Mercedes-Benz of Laguna Niguel

The Mercedes of Laguna Niguel Service rep Jesse G was efficient, friendly, and knowledgeable. Great service! efficient, friendly, and knowledgeable. Great service! More

I have purchased 4 MBZ, 3 now thru Laguna Niguel. They have been very courteous and helpful during and after each sale. Andrew Turner was very patient and helpful through-out our sales process and Amir w have been very courteous and helpful during and after each sale. Andrew Turner was very patient and helpful through-out our sales process and Amir was efficient and helpful during our finance completion. We will purchase more cars from them in the future. More

Thomas Donnelly gave me the five star treatment over the weekend with a new S560 I think it was only a 2 1/2 hour deal to get me out the door.... Can’t express what a nice car buying experience it is at Mer weekend with a new S560 I think it was only a 2 1/2 hour deal to get me out the door.... Can’t express what a nice car buying experience it is at Mercedes Benz of Laguna Niguel and Thomas is the man thanks so much More

I was extremely excited for my custom ordered car. Waited 5 months and declined all other offers I had to buy available G63 inventory from other dealerships. Stayed loyal to Laguna Niguel, and ordered my sec 5 months and declined all other offers I had to buy available G63 inventory from other dealerships. Stayed loyal to Laguna Niguel, and ordered my second car during that process as well. I was informed the night before my car arrived by my sales rep without prior notice as I had told him to inform me. My business funds were being wires internationally and it took longer to deposit. The over MSRP changed although I was promised that if I order two AMG cars that I would still pay the same over sticker price as my date of order. I was spoken to extremely rudely by Candace, as if she were doing me a favor selling me a $265k car. The GM spoke to me as if I was some loser from the streets and he was going out of his way for me. They did not wait for my wire transfers. Extremely rude emails that changed tones every time with threats of selling my car to others. As a vip buyer and business owner, I have never been so mistreated in my life. I never knew a customer paying close to $300k had to tolerate such rudeness. Last time I checked, customer was king, especially with such cars and amounts. I chose another dealership that accommodated my urgent needs to fix what Candace, Pat and Tomas had damaged in trust. They may have all the stars, but I can assure anyone that no one should be treated the way I was especially with the amount that I was going to spend. The passive aggressive ups and downs of Candace was uncalled for. They lost not only two high end cars from my end as deals, but also anyone that knew me was going to be sent there for their car needs. You don’t treat high end customers like that, they are paying for their luxury. More

Everyone especially Casey Schneider was great and the car wash was better than before. Patrick Harley in sales was very informative. I do miss the previous snacks. Job well done everyone. The speed of wash was better than before. Patrick Harley in sales was very informative. I do miss the previous snacks. Job well done everyone. The speed of service was appreciated. 5 Stars for all. More

The dealership and the entire staff always offers friendly, professional, timely and quality service! Thank you! friendly, professional, timely and quality service! Thank you! More

This is the best Mercedes service provider I have used. Tarek is a great service advisor and is highly recommended. Tarek is a great service advisor and is highly recommended. More

We have an old Mercedes that was having a few issues. We have been using third party maintenance and learned a valuable lesson. Tarek my service manager was great and gave good run down of what was needed a have been using third party maintenance and learned a valuable lesson. Tarek my service manager was great and gave good run down of what was needed and what was most important. We bought the car here in 1999 and it looks like we are back for service More

Great customer service on our transaction. Will definitely buy from this dealer again. Our salesman, Bernie was really helpful. definitely buy from this dealer again. Our salesman, Bernie was really helpful. More

I AM VERY HAPPY WITH LAGUNA NIGUEL. I WOULD USE THEM AGAIN!!! 👍👍. Very happy. Bonnie Nygren. AGAIN!!! 👍👍. Very happy. Bonnie Nygren. More