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Mercedes-Benz of Hunt Valley

Cockeysville, MD

4.8
341 Reviews

9800 York Road

Cockeysville, MD

21030

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Showing 341 reviews

August 28, 2023

My Car was nor vacuum from In-side, and it was not washed properly from outside. People were friendly and accommodating for the service appointment. Getting on the phone for service status and completion was More

by dgsharma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can and Josh
Sep 01, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (410) 306-7080. We hope to hear from you.

August 24, 2023

Again, Sam Wu's attention to detail made my service call for my Mercedes seamless! He is ON IT! Appreciated his professional advice regarding the maintenance and safety of my vehicle. Thanks Sam! More

by TK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Aug 24, 2023 -

TK responded

Again, Sam Wu's attention to detail made my service call for my Mercedes seamless! He is ON IT! Appreciated his professional advice regarding the maintenance and safety of my vehicle. Thanks Sam!

August 17, 2023

Very clean, nice waiting room, perhaps more seating--none available for one elderly gentleman, perhaps some small tables to rest drinks? More

by bmaher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam- very good; Matt ordered wrong tire so I had to drive from the city twice; changing to you because of poor service at other dealer.
Aug 23, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2023

They are very professional. Sam was my service advisor. He was nice and helpful. I highly recommend them. More

by noljay22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 21, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

August 16, 2023

Wonderful warranty service, great attitude. I took my 300 GLC for a warranty repair. My appointment time was kept and loaner provided. The service manager kept me informed of progress along the More

by jgouline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Lorditch
Aug 24, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 14, 2023

Excellent experience for scheduled maintenance! My service advisor, Sam Wu, is absolutely excellent! (He even loaned me a phone charger when he realized I forgot mine! The whole experience was grea More

by bschelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Aug 18, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 12, 2023

I’ve owed 3 Cars from Mercedes and Hunt Vally Service has always been exceptional to me. More

by homberg_christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hawkins
Aug 16, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 12, 2023

Service advisor Sam Wu always goes above and beyond whether we are dealing with a problem or just scheduled maintenance. Very polite, respectful and knowledgeable. We no longer dread getting my car ser More

by Sonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Aug 16, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Sonya, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hunt Valley! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 11, 2023

It was a pleasant experience as always working with Sam. He takes pride in his work and it shows. I know when i am dealing with him my car is in good hands and will be taken care of. More

by robert oliverio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Aug 14, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Robert, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 11, 2023

John was great to work with. He was very professional and informative. He went above and beyond to make sure my questions were answered and my concerns addressed. I would 100% re More

by J McCarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hawkins
Aug 14, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Hunt Valley and we hope to be of service again in the future.

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