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Mercedes-Benz of Knoxville
Knoxville, TN
205 Reviews
Mercedes-Benz of Knoxville is proud to represent the iconic brands of Mercedes-Benz, AMG®, Maybach, Mercedes-Benz: All Electric Vehicles and Sprinter.
Conveniently located on Parkside Drive just a short distance from the Lovell Rd. exit on I-40, our dealership is home to:
Mercedes-Benz of Knoxville
Sprinter of Knoxville
Knoxville AMG® Performance Center
Knoxville Motor Company BodyWerks
Parkside Auto
Parkside Car & Van Rental
At Mercedes-Benz of Knoxville, we strive to provide you with a World-Class Experience. While we can’t guarantee every interaction will be 100% perfect, we can guarantee that we’ll do everything in our power to provide you with transparent, ethical solutions, and advocate in your best interest.
Mercedes-Benz of Knoxville is proud to be a 2024 J.D. Power Diamond Dealer of Excellence, recognizing six consecutive years of exemplary customer service.
We believe time is the new luxury statement, and we promise to be cognizant of yours. We want to build a relationship with you your way! Complete your entire automotive experience online, by phone, or in-person. For service, choose which means of service works best for you – Pickup and Delivery, Shuttle Service, Express Service, or regular service with complimentary substitute transportation.
Get rewarded for your loyalty with our exclusive Rewards Program, offering complimentary services and points that continue to build throughout your vehicle’s sales and service life cycle. Earned points can be applied to the cost of your next purchase or lease. They also help you earn gift certificates to use toward Service & Parts. Additional benefits include Complimentary Car Washes over and above the usual washes provided when your vehicle is serviced; and Windshield Wipers for Life for customers who purchase a new Mercedes-Benz, Maybach, AMG®, or Sprinter.
Knoxville Motor Company, now doing business as Mercedes-Benz of Knoxville, has proudly served the people of East Tennessee since 1915! We are locally owned and operated as part of the Furrow Automotive Group. We have survived pandemics, depression, recessions, and World Wars by taking great care of our valued customers. We Value You!
Our community involvement is far reaching. Young-Williams Animal Center, Humane Society Tennessee Valley, Knoxville Symphony Orchestra, and Boys and Girls Clubs of the Tennessee Valley are just a few examples of the local organizations we support.
Whether you are visiting us to purchase the car of your dreams or having your vehicle serviced our repaired, our dedicated team of over 140 Mercedes-Benz Certified and Master Certified associates are eager to exceed your expectations on each and every visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 205 reviews
October 16, 2021
Wow!! Frank Cardwell is on point with the sales of the Mercedes Sprinters. He and his team are quick to get you through the buying experience without missing a step. We are buyers from out of state and ma Mercedes Sprinters. He and his team are quick to get you through the buying experience without missing a step. We are buyers from out of state and made our experience Smooth and Relaxed. Furthermore-absolutely zero misleading information about the deal.. Way to go Frank !!! You have changed my perspective for the better- the Way a Deal should be done! Thanks again ~Alex & Lorri More
by Touchofclassbyalex
Employees Worked With
Frank Cardwell
October 16, 2021
Frank Cardwell and the team at Mercedes-Benz of Knoxville are amazing! We found a truck online and live three hours away. We started working with Frank over the phone and he made the experience very comfort are amazing! We found a truck online and live three hours away. We started working with Frank over the phone and he made the experience very comfortable. This is the first vehicle I have “mostly purchased” over the phone and it was great to deal with someone you can trust. I would highly recommend working with Frank! More
by rodneyadams23
Employees Worked With
Frank Cardwell, Jenny Parker
October 13, 2021
Had a fantastic experience with Frank Caldwell and team. Bought a Sprinter sight unseen from another state and every aspect of transaction was flawless with excellent communication. Highly recommend this d Bought a Sprinter sight unseen from another state and every aspect of transaction was flawless with excellent communication. Highly recommend this dealer. More
by ECKC
Employees Worked With
Frank Caldwell
October 10, 2021
Terrible experience at this service dept. They are rude and didn't provide any quality customer service. I would rather go to any other dealer or mechanic. When I reached out to service manager and general and didn't provide any quality customer service. I would rather go to any other dealer or mechanic. When I reached out to service manager and general manager to tell them about my experience, they both ignored the email. More
by NHinknox
Employees Worked With
N/A
October 08, 2021
Frank Cardwell really did a great job for us.We are out Frank Cardwell really did a great job for us. We are out of state and the transaction was done from afar, Frank explained things very well, was alway Frank Cardwell really did a great job for us. We are out of state and the transaction was done from afar, Frank explained things very well, was always quick to respond to questions, and was very professional throughout ! More
by tsmulligan
Employees Worked With
Frank Cardwell
September 29, 2021
I was a new customer and Frank and the staff made everything smooth and worry free. They provide professional knowledge and great customer service! everything smooth and worry free. They provide professional knowledge and great customer service! More
by maomayer
Employees Worked With
Frank, Jessica
September 25, 2021
Loved our experience with Mercedes-Benz of Knoxville! Frank & Basil were excellent to work with. We’ll be back when we’re ready to purchase in the future. Frank & Basil were excellent to work with. We’ll be back when we’re ready to purchase in the future. More
by heidiholombo
Employees Worked With
Frank, Basil
September 24, 2021
Frank Cardwell at Mercedes was really good help from start to finish I would recommend him 100 percent he has such a nice personality and he would be such good help for you guys. start to finish I would recommend him 100 percent he has such a nice personality and he would be such good help for you guys. More
by Efraplimplim
Employees Worked With
Frank Cardwell
