Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Knoxville
Knoxville, TN
206 Reviews
Mercedes-Benz of Knoxville is proud to represent the iconic brands of Mercedes-Benz, AMG®, Maybach, Mercedes-Benz: All Electric Vehicles and Sprinter.
Conveniently located on Parkside Drive just a short distance from the Lovell Rd. exit on I-40, our dealership is home to:
Mercedes-Benz of Knoxville
Sprinter of Knoxville
Knoxville AMG® Performance Center
Knoxville Motor Company BodyWerks
Parkside Auto
Parkside Car & Van Rental
At Mercedes-Benz of Knoxville, we strive to provide you with a World-Class Experience. While we can’t guarantee every interaction will be 100% perfect, we can guarantee that we’ll do everything in our power to provide you with transparent, ethical solutions, and advocate in your best interest.
Mercedes-Benz of Knoxville is proud to be a 2024 J.D. Power Diamond Dealer of Excellence, recognizing six consecutive years of exemplary customer service.
We believe time is the new luxury statement, and we promise to be cognizant of yours. We want to build a relationship with you your way! Complete your entire automotive experience online, by phone, or in-person. For service, choose which means of service works best for you – Pickup and Delivery, Shuttle Service, Express Service, or regular service with complimentary substitute transportation.
Get rewarded for your loyalty with our exclusive Rewards Program, offering complimentary services and points that continue to build throughout your vehicle’s sales and service life cycle. Earned points can be applied to the cost of your next purchase or lease. They also help you earn gift certificates to use toward Service & Parts. Additional benefits include Complimentary Car Washes over and above the usual washes provided when your vehicle is serviced; and Windshield Wipers for Life for customers who purchase a new Mercedes-Benz, Maybach, AMG®, or Sprinter.
Knoxville Motor Company, now doing business as Mercedes-Benz of Knoxville, has proudly served the people of East Tennessee since 1915! We are locally owned and operated as part of the Furrow Automotive Group. We have survived pandemics, depression, recessions, and World Wars by taking great care of our valued customers. We Value You!
Our community involvement is far reaching. Young-Williams Animal Center, Humane Society Tennessee Valley, Knoxville Symphony Orchestra, and Boys and Girls Clubs of the Tennessee Valley are just a few examples of the local organizations we support.
Whether you are visiting us to purchase the car of your dreams or having your vehicle serviced our repaired, our dedicated team of over 140 Mercedes-Benz Certified and Master Certified associates are eager to exceed your expectations on each and every visit.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 206 reviews
April 22, 2022
Mercedes of Knoxville was an excellent place to do business with. My sales associate, Frank Cardwell, was very responsive and respectful from the get-go. He and the finance manager Basil Eleisah were business with. My sales associate, Frank Cardwell, was very responsive and respectful from the get-go. He and the finance manager Basil Eleisah were a pleasure to work with and made the process smooth and quick. I was purchasing a used vehicle which was clean inside and out before I arrived. I would highly recommend this dealership to others! More
by IBigden
Employees Worked With
Frank Cardwell, Basil Eleisah
April 21, 2022
absolutely perfect. Bennie and Javier created a phenomenal experience.There was zero drama.If they called today and asked me to come work for them i probably would.its ju Bennie and Javier created a phenomenal experience.There was zero drama.If they called today and asked me to come work for them i probably would.its just a perfect environment.love you guys thanks so much More
by pkc81869
Employees Worked With
javier Bennie
April 19, 2022
For the better part of a decade now I've been coming to MB of Knoxville and working with Frank. He makes my car shopping a breeze each time I come in. Straight forward, professional, highly recommend Frank MB of Knoxville and working with Frank. He makes my car shopping a breeze each time I come in. Straight forward, professional, highly recommend Frank and this entire dealership! More
by davidjyousif
Employees Worked With
Frank Cardwell, Basil Elesiah
April 18, 2022
More than pleased working with Javier Escobar with Mercedes Benz of Knoxville on the purchase of a New Sprinter Van. Javier and the MBoK staff were more than helpful and accommodating. Ongoing service Mercedes Benz of Knoxville on the purchase of a New Sprinter Van. Javier and the MBoK staff were more than helpful and accommodating. Ongoing service and support has been wonderful too! Thanks Much! More
by i4c
Employees Worked With
Javier Escobar
April 18, 2022
Great service for both myself and my daughter. .. will continue to access MB of K especially with Karen Cooper and Gary Evans helping in Service too .. will continue to access MB of K especially with Karen Cooper and Gary Evans helping in Service too More
by drbill
Employees Worked With
Joel Lay, Javier Escobar, Karen Cooper, Gary Evans
