Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,627 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 1,627 reviews
July 03, 2021
Excellent service and repairs; Caesar was great! I continue to use MB of Laguna Niguel as I have for the past two decades. Highly recommended!! continue to use MB of Laguna Niguel as I have for the past two decades. Highly recommended!! More
by Johns
Employees Worked With
Caesar at Service Dept
June 26, 2021
After leaving the below review on google I received a reply from the sup. owner with NO RESOLUTION, he said to contact him with no info on how.. WE have send emails to managers, sales manager, our sales reply from the sup. owner with NO RESOLUTION, he said to contact him with no info on how.. WE have send emails to managers, sales manager, our sales guy we dealt with and we have had ZERO response. To me that SAYS everything about this dealership 1. They knew the problem and are trying to hide it otherwise why not fix it or at least have a conversation with your customers. 2. DO NOT BUY A CAR HERE, their lack of help and response is ridiculously unprofessional, unethical and frustrating. **We bought an E300 2017 certified Mercedes Here! In august 2020! The car had 23000 miles on it! After about a month I noticed the car would shake violently going down a hill in high speed I didn’t notice this before as I barely drive and almost never drive on a highway! I now took it to service and they say I have warped rotors! Well I have driven 2000 miles in the car so I am certain that this was a problem from the start.. We called the sales guy many times never got a call back. Then when we finally took it in for the b service check they offered to pay half! Are you serious, we paid for a certified car meaning the check points you have on your list better be done! We have written the sales guy, the sales manager, the general manager!! None of them have replied,,, maybe this is this dealerships business model cause right after I bought the car I also had an auxiliary battery notice come up called and emailed our sales guy after 3 weeks I think he returned the email with something he found on google!! Are you kidding me.. Google!! Now we are forced to write Mercedes headquarters what choice do we have! And I’m certain after that maybe our congressman as I have no trust in that this is not a lemon... why would I! So would I buy a car here again.. well I think if you got this far in my review you know the answer!!** More
by jhannon147
Employees Worked With
Patrick Healey
June 22, 2021
My husband and I had a very pleasant experience at Mercedes of Laguna Niguel. Our sales person Tony Valle was amazing. Thank you Tony! Mercedes of Laguna Niguel. Our sales person Tony Valle was amazing. Thank you Tony! More
by lourdesa25
Employees Worked With
June 20, 2021
Been working with Duke over the years and bought my last 2 Mercedes-Benz from him and he gave me the best deal. Recently bought use gle for my sister and he gave us a really good deal. If you go there ask f 2 Mercedes-Benz from him and he gave me the best deal. Recently bought use gle for my sister and he gave us a really good deal. If you go there ask for Duke and you should be all happy if he help you out. More
by Arsalan Amini
Employees Worked With
June 18, 2021
We walk in with the negotiated price honored. And preferred employer program price honored. Quick in and out. The sales person is very nice and patient when introducing the car. preferred employer program price honored. Quick in and out. The sales person is very nice and patient when introducing the car. More
by Ying
Employees Worked With
June 17, 2021
We have been taking our Mercedes to this dealership for 13+ years and have always been highly satisfied. We greatly appreciate the recommended service report they provide, not to mention the courtesy car. 13+ years and have always been highly satisfied. We greatly appreciate the recommended service report they provide, not to mention the courtesy car. The car had been washed and brought right to the door of the service representative. More
by rsvenkerud
Employees Worked With
Lee Hawkins
