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Mercedes-Benz of Laguna Niguel - Service Center

3.5

44 Lifetime Service Reviews

1 Star Drive, Laguna Niguel, California 92677

44 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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April 23, 2018

"Phenomenal and Fast Service "

- Joey.Wahhab24

I called them and they got me in right away, no wait. I had the pleasure of working with Devin Rhoades and he was very professional and explained things thoroughly. They saved me money on the service by $100 dollars. Very satisfied.

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Recommend Dealer
Yes
Employees Worked With
Devin Rhoades
Apr 24, 2018 -

Mercedes-Benz of Laguna Niguel responded

We appreciate the time you took out of your day to leave this 5-star rating. Thank you!

March 25, 2018

"Awesome Service Department"

- richard92677

Serviced my vehicle yesterday and had a great experience. Everything ran like a well oiled machine. Tarek Saba had my loaner ready to go and kept me up-to-date throughout the day. He also pulled off a buzzer beater and had my car back to me same day. Pretty good since it wasn't a normal service. Thanks for a job well done! BTW - their facility is very nice and not a bad place to hang around if you need a quick service. Definitely recommend!

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Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Apr 26, 2018 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful service experience with Tarek. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

February 12, 2018

"Ask for Saba or Romo for your service advisor"

- Mark Ashworth

Ask for Saba or Romo for your service advisor. I cannot recommend Mr. Kutz. Not personal, just trying to sell my wife new tires, new rotors and new brake pads at 20,000 miles. I believe the pads but not the tires and rotors. If he is right about the tires and rotors, Mercedes has a serious defect in their 2017 E Class.

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Recommend Dealer
Yes
Employees Worked With
Brent Kutz
Feb 14, 2018 -

Mercedes-Benz of Laguna Niguel responded

Hello Mark, Per our phone conversation I emailed you the photographs from your wife's most recent visit with Brent. I hope this will provide you with some insight on the recommendations and confirm they are valid. If you have any furthers concerns you are more than welcome to contact me at 949-347-3961 and we can set something up for you to come in and physically look at the vehicle on a lift as we had discussed. Thanks and hope you have a great day. Nicole Izzi Service Customer Retention Manager

January 23, 2018

"Great and Excellent Experience With Jessey Gutierrez "

- fortune25041

I remember when the first time we brought our car GLK 350 2015 last December 2015. The engine I con on the dash board has a light. Me and my wife wondering what's going on.the car is one old and a brand new car. My went to MB Laguna Niguel and he meet this wonderful service advisor and so he's very polite, friendly and accommodating person. He explain well and told my nothing to worry and he will take care the problem. After 30 minutes or 1 hour I remember he called my wile everything okay, engine icon on dash board is lighted one of the software need to update. From that moment since then we have connection and every time need service , always to see Jessey and I recommend him to my friends who needs service on their Mercedes Car. Excellent and keep it Up the good work. .Fortune Sagra 25041 Monte Verde Drive Laguna Niguel

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Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez
October 22, 2017

"They DO NOT HONOR their agreements...unethical and dishonest"

- Doug H

VERY VERY Disappointed with this dealership. They DO NOT HONOR their agreements! I paid $800 more to purchase a Sprinter Van here because they offered to give free carwashes. After buying the vehicle they made a Unilateral decision to STOP washing Sprinter Vans....Really, we had and still have an agreement they need to honor. What other agreements will they break. They always washed it by hand but now, Chris the service manager said they do not wash by hand. He then painted himself into a corner and said if I bring it in for a service, they will wash it..... What???? so you do wash Sprinter Vans, just don't want to honor your agreement. Apparently ethics and honesty are not important at this dealership!

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Recommend Dealer
No
Employees Worked With
Chris Erickson
October 11, 2017

"Cheated "

- Christopher & Susan Suniga

Laguna Niguel Mercedes Dealership is a dishonest business.The general manager is a greedy businessman. May 2016 my wife brought her Mercedes in for engine work. We had a 2000.00 warranty with a 100.00 deductible. Upon pick-up, she was told to pay $657.00 up and above the 100.00 deductible. She called my work from their office and I spoke with the service department only to be told my warranty didn't cover their labor cost and I had to pay the balance. I called the warranty company immediately where they confirmed all I had to pay was the 100.00 deductible. That the Dealership agreed with the warranty company when they accepted the job. However, my wife was told she would not be given her Mercedes keys until she paid the 657.00. She asks to speak to the General Manager hoping to get justice and informing him also, that we had just spent 6,000 moving to California from Texas that week. That this was a great hardship on us. This General Manager could not have cared less. was spinning his words and she had to pay the extra money it to get her Mercedes back. We noticed there was paint overspray on the front of her white Mercedes hood and front windshield. Not costly but still her leopard umbrella was gone from the back seat where it always stayed. We called, pleaded, argued trying to get our money refunded but to no avail. Recently sept 2017 we learned. Laguna Niguel Mercedes did, in fact, cheat us 657.00 that in fact. the warranty company was 100% correct. BEWARE of Laguna Niguel Mercedes Dealerships dishonest practices. I go to Flecther Jones in Newport beach for a professional, honest job well done.

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Recommend Dealer
No
Employees Worked With
Edgar Ceniceros General Manager, John Mosqueda, Edgar Ceniceros
July 16, 2016

"Not a Happy Camper"

- Not a Happy Camper

Do you think it's right to by certified pre-owned car and 9 months later you have to replace two rear tires? The checklist shows the dealer replaced them at time of purchase. However, I just found out they replaced only the front. The rear were beyond worn. They have metal showing on the inside side tread. The car has a rear alignment issue.. The dealer ignored my request to replace them or to look into the alignment issue. I called Mercedes Benz corporate office and they said they would look into this and call me back within 24/48 hours. It's been 72 hours with no response. You call this 5 star service????

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Recommend Dealer
No
Employees Worked With
Service
Jul 19, 2016 -

Not a Happy Camper responded

The service manager made it right. I'm very happy with the outcome. Please delete my poor review.

July 05, 2016

"mostly service, some talk with sales"

- iSteve

So I've had unbelievably horrible experiences with Mercedes dealerships regarding a warranty work and repair work for a classic Mercedes I owned. These were all before I came here. Silverstar was good also, but they're very far from me now that I'm back in Orange County. I live very close to Fletcher Jones in Newport Beach but I literally drive by that shop to come here for my needs. That says a lot. My first visit, I was very bitter and frustrated with my favorite automotive manufacturer and brand but this dealership showed me that the class and quality of the brand lives on in California. I'm thinking of upgrading my vehicle but I will only buy and service from this shop if its another MB. I buy new vehicles way too often, and I'm experienced, and I know what I'm talking about. You can trust these guys as much as any dealership is capable of being trusted.

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Recommend Dealer
Yes
Employees Worked With
Lee Hawkins
Jul 06, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Steve, We're extremely proud to read that we provide you with an experience that you don't receive at our dealerships. Our top priority is the satisfaction of our customers and we're pleased to see that you receive just that. Thank you for your continued support of our dealership and as always, should you ever have any questions, please don't hesitate to ask! Regards, John Herrera General Sales Manager

May 19, 2016

"Cannot trust this person. Does not take ownership"

- Kim A. Owen-Parker

Edgar Ceniceros is a rude, condensing,pathetic, low class, aggressive, and has foul mouth! After our confrontation he will talk about you and laughs about the interaction that just took place. He uses very derogatory, demeaning, verbiage about me when he spoke to the other employees, as I was around the corner and watching him through the glass, as he was talking about our interaction. I'm sure it was to give himself a "rise" and "pat" on the back to validate, in his head, that he was correct and to justify how he treated me. Honestly it was very ugly! He also preps the upper management about what happened to cover himself. Yes a was upset. Would you be? Edgar you don't have a professional bone in your body. You are only a local "service " manager at MBLN. You kept speaking "down" at me. You are not above everyone. I was on hold for twenty minutes. When he finally answered, he was angry and combative. I will admit I was not happy he was not honoring the damage that occurred here. When I met him it was even worse. He throws gas on the fire and gets a kick out of making MBLN customers angry, then all logic leaves the room. Then I get the ultimatum. And I quote " I will fix your car and you are no longer allowed back"!, "BUT if i don't fix your car you remain as a customer! You make the choice "! That`s a mean mouth full. I told him that I'm a customer MBLN. After all, six months ago we bought a SL550 from this dealer. He then proceeds to threaten to call the cops telling me to "go home Jack"!, "leave my office"!. All this while every time I try to speak with him he is already answering me with his quick witted rudeness before I'm finished with my sentence. Who does that?! As I speak to him, he has a condescending continual "laugh". He tells me to be "Professional". WOW! My Mercedes G550 recently had work done only to be returned to me with paint damage and a broken passenger vent. All I ask is that my vehicle to be returned in the same condition as when surrendered. My G550 was at this dealer for a week for repairs. They store your vehicle outside where the birds crap on it. When they returned my vehicle back to me my hood paint was destroyed from the bird droppings. And my passenger vent was cracked. My windscreen was replaced and they had to remove the pillars and such to fix it. I imagine this happened then. So whom ever was in that area of my vehicle they broke the vent. Hey stuff happens. I get it, but fix the damage your dealer caused. Lee Hawkins told me he spoke with the person that worked on my car and he said he denied breaking it. Of course he's going to deny it. Also, Lee you lied. Nothing was done to my car. The hood bumpers have felt stickers we had put on it. As you said, they replaced them. I'm also taken back this being a "CPO" with two additional warranties " but this still want money to diagnose the issue. The TC that you said the mechanic looked at said nothing was wrong. Interesting because it beeps and is a common issue. At minimum googling it will tell you want wrong. never mind it beeps all the time and the car needs to move forward to stop. As far as the paint Edgar told me he is not responsible for nature. Actual Edgar, yes, the dealer is. It happened when your dealer stored my car outside in the elements. Maybe you should store customer cars under a car port type awning which I know you guys have. I'm am in complete disbelief as to what happened and how you treated and reacted towards me ! This is as low class as it gets Edgar. I'm as easy as it gets to deal with. All I ask is that my G550 be returned to me in the same condition as it was when I surrendered it to the dealer. Your conduct is pitiful, desperate, and mostly, unprofessional. You need a job that doesn't deal with the public because soon you will cause an undo lawsuit for MBLN and is not fair to there customers or MBLN. I'm going to continue to take my compliant online in as many various sites there is as I have found a review page for you. I will contact the BBB, MBUSA Facebook and so on. Apparently from other reviewers you have created a not so favorable name for yourself. Just look at the reviews that "are not recommended ". Apparently I'm not the only one that you have talk down to. You don't deserve to have the pleasure of working for a company that has strived so hard to become what MBLN is. We have been Mercedes customers since it was across the freeway in the little round building from my father buying his MB even back in the 1970`s. I'm very nervous to be around such a lose cannon and vial person. MBLN apparently this behavior is acceptable because the GM Pat Bolter and Mr Erickson is doing nothing to remedy this. This is what the local community has to deal with? I thought MBLN was a high class car company. I`m terribly mistaken. Disappointed to say the least!

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Recommend Dealer
No
Employees Worked With
Lee Hawkins, Edgar Ceniceros
April 07, 2016

"Great services"

- Le,tuyet2016

My family have 4 MBZs we all came to MBZ Laguna Niguel for our new cars also we are repeated customers of MBZ Laguna Niguel.

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Recommend Dealer
Yes
Employees Worked With
Cyrus Moatazedi, Christian Williams, John Maxwell
Apr 08, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Your loyalty is great appreciated and has not gone unnoticed. It's reviews like these that put a smile on our face and we couldn't be happier! We understand that buying a car is an important decision and we are honored that you choose Mercedes-Benz of Laguna Niguel. Please feel free to contact us if you have any questions! Thank You, David Kim General Sales Manager

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