Mercedes-Benz of Long Beach - Service Center

Total lack of communication I had my car in there several months ago for some unknown technical reason the service could not be completed. I was left sitting in the waiting room I had my car in there several months ago for some unknown technical reason the service could not be completed. I was left sitting in the waiting room never advised until I got up to check. I was advised to wait a few again never advised. The gave me loaner, they returned my car (service incompleted) and advised they would contact me when top bring it I'M STILL WAITING I called spoke with the manager. Advised she was going to check into it and call me back. I'M STILL WAITING. Its been MONTHS. This is NOT my first bad experience HERE. OBVIOUSLY THERE ARE NOT GOING TO HONOR THEIR SERVICE AGREEMENT. THIS WAS A PREPAID SERVICE. MY FEELING IS THE BROKE SOMETHING AND DON'T WANT TO FIX IT More

Mike did a great job. Saved me money on brakes another shop said I needed and showed me a rear tire that had 2 nails in it which could have created a safety issue. shop said I needed and showed me a rear tire that had 2 nails in it which could have created a safety issue. More

I NEED A KEY FAR A MERCEDES, THE CAR IS IN LONG BEACH, I LIVE IN VERMONT. THEY REFUSED TO HELP. COST ME $ 250 FOR LOCKSMITH. JIM PHELPS LIVE IN VERMONT. THEY REFUSED TO HELP. COST ME $ 250 FOR LOCKSMITH. JIM PHELPS More

I had an issue with my brakes and a brake shop quoted me a lot money to fix it. I called Alex at Mercedes Benz in Long Beach and he sceduled me to come in for a brake inspection. He got my brakes fixed f a lot money to fix it. I called Alex at Mercedes Benz in Long Beach and he sceduled me to come in for a brake inspection. He got my brakes fixed for a lot less than the brake shop wanted and he washed my car. More

I have purchased many Mercedes and taken my vehicles to many Mercedes dealerships, and never in my life was I so disappointed with the service and way I was treated by a dealership. Mercedes Benz of Long many Mercedes dealerships, and never in my life was I so disappointed with the service and way I was treated by a dealership. Mercedes Benz of Long Beach is the WORST! I would NEVER recommend this dealership to anyone, whether servicing a vehicle or purchasing a vehicle. I had my 500SL in for repairs and when I picked up my car there were scratches/dents and the back tail light was broken and not once did they mention it to me. I am well aware they had hoped I did not notice. Upon returning my vehicle to the dealership a second time, I was lied to by Alex Flores. He was the most rude person I have ever dealt with. He should be fired, as he completely lied to me about the repairs to my car and this is the kind of representation they present. DISGUSTING! After my request to speak with the Store Manager, Steve, Mr. Flores indicated to me that Steve was not available and Alex was in charge. My suggestion, find another dealership! I would not recommend this one to anyone. Clearly they do NOT take pride in their services or professionalism. More

Thieves. They attempted to not honor an extended warranty they sold me. It covered the Command unit, Navigation, Audio System, etc. When the command display stopped turning on, they wanted to charge me in they sold me. It covered the Command unit, Navigation, Audio System, etc. When the command display stopped turning on, they wanted to charge me in full to fix it, even though IT'S COVERED BY THEIR WARRANTY as "12. COMAND: Control display unit, central processor..." [sic]. I had to fight with them to get them to honor it. More

I lost my car key and went to the parts department at Mercedes Benz of Long Beach to order a new key. I selected Mercedes Benz of Long Beach because it was my closest dealer and I assumed prices would b Mercedes Benz of Long Beach to order a new key. I selected Mercedes Benz of Long Beach because it was my closest dealer and I assumed prices would be similar at all dealers in the area. The man in the parts department quoted a price of $259 dollars which was higher than the price I had been quoted elsewhere but since I would save time, I was planning to pay that price. Then he explained that after the key arrived, it would be necessary to bring the car in to have the key programmed -- another $65 charge. That would be a total of $324 for a lost key. I challenged this fee and was told it was Mercedes policy. Then I refused on principle and left. I then contacted Laguna Niguel who had quoted $250 for a lost key and asked whether there would be a programming charge and was told no. I recontacted the parts dealer at MB of Long Beach to point out that they were absurd in their pricing and was told that MB of Laguna may be different because there is a different owner. I pointed out the reason they told me about the pricing was that it was Mercedes policy. Later I decided to contact MB of Newport Beach, expecting the highest price, and was surprised to learn that the cost was $234 with no programming charge. In addition to the price differences in the area, MB of Long Beach said it would take three to four days from the time I placed the order, MB of Laguna Beach said it would take two days, and MB of Newport Beach said it would take one day if the order was placed before 1 pm. Needless to say, the Long Beach dealership is an embarassment to the Mercedes Benz reputation. More