Mercedes-Benz of Honolulu

Helpful and courteous There was a long list of options to choose from and a flurry of emails before my car arrived to work out a fair deal for both of us. At the end of the There was a long list of options to choose from and a flurry of emails before my car arrived to work out a fair deal for both of us. At the end of the day it was all good and I'm satisfied with the outcome. More

The human interaction makes all the difference I cannot say enough about Warren Ishii, he is simply the BEST! Knowledgeable, experienced, thoughtful, patient and kind, Warren's interaction and I cannot say enough about Warren Ishii, he is simply the BEST! Knowledgeable, experienced, thoughtful, patient and kind, Warren's interaction and "style" allow me (and I imagine all of his clients) to engage in honest conversations, asking whatever is on my mind, even the most elementary questions. Moreover, to me, Warren's integrity is very obvious and I trust his honesty. It makes my Service experience worthwhile and educational. When I said to him, my tires are different, the rear tires are wider than the front. He simply replied, yes they are staggered. I now have increased my automotive vocabulary. I really appreciate him! More

Scheduled service check The professionalism and commitment to customer service displayed by Craig Hironaka this time and every time I have had to service my vehicle has alway The professionalism and commitment to customer service displayed by Craig Hironaka this time and every time I have had to service my vehicle has always exceeded my expectations. I have considered buying another vehicle but am conflicted if it is not a MB as I know the service standards will be lower there than at MB of Honolulu. More

Purchase of previously owned GL 350 This was our second purchase of a vehicle at Fletcher Jones Mercedes. We were looking for a new car for my husband and saw this great family SUV for This was our second purchase of a vehicle at Fletcher Jones Mercedes. We were looking for a new car for my husband and saw this great family SUV for my grandchildren. So after a little discussion with my daughter and son n law we negotiated. We are now arranging to ship to Nevada. This was a preowned certified Mercedes that came with low Milage and warranty. We also liked the availability of extending the warranty and the service package that we purchased. Besides our salesman Dale Payson who the purchase easy as possible. We will see him again for a car for my husband. More

excellent result. very satisfy. I bring safety check my C250. Craig Hironaka take care excellent . Every year I feel drive new car. Thank you very much, CRAIG. He is the excellent I bring safety check my C250. Craig Hironaka take care excellent . Every year I feel drive new car. Thank you very much, CRAIG. He is the excellent employee for your company. More

Absolutely efficient and informative. Craig was awesome! Craig gave me exceptional attention and service. The kind of service everyone who owns a Mercedes comes to expect without abusing. He is so knowledgea Craig gave me exceptional attention and service. The kind of service everyone who owns a Mercedes comes to expect without abusing. He is so knowledgeable on every front. I often want to know about what's new and what I should drive next...because he also drives Mercedes he has the info I need to make or comtemplate a decision. I have been with Mercedes since 2006. I keep thinking about switching to something less expensive but the quality and service keep me coming back!! Great job Mercedes!! Roberta Christensen More

Wonderful Service Experience... friendly, efficient, helpful Jeff Decorte, my service advisor is so friendly while being efficient and knowledgeable. He works with a confidence and professionalism that makes yo Jeff Decorte, my service advisor is so friendly while being efficient and knowledgeable. He works with a confidence and professionalism that makes your service visit an excellent experience. The shuttle driver was so helpful and courteous. A really nice experience all around. More

Best way to buy a new car My husband and I were in the market for a new car and had just been at a competitor dealership prior to coming to Mercedes-Benz. Needless to say the My husband and I were in the market for a new car and had just been at a competitor dealership prior to coming to Mercedes-Benz. Needless to say the other dealership did not impress and we left there with a very poor taste about car salesmen and new car buying. We arrived at the Mercedes-Benz dealership a little early for our appointment, but was immediately greeted by Kui. He was warm and friendly and answered all of our questions. He was extremely knowledgeable and helpful without pushing us into something. He was able to find the right car for us. From the showroom to the excellent staff, the quality and standards shine through. More

Excellent Experience I got my dream car with the help of LITO and PAUL 👍and I'm looking forward to see you on next visit for my car service. I got my dream car with the help of LITO and PAUL 👍and I'm looking forward to see you on next visit for my car service. More

Service Aside from the performance of a car, service is key for me in choosing the right vehicle. Jeff has been doing an outstanding job and I am very please Aside from the performance of a car, service is key for me in choosing the right vehicle. Jeff has been doing an outstanding job and I am very pleased. More