Mercedes-Benz of Honolulu

Service Experience The service was truly exceptional! John Le was awesome! Even your shuttle driver (Ato) --- very friendly! Wish every car dealer will be like yours. The service was truly exceptional! John Le was awesome! Even your shuttle driver (Ato) --- very friendly! Wish every car dealer will be like yours. Much Aloha~ More

Fixed problem Unknown reason why car engine was not performing correctly. Kept me updated and always informed me as to the status of my car being repaired. Unknown reason why car engine was not performing correctly. Kept me updated and always informed me as to the status of my car being repaired. More

Good service Service was good informative and quick...didn't need to wait longer than I was told and rob kept me updated on progress so went smooth Service was good informative and quick...didn't need to wait longer than I was told and rob kept me updated on progress so went smooth More

Brake rotors I am always treated like royalty by Jeff De Corte and really appreciate that. I am disappointed in MBUSA because it's unbelievable that my rotors had I am always treated like royalty by Jeff De Corte and really appreciate that. I am disappointed in MBUSA because it's unbelievable that my rotors had to be replaced twice in 51,699 miles. I recently purchased a 2014 SLK55 AMG and sincerely hope that MB has done a better job of making their rotors more reliable. My last car before buying my 2003 E320 was a Lincoln Mark VIII and the rotors didn't have to be replaced until I had near 70,000 miles on the vehicle. I contacted MBUSA but in no way should my complaint be considered to be against Jeff. More

John Le is a wonderful. He is very detail orientated. The new use of a seamless electronic system eliminated any wait from drop off to loaner car to pickup. is a wonderful. He is very detail orientated. The new use of a seamless electronic system eliminated any wait from drop off to loaner car to pickup. He replies to emails almost instantly. My car was fixed and returned within hours. More

Great Service The service provided to me was excellent. My brake pads needed to be replaced and job was done to my satisfaction. Mr. Ishii was prompt, thorough a The service provided to me was excellent. My brake pads needed to be replaced and job was done to my satisfaction. Mr. Ishii was prompt, thorough and answered all my questions. He made sure that job was done properly before I picked up the car. I left happy knowing, I will be safe on the road! Thanks Mr. Warren Ishii! Great job! More

Excellent Service We have always received great service but this most recent time, was exceptional. John Le's customer service and constant dedication to ensure we wer We have always received great service but this most recent time, was exceptional. John Le's customer service and constant dedication to ensure we were informed at every step of the process was truly appreciated. Thank you and keep up the good work! Claudia and James Granata More

Great overall experience I always get great customer service at MB Honolulu. Friendly people. Always leave happy. Glad i bought a mercedez benz. Love coming back when i ne I always get great customer service at MB Honolulu. Friendly people. Always leave happy. Glad i bought a mercedez benz. Love coming back when i need to. More

Excellence We always receive excellent service whether we buy or lease and your entire staff should be commended for their helpfulness. Chris has always been ve We always receive excellent service whether we buy or lease and your entire staff should be commended for their helpfulness. Chris has always been very professional when working with us.. More

Nothing compare to BMW I'm previous owner of BMW 750 LI and every time I come to Benz dealer I'm more than impressed. Car itself is nothing compare to BMW but again their se I'm previous owner of BMW 750 LI and every time I come to Benz dealer I'm more than impressed. Car itself is nothing compare to BMW but again their service and professionalism is the the best. Special thanks to Mr. Farmer and Juliana, my advisor! More