Mercedes-Benz of Honolulu

Excellent and friendly Dale was very nice and kind and helped me through the entire process of ordering a new CLA. He took the time to explain to me the difference between M Dale was very nice and kind and helped me through the entire process of ordering a new CLA. He took the time to explain to me the difference between Mercedes and other brands and also to explain many of the features. More

Excellent Customer Service I have been a customer of Mercedes Benz Honolulu for several years. The service I receive from the sales department to the service department is alwa I have been a customer of Mercedes Benz Honolulu for several years. The service I receive from the sales department to the service department is always first rate. The staff are very knowledge of each vehicle and I always leave with a sense of confidence in the vehicle that I will be driving. More

Tire Service My new ML's rear tire had a slow leak. Jason and John painstakingly look through the tire and found a very small piece of metal that penetrated the ti My new ML's rear tire had a slow leak. Jason and John painstakingly look through the tire and found a very small piece of metal that penetrated the tire wall. They replaced it with a new tire. More

Repair I had an unexpected and unexplained experience with my passenger side rear view mirror that flew off after making a left turn. With the assistance of I had an unexpected and unexplained experience with my passenger side rear view mirror that flew off after making a left turn. With the assistance of my longtime sales person Dwayne Sasaki and your service manager Steve I had it replaced. Parts were ordered and a loaner provided while the vehicle was in repair. Thank You VeryMuch. More

Excellent Customer Service The staff was friendly and helpful. They answered all of my questions and made sure I was comfortable with the services being performed. I appreciate The staff was friendly and helpful. They answered all of my questions and made sure I was comfortable with the services being performed. I appreciate that they took care of the safety inspection for me and I have no additional steps to follow up on. I've used several MB dealerships in CA and while this one has superior service, the prices are much higher. More

I've been with Mercedes-Benz for 8 years. The service has always been outstanding ! Every need is addressed......loaner car , picked up or taken to a specific location. Staff ensures that dealing with Merced always been outstanding ! Every need is addressed......loaner car , picked up or taken to a specific location. Staff ensures that dealing with Mercedes-Benz is a pleasant experience. More

I had to bring my car in on an emergency basis, wouldn't shift our of first. They were not able to give me a loaner, because none were available. They provided shuttle service for me to Hawaii Kai. My re shift our of first. They were not able to give me a loaner, because none were available. They provided shuttle service for me to Hawaii Kai. My repair rep called me to set up a rental through a Mercedes contract(a discounted rate), sent the shuttle out to pick me up and bring me to the rental agency. As soon as a loaner was available, Wayne Maeda called and they picked me up at the rental agency. All of these trips were done at my convenience and were done in a timely manner. My vehicle was fixed and returned to me in the shortest time possible. More

It is always a great experience when my Mercedes needs service. The staff are professional and knowledgable. My wait is always reasonable, and the loaner cars are outstanding. Toby Kakehi is without q service. The staff are professional and knowledgable. My wait is always reasonable, and the loaner cars are outstanding. Toby Kakehi is without question the best service advisor I have had in the 20 years I have been buying cars. More

I felt that I was treated like a VIP throughout the process. The scheduling was timely, the intake service rep. was very professional and complete. The loner was nice. In addition they performed some process. The scheduling was timely, the intake service rep. was very professional and complete. The loner was nice. In addition they performed some tasks that were not asked for but needed. I was very impressed and thought to myself, "This why I bought a Mercedes". More

The customer service and work quality are always excellent. The staff is well-trained, courteous,straightforward and fair. I appreciate that they have a wonderful waiting area with free wireless so excellent. The staff is well-trained, courteous,straightforward and fair. I appreciate that they have a wonderful waiting area with free wireless so I can use my Ipad. I was debating as to whether or not to repair my classic 1989 560 SEL or to purchase another car. I was given a fair estimate on the repairs but opted to trade the car in and purchase another. I am enjoying the new very much. More