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Mercedes-Benz of Knoxville
Knoxville, TN
205 Reviews
Mercedes-Benz of Knoxville is proud to represent the iconic brands of Mercedes-Benz, AMG®, Maybach, Mercedes-Benz: All Electric Vehicles and Sprinter.
Conveniently located on Parkside Drive just a short distance from the Lovell Rd. exit on I-40, our dealership is home to:
Mercedes-Benz of Knoxville
Sprinter of Knoxville
Knoxville AMG® Performance Center
Knoxville Motor Company BodyWerks
Parkside Auto
Parkside Car & Van Rental
At Mercedes-Benz of Knoxville, we strive to provide you with a World-Class Experience. While we can’t guarantee every interaction will be 100% perfect, we can guarantee that we’ll do everything in our power to provide you with transparent, ethical solutions, and advocate in your best interest.
Mercedes-Benz of Knoxville is proud to be a 2024 J.D. Power Diamond Dealer of Excellence, recognizing six consecutive years of exemplary customer service.
We believe time is the new luxury statement, and we promise to be cognizant of yours. We want to build a relationship with you your way! Complete your entire automotive experience online, by phone, or in-person. For service, choose which means of service works best for you – Pickup and Delivery, Shuttle Service, Express Service, or regular service with complimentary substitute transportation.
Get rewarded for your loyalty with our exclusive Rewards Program, offering complimentary services and points that continue to build throughout your vehicle’s sales and service life cycle. Earned points can be applied to the cost of your next purchase or lease. They also help you earn gift certificates to use toward Service & Parts. Additional benefits include Complimentary Car Washes over and above the usual washes provided when your vehicle is serviced; and Windshield Wipers for Life for customers who purchase a new Mercedes-Benz, Maybach, AMG®, or Sprinter.
Knoxville Motor Company, now doing business as Mercedes-Benz of Knoxville, has proudly served the people of East Tennessee since 1915! We are locally owned and operated as part of the Furrow Automotive Group. We have survived pandemics, depression, recessions, and World Wars by taking great care of our valued customers. We Value You!
Our community involvement is far reaching. Young-Williams Animal Center, Humane Society Tennessee Valley, Knoxville Symphony Orchestra, and Boys and Girls Clubs of the Tennessee Valley are just a few examples of the local organizations we support.
Whether you are visiting us to purchase the car of your dreams or having your vehicle serviced our repaired, our dedicated team of over 140 Mercedes-Benz Certified and Master Certified associates are eager to exceed your expectations on each and every visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 205 reviews
February 25, 2022
Javier Escobar is the best person you have on staff. He gave 1000% to me. He made me feel welcome, and helped me every time I called or came by with a question about the car. I am pretty sure I bought He gave 1000% to me. He made me feel welcome, and helped me every time I called or came by with a question about the car. I am pretty sure I bought the car because of him and I could not be happier with my decision. He knew what I needed and found it. More
by marygeorge
Employees Worked With
Javier Escobar
February 20, 2022
Frank was amazing to deal with. He had everything ready for us when we got there from our “4 hour” trip from west KY to Knoxville! He was professional over the phone and in person, He had everything ready for us when we got there from our “4 hour” trip from west KY to Knoxville! He was professional over the phone and in person, but also made you feel you had known him forever. Car was exactly as he had assured over phone and had us in and out in a excellent timely manner. Would definitely buy another vehicle from him and the Mercedes of Knoxville group in the future!! More
by LWiggins1
Employees Worked With
Frank Cardwell, Jessica Youmans
February 15, 2022
Frank Cardwell was our sales person. Great to work with! Lots of patience! Helpful and never made us feel pressured into something Great to work with! Lots of patience! Helpful and never made us feel pressured into something More
by dmyoakum
Employees Worked With
Frank Cardwell salesman and basil did the
February 12, 2022
I have bought many cars from this dealership. I recently had the pleasure to work with Frank Cardwell on a used purchase for my son. Frank is the ultimate professional, completely trustworthy, and a really had the pleasure to work with Frank Cardwell on a used purchase for my son. Frank is the ultimate professional, completely trustworthy, and a really good man. Highest recommendation. More
by Larry Fairman
Employees Worked With
Frank Cardwell
February 12, 2022
Frank was professional and even when he realized we were from out of town, treated us as “local” folk that were interested in buying a vehicle. We bought one and when I trade it on I would drive back to Kno from out of town, treated us as “local” folk that were interested in buying a vehicle. We bought one and when I trade it on I would drive back to Knoxville just to have the opportunity to work with him AND Dane again. Best Mercedes dealers in the Tennessee area! More
by Kcs
Employees Worked With
Frank Cardwell
February 03, 2022
Frank helped me with purchasing a pre-owned Ram and made the experience as seamless as possible even with me buying out of state. Professional and courteous and patient! the experience as seamless as possible even with me buying out of state. Professional and courteous and patient! More
by jbaird6point7
Employees Worked With
Frank Cardwell
January 29, 2022
Frank, did a good job of finding us a certified used GLS450 with only 33k miles. It had a couple of imperfections that they fixed to make it look like new. It drives like a new car and we very happy wi GLS450 with only 33k miles. It had a couple of imperfections that they fixed to make it look like new. It drives like a new car and we very happy with it. Travis and Sherry More
by tcballard75@outlook.com
Employees Worked With
Frank Cardwell
