Mercedes-Benz of Long Beach

Unexpected huge disappointment with the Long Beach Mercedes dealership. I bought my Mercedes sprinter almost a month ago and still cannot register it what is simply unacceptable for me as a business o Mercedes dealership. I bought my Mercedes sprinter almost a month ago and still cannot register it what is simply unacceptable for me as a business owner. I was told that I am approved by the bank, I have paid $5000 deposit and received the paperwork. The transaction has been completed and I drove over 2000 miles from California to Illinois with a car which I cannot use because it appeared that I cannot register it due to a lack of necessary paperwork needed for my car registration. I considered Mercedes dealerships as the most trustworthy car supplier for my business and could never imagine that this kind of situation would happen. My calls remain unanswered on numerous occasions or they putting me off and this is simply unacceptable. It means a month of lost business for me as a business owner and the revenue I am losing will not be reimbursed. Not to add that I cannot afford such loss, especially being given the current economic situation and the overall impact of COVID-19. In the past I bought 5 Mercedes sprinters from other Mercedes dealerships and was always happy with service received. With the current situation I am afraid the only choices left are me directing complaints to DMV, better business bureau, state attorney general and contacting the lawyer. I wish I didn’t need to take such actions but the treatment I received is simply disrespectful, especially being given such a high value purchase. This situation is ridiculos, worst dealership ever !!!!! More

Christian went above & beyond to make sure my car was ready by a certain. He was friendly & accommodating. He made me feel comfortable knowing my car was in good hands and he was wearing very cool socks! ready by a certain. He was friendly & accommodating. He made me feel comfortable knowing my car was in good hands and he was wearing very cool socks!! More

Our service advisor, Christian Magana Christian did an excellent job in communicating with us from beginning to end, and guiding us through our service options. The e-mailed vehicle video Christian did an excellent job in communicating with us from beginning to end, and guiding us through our service options. The e-mailed vehicle video inspection was extraordinary, as well. More

Great service Service Rep was very professional and kept me informed on the status of my car. I always receive good service at this dealership. I will return. Service Rep was very professional and kept me informed on the status of my car. I always receive good service at this dealership. I will return. More

Great Experience Again My 4th Sprinter. Herb and Sophuny got me in and out in under an hour. Herb found me the van I needed with all the features I wanted. My 4th Sprinter. Herb and Sophuny got me in and out in under an hour. Herb found me the van I needed with all the features I wanted. More

Steve was great! He was patient and helpful. Will continue my business with Mercedes of Long Beach Thank you for all the help in each department continue my business with Mercedes of Long Beach Thank you for all the help in each department More

(Sprinter Specialist) Bryan Hoffrichter was exceptional in his customer service. I am looking forward to going back to your department. Thank you very much for your support! in his customer service. I am looking forward to going back to your department. Thank you very much for your support! More

Excellent service Nick is excellent. He listens well, has a good understanding of how the different systems interact with one another. He sent me a video of the under Nick is excellent. He listens well, has a good understanding of how the different systems interact with one another. He sent me a video of the undercarriage that showed a problem that I wasn't aware of. The car runs better than ever. Thank you. More

Toshi was great-made the process seamless. He was super helpful and made sure all of our questions were answered. Erin is the best. She worked hard to make sure we got the best deal and really went the ext helpful and made sure all of our questions were answered. Erin is the best. She worked hard to make sure we got the best deal and really went the extra mile. She was informative, patient, and answered all of our questions. I really appreciate her and hope she is recognized for her excellent customer service. More

The service I received was nothing less than perfect. Christian took great care of me and my car. He was honest and very thorough and gained my trust. Overall great experience. Christian took great care of me and my car. He was honest and very thorough and gained my trust. Overall great experience. More