Mercedes-Benz of Honolulu

They listen and improve. I moved to Hawaii four years ago and was appalled by the service. I made several complaints and suggestions. Four years later, the issues were fixed! I moved to Hawaii four years ago and was appalled by the service. I made several complaints and suggestions. Four years later, the issues were fixed! Good job! More

Pleasant Except for 3 days of waiting for service on my car, all other services were excellent! Driving up to check in my car, customer service was friendly. P Except for 3 days of waiting for service on my car, all other services were excellent! Driving up to check in my car, customer service was friendly. Prepared the loaner quickly too. Overall, very good services More

First Class! Always super professionalism never ever an issue. My car came back riding 100 percent like new and very clean as well. The waiting room is first clas Always super professionalism never ever an issue. My car came back riding 100 percent like new and very clean as well. The waiting room is first class as well. More

I had a good experience. Jeff is a great advisor. He always goes out of the way to help out. He is very professional, kind and courteous. My work was done on time. Jeff is a great advisor. He always goes out of the way to help out. He is very professional, kind and courteous. My work was done on time. More

Absolutely Impressed I booked my appointment on-line and received an email reminder as well as a phone. The check-in, shuttle drive, service, and check out was great. I I booked my appointment on-line and received an email reminder as well as a phone. The check-in, shuttle drive, service, and check out was great. I had my ML detailed there for the first and was very impressed with the result. I really liked the text updates, emailed invoice and service summaries and online payment option. All of the service members that I interacted with were courteous and professional. More

Above & beyond! Craig Hironaka always provides me with excellence customer service and makes sure I leave happy with my 2015 CLA250. He takes care of my needs and is Craig Hironaka always provides me with excellence customer service and makes sure I leave happy with my 2015 CLA250. He takes care of my needs and is always sure to follow up. More

Unscheduled vehicle repair by Mercedez-Benz of HNL This service was an unscheduled repair. Service personnel were total professionals. Mechanical issues were diagnosed promptly. Repairs were completed This service was an unscheduled repair. Service personnel were total professionals. Mechanical issues were diagnosed promptly. Repairs were completed on-time with high quality work. More

Always great customer service! Purchased my 2009 MB C300 in 2012 from the dealership and Craig has been my SA for the past 4 years. He is always friendly, extremely helpful and kno Purchased my 2009 MB C300 in 2012 from the dealership and Craig has been my SA for the past 4 years. He is always friendly, extremely helpful and knowledgeable. More

excellence Good service, however the wait time is long, It takes more than one hour to wait for the processing and transfer to work. End up I was late to work. Good service, however the wait time is long, It takes more than one hour to wait for the processing and transfer to work. End up I was late to work. More

Service Advisor Jeff DeCorte is Great Jeff DeCorte has been my service advisor for quite a few years. He listens and follows through with my requests. He is a true Service professional. Jeff DeCorte has been my service advisor for quite a few years. He listens and follows through with my requests. He is a true Service professional. More