the service attendant Davin was very helpful and friendly. And when I pick up my vehicle he is there explai Cause I am sstisfied with the service. And the service attendant Davin was very helpful and friendly. And when I pick up my vehicle he is there explained what service they did in my vehicle. More

Top Customer Service From the moment I arrived, every employee was very friendly and helpful! To make my day even brighter, I was surprised that Devin did my safety check From the moment I arrived, every employee was very friendly and helpful! To make my day even brighter, I was surprised that Devin did my safety check without me even asking. I had forgotten to ask if Mercedes did safety checks when I made my appointment. Assuming it was too late to ask I had planned to get it done later. You cannot imagine how happy I am with your customer service. Now that's a good enough reason to buy Mercedes-Benz cars!! More

Excellent service I was one of the fortunate Mercedes owner to receive a new upgraded windshield wiper as well as a complimentary multi point inspection. From making I was one of the fortunate Mercedes owner to receive a new upgraded windshield wiper as well as a complimentary multi point inspection. From making the appointment to meeting my service adviser, everything was absolutely exceptional! My car was done in a about an hour. Fabulous! I'm so impressed with the service! And not to mention I love Mercedes benz cars & SUV's. It's the best! More