Mercedes-Benz of Honolulu

Service My tire had a razor blade in it and I brought the car in to the dealership to get it looked at. The razor hadn't pierced the tire where it was leaking My tire had a razor blade in it and I brought the car in to the dealership to get it looked at. The razor hadn't pierced the tire where it was leaking air but after they assessed it I was told to replace the tire. From the time that I arrived until I was finished everything was professional and pleasant. More

Smart car services. After I pick up my smart car and drive every day and I found something wrong about audio system. It cuts out for a second then return normal often. ( After I pick up my smart car and drive every day and I found something wrong about audio system. It cuts out for a second then return normal often. (every 15-20 minutes) I made appointment smart car service department and they find out any problem of audio system. I hope this problem not come back again when I drive myself. Mr. Decorate take care of my smart car very well in this time. More

good service department I was very impressed with the service advisor, Julianna. She was extremely knowledgeable, efficient, considerate and thorough, which made the entire e I was very impressed with the service advisor, Julianna. She was extremely knowledgeable, efficient, considerate and thorough, which made the entire experience quite pleasant for me. It pretty much went flawlessly and the turn around time was the best I have ever had. More

Annual service Service person was excellent. Busy day, but took good care. Look at the needs of my car and recommended the service I needed. Very pleasant and eas Service person was excellent. Busy day, but took good care. Look at the needs of my car and recommended the service I needed. Very pleasant and easy to work with. I would want him to be my service agent on my next visit. More

I am always impressed with the service I receive I am always impressed with the service we receive in the service and parts department. I really love to visit with Juliana my service rep. She is alwa I am always impressed with the service we receive in the service and parts department. I really love to visit with Juliana my service rep. She is always friendly and takes the time to make sure everything is done right the first time! More

Wonderful Service Experience I was thankful for my Service Advisor, Jeff, and the Shuttle Driver, Otto, they were a pleasure to work with. Will be bringing my car in for future se I was thankful for my Service Advisor, Jeff, and the Shuttle Driver, Otto, they were a pleasure to work with. Will be bringing my car in for future service appointments. More

service This service was done in record time. Tony is a great service advisor! I look forward to work with him again. Good Job Mercedes Benz Honolulu! This service was done in record time. Tony is a great service advisor! I look forward to work with him again. Good Job Mercedes Benz Honolulu! More

SErvice Advisor Warren Ishii has been our service advisor for years. We appreciate his attention to detail and his adherence to on time appointments. While Warren was Warren Ishii has been our service advisor for years. We appreciate his attention to detail and his adherence to on time appointments. While Warren was on leave we were reassigned to Stephanie Simon. We are very impressed with this young lady. My wife and I both had our cars taken cared of by Stephanie at the same time. Charming, energetic, understanding and patient. And she knows her products. We wish Warren a speedy recovery but now have a delightful alternative in the service department. Mercedes Benz of Honolulu has been our best automotive experience for the past 23 years. More

Maintenance visit and bought a new car too! Took car in for a warning message. As usual, Craig Hironaka, my service advisor, was helpful and very efficient in taking care of matters. While wai Took car in for a warning message. As usual, Craig Hironaka, my service advisor, was helpful and very efficient in taking care of matters. While waiting, I wished to speak with Wendy regarding a warranty issue. She was with customers. So, looked at new cars in showroom. Guess what! With Kelsey Millner's great assistance, ended up buying a new car! It is probably on the ship to Hawaii now! More

Buying a certified mercedes I walked into the dealership without appt. I wanted to trade in my car. Robyn was assigned to me and got right on it. Within an hour I had the paper I walked into the dealership without appt. I wanted to trade in my car. Robyn was assigned to me and got right on it. Within an hour I had the paper work to my new used certified SUV. I checked on the car and told me they were ficin breaks and put on new tires. I was supposed to come back at 5pm to pick the car up. Robyn set my phone for me and and explained the dashboard etc. we ended up telling for an hour. He invited me to call him anytime I had questions or needed help with the car. He thanked me for my purchase. Robyn is a great salesman. He is not pushy he just helps you find what you are looking for and explains everything so you make informed choices. I would work with him anytime and recommend him to anybody wanting to purchase a Mercedes in Honolulu. More