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Mercedes-Benz of Long Beach - Service Center
Signal Hill, CA
341 Reviews
341 Reviews of Mercedes-Benz of Long Beach - Service Center
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September 23, 2025
If I can give NO STAR I will definitely do so. . such a bad experience I had with this Mercedez Benz service location. PLS WATCH YOUR STATEMENT WHEN YOU ARE GETTING A LOANER.. they will charge you . such a bad experience I had with this Mercedez Benz service location. PLS WATCH YOUR STATEMENT WHEN YOU ARE GETTING A LOANER.. they will charge you the deposit hold of $200!!!! I went to this location for the first time for a recall that was sent out.. made an appt on Sept. 3rd and got a loaner due to the duration and time I was dropping the car off. The next day afternoon I returned the car and took off with my car.. the following week I checked my statement for the credit card I used for the loaner and came to my surprise the $200 hold charge is still there.. I called the loaner dept and I was told that it would take 7-10 business days., mind u I always get a loaner when I get my car done and typically it’s just a hold and not charge. It’s now about 3 weeks and the charge is still on my card.. it took many calls to them complaining about it for them to look into their vendor that handles that piece and sure enough they had an issue that was found.. No one called me or said anything about this complaint even after talking to the mgr. Now I was told that I have to wait another 7-10 days for the deposit to reflect on my credit card. It’s not about the amount or the money it’s the accountability and there’s definitely nothing from this MB location nor the mgr I spoke to.. PLS CHECK YOUR STATEMENTS.. who knows how many customers this happen to without realizing they are charging for the loaner!! Will never go to this location again! More
by jayannehernandez
Employees Worked With
Anthony and Kobe (mgr)
May 10, 2021
Took my Sprinter van in for recall work. When I made the appointment, I was told 2 days. This turned into 4 days,(waiting for parts) which turned into 8 days.(waiting for parts) No communication from the se appointment, I was told 2 days. This turned into 4 days,(waiting for parts) which turned into 8 days.(waiting for parts) No communication from the service advisor. I called repeatedly and left multiple messages. The day before taking the van for the recall, I noticed a small fuel leak on top of the fuel filter, so I advised them about this, and told them I thought it just looked like a bad connection of one of the fuel lines. After the van had been there for 8 days, "waiting for parts", only then was I informed that the fuel leak would cost $699.00 plus tax to fix. I declined because this sounded outrageous!! Well, it was outrageous!! The next day I took the van to an independent shop near my house. They charged me $21.98 to replace a 12 inch fuel line!!!! Obviously, I will not be returning to Long Beach Mercedes!! More
by tsabedra
Employees Worked With
Kevin
September 29, 2020
Dan Grammer was my service advisor and he is very professional and knowledgeable. I had a great experience. Elvira was also very professional and helpful. Thank you. professional and knowledgeable. I had a great experience. Elvira was also very professional and helpful. Thank you. More
by phil.jones
Employees Worked With
Dan Grammer
September 24, 2020
My service technician Nick Ortiz is simply the best. He tells me exactly what is needed, keeps me informed about the progress during the service, and makes sure that everything is done correctly before the tells me exactly what is needed, keeps me informed about the progress during the service, and makes sure that everything is done correctly before the car is returned to me. He makes me feel that my car's mechanical condition is his top priority. More
by Barbara E
Employees Worked With
September 18, 2020
Nick O, Always takes excellent care of me when I come in for service! By Far the best service rep I've had in years! for service! By Far the best service rep I've had in years! More
by Quality Medical
Employees Worked With
September 08, 2020
Great service. Ready when promised. Glad weather was good while waiting outside. Happy to participate; but requiring 25 words is a real deterrent to participate while waiting outside. Happy to participate; but requiring 25 words is a real deterrent to participate More
by Cher
Employees Worked With
September 04, 2020
Excellent service. Loved the ride home and pick up ride once service completed. Entire experience was good. Service agent was very helpful and very friendly once service completed. Entire experience was good. Service agent was very helpful and very friendly More
by Louienbellflower
Employees Worked With
Alex
September 03, 2020
Great service department, Kept me appraised of my service, and time management. Was quite surprise with the video, that was sent to me, explaining my service. All Mercedes dealers should adapt this service, and time management. Was quite surprise with the video, that was sent to me, explaining my service. All Mercedes dealers should adapt this method. More
by leonard.machado
Employees Worked With
August 31, 2020
Raymond was fantastic. We got a last minute flat tire and he took care of us right away. Super efficient and he gave us excellent customer service. he took care of us right away. Super efficient and he gave us excellent customer service. More
by Jperez
Employees Worked With
