Mercedes-Benz of Jacksonville

Options in service I’d curb scratched 2 (very expensive) wheels in my new AMG. The scratches were upsetting but the cost to replace was unsettling. The parts dept. sugg I’d curb scratched 2 (very expensive) wheels in my new AMG. The scratches were upsetting but the cost to replace was unsettling. The parts dept. suggested talking with service about a repair rather than replacement. Service said the wheels could be reconditioned. I accepted their proposal, which ultimately saved me more than $3,600. I am so very very satisfied. The quality of work was great, service timing perfect and turnaround unparalleled. Great dealer service. More

Good first experience Service advisor was friendly and informative, Parts Dept person was good also, service was completed.as required, the wait was longer than expected an Service advisor was friendly and informative, Parts Dept person was good also, service was completed.as required, the wait was longer than expected and the only negative was that the car was not washed and vacuumed as promised. More

Professionalism My service advisor is always professional and provides awesome customer service every encounter. He’s very knowledgeable about the services they offer My service advisor is always professional and provides awesome customer service every encounter. He’s very knowledgeable about the services they offer and is very authentic. More

Great Service Fantastic customer service! My service rep was awesome! I brought my car in for air bag recall, front end alignment, and bulb replacement. All at n Fantastic customer service! My service rep was awesome! I brought my car in for air bag recall, front end alignment, and bulb replacement. All at no charge! They could not do the alignment because of the condition of my front tires. My service rep pointed out the wear on my tires. He said once I replaced the tires, he would schedule me for an alignment. He was SO polite and helpful! More

Above and Beyond Process was smooth. Treated with utmost respect and felt everyone was there to make my experience the best it could be. Fast, efficient and everyone i Process was smooth. Treated with utmost respect and felt everyone was there to make my experience the best it could be. Fast, efficient and everyone is so kind and caring. Kayla my Service Advisor was awesome. More

Good experience Very helpful and customer friendly atmosphere. Ray was very helpful. Really understands customer satisfaction and what the customer needs. Very nice a Very helpful and customer friendly atmosphere. Ray was very helpful. Really understands customer satisfaction and what the customer needs. Very nice atmosphere in waiting area . More

Seamless The experience was totally pleasant, start to finish. It took very little time to check in and get out with our loaner. The service was done in less t The experience was totally pleasant, start to finish. It took very little time to check in and get out with our loaner. The service was done in less time than projected, and my car was returned spotless. More

Routine service Jonathan Hill always goes above and beyond when we’ve had to work with Fields MB. He makes sure we fully understand everything that is being done with Jonathan Hill always goes above and beyond when we’ve had to work with Fields MB. He makes sure we fully understand everything that is being done with our car. He is customer centric and a true asset to the Fields MB team! More

Awesome customer service! My first recommended service. My advisor Ray greeted me with a smile, directed me to cafe for breakfast and kept me posted regarding service completi My first recommended service. My advisor Ray greeted me with a smile, directed me to cafe for breakfast and kept me posted regarding service completion time. More

Service only As always, service here is very good. I plan to buy another Mercedes Benz probably next year. Don’t know if I will buy it here. As always, service here is very good. I plan to buy another Mercedes Benz probably next year. Don’t know if I will buy it here. More