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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,628 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,628 reviews

June 08, 2016

Mr. Ho Yi's Dedicated Service Had a lease return on 2014 MB E-class and took a new lease on 2016 GLE-350. It took only about 2-hours to complete the whole transactions including te More

by JHong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ho Yi
Jun 09, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We couldn't be more grateful that you took the time to write this considerate review about your last visit with us! We're overjoyed that Mr. Yi took such good care of you and made your experience so quick and painless! It's moments like these that make us so proud. We understand that buying a car is an important decision and we are honored that you chose Mercedes-Benz of Laguna Niguel. Please feel free to contact us if you have any questions on your new lease. Regards, John Herrera General Sales Manager

June 08, 2016

Great experience They had what I wanted and made the experience enjoyable. I would highly recommend to anyone looking for a Sprinter or Metris to come visit this crew. More

by Georich2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hauser
Jun 09, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you very much for your kind words! Your support is greatly appreciated. We are even more glad that your visit was such a positive one and we hope it's something we'll be able to repeat over and over again! We hope you're enjoying your new vans so far and please feel free to ask, should you ever have any questions! Regards, John Herrera General Sales Manager

June 08, 2016

Easy and professional. Duke helped me find the perfect car and made sure to close the deal. They were able to work within my budget and got me in and out within 4 hours. More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi James, We couldn't be more appreciative of this positive review! It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! We look forward to hearing from you again, and please contact us if you ever need anything regarding your Mercedes-Benz. Regards, John Herrera General Sales Manager

June 04, 2016

Treated like a rock star Never had buying a car been so easy !!!! Kevin Marlow of Laguna Niguel Mercedes Benz had me pre qualified before I stepped in the showroom . A truly More

by Two2tango44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marlowe, Ward Church
Jun 06, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Wow! Thank you for this tremendous review. It's a team effort here and we're so proud to hear that Kevin, Carolyn and Ward all worked together to provide you with the experience you deserve. Congrats on your new car and we'll see you soon! Regards, John Herrera General Sales Manager

June 04, 2016

First time at MB Laguna Niguel An absolute pleasure, they make the buying process easy. Kosta Russian is a sharp personable salesman who seemed very much a car buyer advocate. Highl More

by James G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi James, We couldn't be more grateful that you took the time to write this considerate review about your last visit with us! We're overjoyed that Kosta took such good care of you and made your experience so quick and painless! It's moments like these that make us so proud. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, John Herrera General Sales Manager

June 04, 2016

Ben Hirshman exceeded our expectations! Thanks to Ben Hirshman for creating a wonderful car buying experience! Along with Justin Campbell (manager) and Shawn Kondori (finance) Ben navigated More

by tammyp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Hirshman, Shawn Kondori, Justin Campbell
Jun 06, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Tammy, Thanks so much for the positive review, and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Ben, Shawn and Justin went above and beyond to make sure your experience here was a memorable one. We really appreciate your feedback and hope to see you back again soon! Regards, John Herrera General Sales Manager

June 03, 2016

Great Salesman & Team support! Kevin Galaviz is by far the best sales person @ MBLN. We have been a customer for over 12 years. Kevin's honesty & no-pressure approach made working w More

by SandyJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Galaviz
Jun 06, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We appreciate you taking the time to leave this thoughtful review. It's wonderful to hear that Kevin provides you with an outstanding experience and goes the extra mile to make sure you get into the vehicles you deserve. We couldn't be more grateful for your loyalty and we look forward to many more years together! Regards, John Herrera General Sales Manager

June 02, 2016

Review of mercedes benz at laguana niegel Very friendly, no pressure, was knowledgeable about the car, took his time with me, was one of the best salesperson I have come across in a long time More

by Paula's review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane Choi, Tony Venti
Jun 03, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Paula, What an enjoyable review to read! We work really hard to make every experience here a special one, and we're truly happy that we've managed to do that for you. We'd like to congratulate you on your new vehicle and should you ever have any questions, please don't hesitate to ask! Regards, John Herrera General Sales Manager

June 02, 2016

The Best!!! I have been a customer of Mercedes Benz of Laguna Niguel for 30 years. I've shopped other dealerships but none of them compare in sales pricing, serv More

by spunky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hall, Christian Williams, Shawn Kondori, Justin Campbell
Jun 02, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Amazing! We can't thank you enough for your loyalty and being a part of our family for 30 years! Your continued support has not gone unnoticed and we're forever ungrateful. Thanks for these tremendous words and we'll see you again real soon! Regards, John Herrera General Sales Manager

June 02, 2016

Large used car selection and outstanding staff Kosta was very friendly, knowledgeable, and no pressure. I did test drive 2 used E-Classes and 1 used S-model. He made the entire selection process ve More

by Semi_T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for this stellar review! We’re extremely proud of Kosta and his efforts to ensure that you found the perfect car! Congrats on your new E-Class and should you ever have any questions, please don't hesitate to ask. Regards, John Herrera General Sales Manager

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