Mercedes-Benz of Jacksonville

The salesmen Charles was just okay. When mt car was delivered ir had a number of items that were not addressed for being certified. Now I have concerns about your certification proces When mt car was delivered ir had a number of items that were not addressed for being certified. Now I have concerns about your certification process. The car should have been reviewed by the salesman prior to me leaving the dealership. The salesman never invited me for a walk around. Insofar as the sales manager, he never introduced him/herself to me. Tony in finance was a gentleman. Very disappointed, in retrospect l felt they were only introduced in my check. More

The day before we were leaving on a trip, the engine light comes on. Bahar was able to have the car checked and fixed so that we were able to leave as planned..,. Excellent service from our advisor, Bah light comes on. Bahar was able to have the car checked and fixed so that we were able to leave as planned..,. Excellent service from our advisor, Bahar, and the dealership. More

Work was done right away. Recall was professionally done,. That 21point check was a surprise zI wasn't expecting. Getting a car wash at the end was greatly appreciated. Recall was professionally done,. That 21point check was a surprise zI wasn't expecting. Getting a car wash at the end was greatly appreciated. More

Everything was fabulous and Jarrod provided excellent service and went above and beyond my expectations. service and went above and beyond my expectations. More

Took 3 hours to get an oil change and that’s with an appointment. Camile was nice but I was disappointed of how long the service took and they still didn’t have time for the car wash. appointment. Camile was nice but I was disappointed of how long the service took and they still didn’t have time for the car wash. More

Dalton was very good about constant communication and letting me know what was going on with my vehicle and when it would be ready. Very pleased with the service here. A big Thanks to Dalton and the re letting me know what was going on with my vehicle and when it would be ready. Very pleased with the service here. A big Thanks to Dalton and the rest of the crew! More

Consistent EXCELLENT service! Our car was ready when promised and all items and services were completed. Ali is amazing! Our car was ready when promised and all items and services were completed. Ali is amazing! More

I’ve been dealing with Mercedes Benz of Jacksonville for the past 10 years. It’s a class team in sales, service and management. No question in my mind that the team matches the superb quality of the cars we the past 10 years. It’s a class team in sales, service and management. No question in my mind that the team matches the superb quality of the cars we have purchased. More

Jarrod is super service advisor, communication, timing, informing…! Always performing and taking it professionally! Thanks Jarrod informing…! Always performing and taking it professionally! Thanks Jarrod More

Service is Very friendly, punctual, and competent. The free breakfast was delicious and was home cooked byva very nice gentleman. They repaired my problem in 2.5 hours and gave me a video summary. Al The free breakfast was delicious and was home cooked byva very nice gentleman. They repaired my problem in 2.5 hours and gave me a video summary. All under warranty, and I paid nothing. I own a Sprinter camper van, and not every dealer services these, but these guys had no problem. I will return. Thank you More