Mercedes-Benz of Jacksonville

Very disappointed with the Financial Director, Assistant and Operations Manager. Called once a week for 3 weeks to inquire on the status of my cancelled Extended Vehicle Warranty and none of them returned m and Operations Manager. Called once a week for 3 weeks to inquire on the status of my cancelled Extended Vehicle Warranty and none of them returned my calls. Had to physically visit the dealership and spoke with the Operations Manager only to find out then that I was supposed to submit the request at the dealership I purchased the vehicle. I was also not convinced of the operations Manager apology for his staff not returning my calls. I purchased 3 vehicles here over the past 10 years, never again nor will I have my warranty work or maintenance done here. Customer Service was well below expectations. More

Our sales consultant Dean Gardiner and finance guy Gino were fantastic. They made our car buying experience really pleasant. We were in and out really quick...painless. thanks guys were fantastic. They made our car buying experience really pleasant. We were in and out really quick...painless. thanks guys More

No one knows what's going on First , I spent about 5 minutes waiting for a sprinter service advisor that I'd been forwarded to. Got the message after twice trying , that service First , I spent about 5 minutes waiting for a sprinter service advisor that I'd been forwarded to. Got the message after twice trying , that service advisor wasn't in today..... The mobile van man had come to replace my bad airbags. That went ok, but I'd asked if mobile could do the complimentary engine check. Staff said yes. van man said no: he doesn't carry a computer read-out device. I asked him if he could determine if my AC compressor was of the variety that the clutch fails on it. The short answer was no; his long answer was he didn't carry an AC freon evacuator to empty out the freon..... FYI, some of the 2014 Sprinters have a defective clutch in the AC compressor, that add$$ up. I won't bother going back to MBJax More

I absolutely hate this dealership and feel their disturbingly negative customer experience will cost them more than just a future relationship with me. This dealership had me sit and test drive the disturbingly negative customer experience will cost them more than just a future relationship with me. This dealership had me sit and test drive the car I wanted and then asked for the DP immediately, which I needed to think about. They went into when I was getting paid next and how I could afford it soon. They then threatened the deal would be off the table the next day. The male sales manager came out and pressured me again to buy that day and that I would never get this deal again. I waited a day or two and came back. I got the car after the finance team stayed in the back for close to three hours. When they pulled up the car it was night so I didn’t inspect. The next day I realized the seats were manual???? Also I realize my third year I would be out of warranty. When I called back asking for help, no one answered my calls. I should have never leased this car. Fast forward 3 years - I called the sales manager after making formal complaints to corporate and never received any call backs. This dealership has disgusting views of customer service and will never get my business or anyone I know. I have never felt like I have been so screwed by a dealership. More

I mistakenly posted a bad review of this dealership and I was totally mistaken. I thought they were charging me for the loaner but I was wrong. One of the best dealerships I have been to was totally mistaken. I thought they were charging me for the loaner but I was wrong. One of the best dealerships I have been to More

It was great Kayla was very helpful and I did not wait long., although it was extremely packed. She got me in and out in a timely manner. long., although it was extremely packed. She got me in and out in a timely manner. More

We were traveling from Delaware, flat towing our Smart car behind our Sprinter when Smarty’s front tire went flat and ripped apart. Smart Roadside assistance procured a tow to the MB Orange Park dealershi car behind our Sprinter when Smarty’s front tire went flat and ripped apart. Smart Roadside assistance procured a tow to the MB Orange Park dealership which was ready for our arrival. We were taken care of right away. Wade was efficient and professional! We had all our tires replaced and balanced as well a a recall issue taken care of. Everyone was friendly and knowledgeable. The dealership was beautiful and even had a Café that served healthy breakfast or lunch choices gratis! We couldn’t have been more impressed with the exceptional service we received! Thank you to all! It was a worst case problem being in trouble on a dual highway with barely a shoulder, that turned out to be a blessing having Smarty fixed so quickly and efficiently!! We can’t say enough how much we appreciated great service! More

excellent service with diagnostics to pinpoint problem Service was fast and accurate. Very nice breakfast as well. Jonathan Hill is knowledgable and helpful. Software update solved both problems and I wa Service was fast and accurate. Very nice breakfast as well. Jonathan Hill is knowledgable and helpful. Software update solved both problems and I was there only an hour. More

Good customer service Clean friendly good customer service this was my first time having my car service my service man is Rodney Rivers which I have deal with him for about Clean friendly good customer service this was my first time having my car service my service man is Rodney Rivers which I have deal with him for about 8years ....over all I am satisfied with service More

We have used this dealership to sevice our 2 vehicles for over 5 years. The professionalism, courtesy, and knowledge of the service technicians and staff is wonderful. over 5 years. The professionalism, courtesy, and knowledge of the service technicians and staff is wonderful. More