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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,614 reviews

March 20, 2017

Purchase of new car Very professional staff pleasure to work with. Enjoyed the experience. Accommodated my needs for faster service given small children came with us. Ove More

by Dealerrater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane Choi
Apr 12, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for taking the time to share your feedback! I'm so pleased to hear that the team took excellent care of you and provided quick service so that you could get back to quality time with your family! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 19, 2017

Lease of car. My experience with Gene was by far the best experience I have ever encountered when buying a car. Not only in helping me locate the car I wanted but e More

by Ecoughen
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Han Nguyen, Shawn Kondori, Gene Russell
Apr 12, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you very much for taking the time to rate and review your visit! I'm so pleased to hear that Gene and the rest of the team provided a 5-star experience. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 17, 2017

Great Experience Bought new Smart from MBLN with the help of Gene Russell, Internet Sales Manager. He made every step of the purchasing experience easy and was extrem More

by Mike92708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Russell
Apr 12, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for taking the time to share your feedback! I'm so pleased to hear that Gene Russell took excellent care of you throughout your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice, Guest Relations Manager

March 15, 2017

Fast, Quality Service Was a pleasure working with Bernie. Communicated mainly through email and when it was time to finalize my lease, our visit was very seamless with no c More

by floydandrio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
Mar 16, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for sharing your feedback. I'm so pleased to hear that Bernie took excellent care of you during your recent experience. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 14, 2017

Don Abadie best sales person Very quick and efficient best car buying experience to this date. Highly recommend. In and out of the dealership very quickly. Happy customer and wi More

by buyer
Recommend Dealer
Yes
Employees Worked With
Don Abadie
March 14, 2017

Great Experence from Mercedes-Benz of Laguna Niguel This review arrives much later than promised but arrives with my most sincere expression of thanks. I can only say that our experience was one of no h More

by Joanne Crowe
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ali Hashemi, Stephen Turner
Mar 16, 2017 -

Mercedes-Benz of Laguna Niguel responded

Joanne and Dave, Thank you so much for taking the time to share your feedback on your experience working with Steve and Ali. I'm so pleased to hear that they took excellent care of you throughout your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 12, 2017

Truly happy with my purchase Gene is by far the most patient and helpful person. I bought a CLA 250 for a great price and the best customer service. I am beyond satisfied with my More

by joselineguevara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Russell
Mar 16, 2017 -

Mercedes-Benz of Laguna Niguel responded

Joseline, Thank you for taking the time to share your feedback. I'm so pleased to hear that Gene took excellent care of you during your visit. Congratulations on your Mercedes-Benz CLA250! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 11, 2017

AWESOME! This is my "go to" dealership for QUALITY CUSTOMER SERVICE! Every member of staff from sales to maintenance give you time, listens to what you want an More

by Wwjons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Kondori
Mar 16, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for taking the time to share your feedback. I'm so pleased to hear that Bernie and the rest of our team have left an excellent lasting impression! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 08, 2017

Flying First Class Wow! I just bought a car from Gene Russell who is the Internet Sales Manager at Mercedes Benz Laguna Niguel. What an absolute homerun! I equate the wh More

by ddarcangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Russell
Mar 09, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for taking the time to share your feedback. I'm so pleased to hear that Gene Russell took excellent care of you throughout your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

March 08, 2017

Kosta is the greatest!!!!! Kosta Spektor is the best! It was such a pleasure to purchase my car from him. I love my new car so much! I will call Kosta when I am ready for ano More

by oliviazaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Mercedes-Benz of Laguna Niguel responded

Hi Olivia, Thank you for taking the time to share your feedback. I'm so pleased to hear that Kosta took such excellent care of you during your visit! If any questions arise, please don't hesitate to contact us. Rebecca Rice, Guest Relations Manager

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