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Mercedes-Benz of Hunt Valley

Cockeysville, MD

Overview
Reviews
Vehicles
4.8
341 Reviews
Call Dealership (888) 819-2420
View Awards

9800 York Road

Cockeysville, MD

21030

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Showing 341 reviews

March 01, 2023

The service was completed in a reasonable time. The waiting room was clean and comfortable and they had snacks and drinks available for the customers. More

by Djeanette51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Mar 06, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
February 28, 2023

From the moment I scheduled the service to the moment I picked up our vehicle, it was a wonderful experience. Everyone was very personable and went above and beyond to ensure our needs were met. James was More

by Heather
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
James, Danielle
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Mar 05, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Heather, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Helpful
February 26, 2023

Great experience with buying a new GLE 350 from Mercedes Benz of Hunt Valley. Nate and Dwayne made my experience easy, fast and truly valued me as a customer! More

by whshupert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate & Dwayne
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Mar 03, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

Helpful
February 26, 2023

The service department is very courteous and helpful my vehicle was fixed in a timely fashion with reasonable pricing More

by Jwgosnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
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Mar 03, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
February 23, 2023

Only dealt with mb service. John and lovely woman at service desk Danielle No one in dealership More

by Janetheodore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John And Danielle
Report | Print
Feb 27, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Helpful
February 23, 2023

Very efficient and friendly service. Notifications were easy and quick. Price was good and unexpected repair done under warranty. More

by tom.hammel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hawkins
Report | Print
Feb 27, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
February 18, 2023

Did not have a good experience with this location for a simple oil change I will not return. More

by dd77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several mediocre ones
Report | Print
Feb 22, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Hunt Valley. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (410) 306-7080 to discuss what we can do to help.

Helpful
February 16, 2023

your service department is the best, special thanks to Charlie Bell and John Watkins from service that giving me A plus servces More

by quangctruong72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Charlie Bell
Report | Print
Feb 18, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

Helpful
February 15, 2023

I had a great experience, Brandon went above and beyond to help me. Great experience More

by Cicely Malone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
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Feb 19, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Cicely, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
February 10, 2023

Sam . ...my service guy was AWESOME! I appreciate his honesty. Even though it was a very costly repair. More

by Shala
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Report | Print
Feb 12, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
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