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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

Overview
Employees
Reviews
Vehicles
4.8
1,627 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,627 reviews

January 25, 2022

Cesar was very good on communicating with me, he let me know what my car need it and answer all my question regarding my vehicle More

by Alfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service greater
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Feb 07, 2022 -

Mercedes-Benz of Laguna Niguel responded

Cesar does great work every time! Thank you for the kind words and shoutout, Alfredo. Come back anytime.

January 23, 2022

Service advisor was not communicating with me.I had to call him to check the my car More

by Changitoo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John mosquedo
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

We apologize for the miscommunications during your service with us. We will endeavor to do better next time. Thank you for leaving a candid review.

January 22, 2022

Caesar did a great job as he always does. Car was done in a few days and appreciate the rental car. More

by Bertini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar Romero- service writer
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

We are glad you enjoyed the rental car, Bertini! Let us know if you need anything else. Drive safe!

January 22, 2022

Always helpful efficient friendly. I love this dealer. I am a customer since 2003. I am a customer for life More

by lindamcdaniel98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarek Saba
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

We are here whenever you need us, Linda! We cannot express our gratitude to lifelong patrons like you. Thank you!

Jan 31, 2022 -

lindamcdaniel98 responded

The feeling is mutual. You have always been there for me. I am your client and customer for life. You guys have earned it.

January 20, 2022

They were very helpful and listened to my issues with my Sprinter. They worked quickly to get my issues resolved and get me back on the road. My service representative was great and I would refer the servic More

by Sunset
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

We know that Sprinter service can be stressful. Glad we got everything worked out, Sunset! Drive safe!

January 19, 2022

I appreciate that MBLN is always there when I need them. Professional and very courteous. More

by Nanette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Scheirer
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Jan 24, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words, Nanette. Let us know if we can do anything to get that 5th star.

January 19, 2022

This is by far the best Mercedes dealership around. Friendly, helpful and prompt customer service. More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

Friendly, helpful, and prompt! What more can our customers want? Thank you for the review and 5 stars, Ashley. Drive safe!

January 15, 2022

Very professional and to the point friendly . Always able to answer questions with honest and educated terms to easily understand More

by Speardog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
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Jan 24, 2022 -

Mercedes-Benz of Laguna Niguel responded

Glad to be of so much help! Thank you for the kind review!

January 12, 2022

I have always had outstanding service at this dealership. The repairs are done quickly and I’m always taken care of with a loaner while the car is on the shop. Devon excels in customer service, always expla More

by Jenibun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
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Jan 24, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for your continued support, Jenibun! Devon does great work! Drive safe!

January 12, 2022

Tony was very nice and super helpful. He explained and showed us car's features and helped us to choose a car. I would recommend Tony he is a professional. More

by Arina
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Mercedes-Benz of Laguna Niguel responded

Tony does excellent work. Thank you for the kind words, Arina! Drive safe!

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