Mercedes-Benz of Jacksonville

I have had a string of outstanding Service Advisors dating back to Brumos days, but Ali Foltz is a true superstar! An absolute gem! She is organized, efficient, knowledgeable and personable. She rea dating back to Brumos days, but Ali Foltz is a true superstar! An absolute gem! She is organized, efficient, knowledgeable and personable. She readjusted her schedule to accommodate servicing both my vehicles at the same time, saving me time, money and traffic frustrations. Ali actually makes shelling out for car repairs an enjoyable experience! Don’t lose her! More

Micah was very professional and courteous. He was very helpful in referring me to Frank Mattar and in the end, we purchased a car. Our 5th from this dealership. He was very helpful in referring me to Frank Mattar and in the end, we purchased a car. Our 5th from this dealership. More

Staff is excellent, especially Mr. Hill in service. Everyone is very professional and very courteous!!!!! Hill in service. Everyone is very professional and very courteous!!!!! More

The advisor was professional, courteous and knowledgeable. I recommend the Agent and Dealership. Waiting in the breakfast room provided me the opportunity to complete paperwork. knowledgeable. I recommend the Agent and Dealership. Waiting in the breakfast room provided me the opportunity to complete paperwork. More

Excellent service. Jonathan was knowledgeable and very courteous. All went well and they even brought me my car and picked up their loaner. I’ve been to many dealers fo Jonathan was knowledgeable and very courteous. All went well and they even brought me my car and picked up their loaner. I’ve been to many dealers for service and this was by far the best. And the cafe was very nice too. More

Mercedes-Benz of Jacksonville is always accommodating to my wait time and extremely informative on the status of my vehicle. my wait time and extremely informative on the status of my vehicle. More

Christina went above and beyond to assist me during my time of crisis. She kept me in the loop during the entire process.Christina took the time to explain as well as follow up. She didn’t leave anything time of crisis. She kept me in the loop during the entire process.Christina took the time to explain as well as follow up. She didn’t leave anything up to guess. She was welcoming from start to finish. Adam was professional and patient. Adam ensured that the service provided was complete and that we understood what to expect. They make an excellent tag team. Thank you from the De Sue Family More

Ali is hands down the best Service Advisor I have ever worked with at any Mercedes-Benz dealership. She goes over every single detail thoroughly and makes sure I fully understand everything that’s being d worked with at any Mercedes-Benz dealership. She goes over every single detail thoroughly and makes sure I fully understand everything that’s being done to my vehicle. She keeps me consistently updated throughout the entire process, which gives me complete confidence and peace of mind. I highly recommend this dealership, but most importantly, I highly recommend Ali for her exceptional customer service, professionalism, and incredible attention to detail. UPDATED I had to bring my car back in for service, and once again, I have nothing but outstanding things to say about Ali. She was extremely thorough in explaining everything and made sure I was informed every step of the way. For context, I live in World Golf Village, and they just opened a Mercedes dealership two minutes from my home. Despite that convenience, I will continue driving 40 minutes because the level of customer service Ali provides is truly unmatched. That speaks volumes about her dedication and the experience she delivers every single time More

Great service very friendly and professional and their Lounge is very nice can't wait to see after the construction is finished Lounge is very nice can't wait to see after the construction is finished More

Excellent service. Easy to book an appointment Car taken in for service on Tuesday and work was completed today he same day . Got a new Mercedes loaner. Clean and no co Easy to book an appointment Car taken in for service on Tuesday and work was completed today he same day . Got a new Mercedes loaner. Clean and no cost .great communications from Camile our service adviser More