Mercedes-Benz of Huntsville - Service Center

Great 1st time service with MB Huntsville & with George. I made the appt with him by phone and he was expecting me & stayed in contact through the entire service. MB Hunt with MB Huntsville & with George. I made the appt with him by phone and he was expecting me & stayed in contact through the entire service. MB Huntsvile seems to be a well-run service shop: very attentive and on-time experience. More

No answer when calling service department I called to schedule an appointment for a recall, Monday 6/9/2015, the service department did not answer.after two calls with no answer, I left a mess I called to schedule an appointment for a recall, Monday 6/9/2015, the service department did not answer.after two calls with no answer, I left a message and phone number. it Is Friday 6/12/2015 9.:40 AM. the service department has not return my to schedule the repair. More

from Wanda Lee Mercedes Benz has been nothing but good through out my entire experience with them. good people,great cars, A1 service. George Burton is so nice and p Mercedes Benz has been nothing but good through out my entire experience with them. good people,great cars, A1 service. George Burton is so nice and pleasant. I appreciate this. More

Incorrect Diagnosis of Service Required on 2011 E550 Don advised me when I left my 2011 E550 4Matic (25,000+ miles on the odometer) for service on 4/14/15 that B Service was required at a cost of $339.95 Don advised me when I left my 2011 E550 4Matic (25,000+ miles on the odometer) for service on 4/14/15 that B Service was required at a cost of $339.95 plus tax. He later called and said that because of the age of the car ("time") that it needed a brake and transmission service at an additional $1000+. This is not true based on my maintenance manual. Trust is lost. More

DEDICATED & DETERMINED FOR THE CUSTOMER The experience, was a fair price and professionalism was good. George and Greg make a great team. We would recommend other customers, and friends abou The experience, was a fair price and professionalism was good. George and Greg make a great team. We would recommend other customers, and friends about the good customer service. More

EXCELLENT SERVICE! I am very pleased with my vehicle, and I owe it all to the service that Mercedes has shown to me. I have had a great experience with the Mercedes deal I am very pleased with my vehicle, and I owe it all to the service that Mercedes has shown to me. I have had a great experience with the Mercedes dealership, and that is due to George Burton in your Service Dept. He understands customer service, and has a great rapport with his customers! More

I was greeted nicely upon arrival and sent in with George to take care of my service. George was nice prompt and had me on my way back to work with Derrick. Derrick the driver is always also very nice. It to take care of my service. George was nice prompt and had me on my way back to work with Derrick. Derrick the driver is always also very nice. It's obvious that when everybody is in a good mood and so nice that management is also doing a good job. George also had the car cleaned up so it was like leaving in a new car again. More

I received an advertisement from Mercedes Benz of Huntsville for "Pre-owned Prepaid Maintenance". I called the number given - the operator stated Josh Pollard handled this, he was in a meeting and s Huntsville for "Pre-owned Prepaid Maintenance". I called the number given - the operator stated Josh Pollard handled this, he was in a meeting and she would leave a message for him to call me. Four hours later, since he had not returned my call a called again. I was connected to "Maintenance Service". I was told someone would call me "right away". No one called. I call once again. After nine hours I do believe your dealership is NOT interested in my business. I never had a problem getting return calls when buying a car from you. In 1988 I bought my first Mercedes form the Huntsville dealership. Over the years I purchased 4 more Mercedes. I have a 2007 S550. I do not think I can trade with a dealership who will not return phone calls and Franklin, Tn. is a long way to go for service. At least they will return calls. James Sanford More

Sold me two lemons. had to take the car in for repairs less than a month of purchase. quoted me on the repair and ended up being 35% over the what the promised me. they are will rob you do not use them f less than a month of purchase. quoted me on the repair and ended up being 35% over the what the promised me. they are will rob you do not use them for any thing. More

I was told by Mercedes Benz of Huntsville that my 1999 SLK 230 w/70,000 miles on it (that has always been garaged, btw) needed $4000 worth of work. Before I took it to get that much work done, I decided t SLK 230 w/70,000 miles on it (that has always been garaged, btw) needed $4000 worth of work. Before I took it to get that much work done, I decided that I needed a second opinion. David Ashley Garage provided it and told me that he had just inspected my car and it was basically BRAND NEW. I will never go to the Huntsville Mercedez Benz dealer (or NIssan, they are the same people) again. I also CERTAINLY won't buy any vehicles from them EVER because they are NOT HONEST. More