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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,628 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and ...
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,628 reviews

July 14, 2016

Purchase lease of c300 Mark Hansen did an absolutely great job!! This is our 3rd lease from mark & as always it was a pleasure to work with him.his follow-up and diligent t More

by Jacolht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hansen, Ali Hashemi, Shawn Kondori
Jul 14, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for this amazing review and for your loyalty to both Mark and MBLN! He's a great member of our team and it's no surprise that he makes every visit of yours a great one. We hope your new Mercedes-Benz is treating you well and we can't wait to serve you again soon! Regards, John Herrera General Sales Manager

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July 13, 2016

Great Experience We were looking at small SUVs and were down to the Lexus and BMW. We saw the new Mercedes GLC300 and were sold. Justin, Gene, and Chris all helped u More

by TKC Laguna Niguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Russell, Justin Campbell, Chris Myers
Jul 13, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for this great review! It's a team effort here and we're so proud to hear that Justin, Gene and Chris went above and beyond to find the exact GLC300 you were looking for! We'll be sure to share your amazing comments with them and the rest of our team. Welcome to the MBLN Family and should you ever need anything, please don't hesitate to ask! Regards, John Herrera General Sales Manager

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July 11, 2016

Call Eddie montchaikul What a great experience by Eddie. He went out of his way to make this purchase painless. The price and terms were excellent asked I would recommend More

by dchou123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie montchaikul
Jul 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thanks so much for the positive review, and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Eddie went above and beyond to make sure your experience was a memorable one. We really appreciate your feedback and hope to see you back again soon! Regards, John Herrera General Sales Manager

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July 08, 2016

Wayne Herbert - excellent salesperson I had a great buying experience. Wayne was a total gentleman. He was very patient and did not pressure us in anyway. Wayne provided us with honest More

by Lorena
Recommend Dealer
Yes
Employees Worked With
Wayne Herbert, Jane Choi
Jul 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for this positive review. Wayne is a tremendous asset to us here and we're so pleased to hear that he provided you with the quality service that people come to expect from us. Thank you for stopping by and welcome to the MBLN family! Regards, John Herrera General Sales Manager

July 08, 2016

Awesome experience Bernie Mendez was a great person to deal with. This dealership is very honest and professional. It was such a pleasant contrast to the usual buying ex More

by Happy camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

We're extremely grateful for this review and ecstatic to hear that Bernie did a great job during your visit. He's constantly making sure that our customers drive home happy! Please know how much we appreciate you choosing us and should you ever have any questions, please don't hesitate to ask us or Bernie! Regards, John Herrera General Sales Manager

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July 06, 2016

mostly service, some talk with sales So I've had unbelievably horrible experiences with Mercedes dealerships regarding a warranty work and repair work for a classic Mercedes I owned. The More

by iSteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Hawkins
Jul 06, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Steve, We're extremely proud to read that we provide you with an experience that you don't receive at our dealerships. Our top priority is the satisfaction of our customers and we're pleased to see that you receive just that. Thank you for your continued support of our dealership and as always, should you ever have any questions, please don't hesitate to ask! Regards, John Herrera General Sales Manager

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July 06, 2016

Happy Customer, again, again and again Andre allocated ample time to discuss the pros and cons about the the various vehicles we discussed and visited, resulting in a happy purchase. Thank More

by Rosiecla250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Javardian
Jul 06, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Rosie, We appreciate you taking the time to leave this review and are glad to have Andre on our team. Customer satisfaction is what keeps us going and we hope that you visit us again soon. Please feel free to contact us, or Andre again for any of your Mercedes-Benz needs. Regards, John Herrera General Sales Manager

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July 05, 2016

Bought SL-400 from Steve Turner It is important to understand that I am a previous MBZ owner. Prior to coming here, I visited Fletcher Jones and Keyes...unable to find the car at the More

by KUNAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Casey, Stephen Turner
Jul 05, 2016 -

Mercedes-Benz of Laguna Niguel responded

Wow! Thank you for this amazing review! We're so proud to read that Steve and Gary did a great job working together during your trade-in experience. We'll be sure to share your great comments with them and the rest of our team. We'd like to congratulate you on your new SL400 and we can't wait to see you here again soon! Regards, John Herrera General Sales Manager

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July 05, 2016

Fast & Friendly My time and experience is important to me. Tim Rhine was easy to be with, friendly, bright, fun and got our deal done in the time frame (less than an More

by LPerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhine
Jul 05, 2016 -

Mercedes-Benz of Laguna Niguel responded

We're so grateful for this 5-Star Review! It's wonderful to hear that Tim provided you with an outstanding experience and went the extra mile to make sure you got into the vehicle you deserve. We hope you're enjoying your new vehicle and thank you for choosing Mercedes-Benz of Laguna Niguel. Regards, John Herrera General Sales Manager

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July 05, 2016

Bernie Mendez, Internet Sales Manager, is Outstanding! We have bought several vehicles from this dealership over the past 12 years, In the process, we have dealt with a number of sales professionals. But More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane Choi
Jul 05, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Henry, Wow! Thank you for this awesome review and for your continued support! Your loyalty has not gone unnoticed. It's a pleasure to see that Bernie and Jane made your most recent experience a memorable one. Thank you for being a part of our MBLN family and as always, please don't hesitate to ask, should you ever have any questions. Regards, John Herrera General Sales Manager

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