Mercedes-Benz of Jacksonville

I was very pleased with the service from the Brumos dealership recently. My car was disabled and I called their roadside assistance. They picked up my vehicle within 90 minutes and took it to the deale dealership recently. My car was disabled and I called their roadside assistance. They picked up my vehicle within 90 minutes and took it to the dealership. I was called by the service department as soon as my car arrived and it was repaired within 24 hours. I was pleased that they were so responsive and prompt. More

Excellent service from service advisor. Lee did more than was expected by handling a grille screen replacement at the body shop (at my expense) while the vehicle was being serviced. Also, thanks for th than was expected by handling a grille screen replacement at the body shop (at my expense) while the vehicle was being serviced. Also, thanks for the car wash!!! More

Great service as always. Your service center has always provided great and personal service. I highly recommend Brumos to anyone seeking maintenance on their vehicle. provided great and personal service. I highly recommend Brumos to anyone seeking maintenance on their vehicle. More

I was interested in 3 different models of used Mercedes. Detlev explained to my wife and I the features of each and searched for vehicles we were interested in. When a vehicle came into Brumos at the same t Detlev explained to my wife and I the features of each and searched for vehicles we were interested in. When a vehicle came into Brumos at the same time we were working with Detlev, he quickly brought it to our attention and we snatched it up. Detlev and everyone at the dealership gave us undivided attention when it came to appraising our trade in to when we went through the paperwork to purchase the car to servicing the vehicle before we took it home. Everyone was very friendly and very enjoyable to work with. As a manager in my own profession, I found myself envying the high quality of not just a couple of folks at Brumos but everyone we worked with. Detlev is an knowledgeable salesman and fun to work with. he is exceptional! We enjoyed the experience so much that we came back the next week and purchased a second used Mercedes vehicle. We came in with no appointment. Detlev was tied up but introduced us to Sean who helped us with our second purchase. Sean was also exceptional. Again, we received undivided attention from appraisal through driving off the lot. Perhaps even more exceptional, is the outstanding support we have received from Detlev after the purchase and from the service department (Joe in particular) working to ensure we are satisfied. Thanks Brumos! More

Everyone was very friendly from the car attendant to my service rep. I always feel like part of the family and look forward to my visits. service rep. I always feel like part of the family and look forward to my visits. More

Loved the whole experience. From the moment I pulled into the service center to the time I entered the building and sat down with my service person everyone was super friendly, and helpful! into the service center to the time I entered the building and sat down with my service person everyone was super friendly, and helpful! More

Purchased / serviced over 13 cars from this dealership and really enjoyed each experience ?? in past 15 years.thanks Brumos and Ben Cohen for taking good care of me n my family... and really enjoyed each experience ?? in past 15 years.thanks Brumos and Ben Cohen for taking good care of me n my family... More

Setting up the appointment online with a loaner was computer friendly and simple to do. The guys outside directed me through my parking. Thus then there was Lee - who ALWAYS welcomes me as though I we computer friendly and simple to do. The guys outside directed me through my parking. Thus then there was Lee - who ALWAYS welcomes me as though I were a part of his family. He service me to the point that I know he has my best interest at heart. It is NOT about the money. IT IS ALWAYS about safety. Upon picking up my vehicle - I inquired about my new navigation 2014.....he escorted me to the shop manager for questions to make sure I was secure with the new system. He is always concerned about me keeping the appearance of my vehicle in good shape and always offers great advice and good tips to keep it clean inside and out. He, Katie and Antonio always make me feel like I am at home, that I can TRUST them and that I receive the best service available to a Brumos Mercedes Benz customer. More

Joe Rodgers isn't easy to reach on the phone, but once you talk to him, you'll be well treated in every way. Brumos' service prices seem high, and the job isn't always completed the same day, even o once you talk to him, you'll be well treated in every way. Brumos' service prices seem high, and the job isn't always completed the same day, even on simple maintenance, but I will return . l More

I was impressed with the level of service that I recieved from Kevin, he arranged a loaner car while my repair was being made. This is my first Mercedes I have owned, and will likely own others in the futur from Kevin, he arranged a loaner car while my repair was being made. This is my first Mercedes I have owned, and will likely own others in the future. The warranty work was completed, and the repair to the drip rails (replacement) was great. I also appreciated them looking over the car and doing a check, since I purchased it used and it still has remaining time left on the warranty. Kevin was very friendly and would recommend your service department to friends. More