Mercedes-Benz of Los Angeles

Terrible service and experience each visit. . 1.Waited a month just to replace a seat belt buckle (no loaner offered) 2. Advisor did not provide updates in a timely manner and I was forced . 1.Waited a month just to replace a seat belt buckle (no loaner offered) 2. Advisor did not provide updates in a timely manner and I was forced to reach out multiple times for updates on my car. Many times the advisor was unavailable. 3. Wrong address was entered twice when they sent an Uber for me 4. Advisor made a mistake when processing a split payment resulting in an overdraft fee for me 5. Was accused of smoking in the loaner vehicle and accused of lying about not smoking in the car.. the staff later determined I did not smoke in the car 6. Client relations manager, Tino Eyvazian, failed to deliver on his word on assisting me with any service needs as he said he would 7. My car was returned to me damaged (Badge letter ripped off from complimentary car wash) More

Jerry Dilanchiyan very knowledgeable and took his time to explain needed to be done on the vehicle and kept me updated. to explain needed to be done on the vehicle and kept me updated. More

Frank Phillips is always super helpful. He actually makes in nice to go in for service. He actually makes in nice to go in for service. More

Great and fast service Service Advisor David Cohen doing great job as always recommend to everyone one who has MBZ great job as always recommend to everyone one who has MBZ More

I’ve always had an exceptionally positive experience dealing with this dealership. Sales, service, staff, ambience have never disappointed me. dealing with this dealership. Sales, service, staff, ambience have never disappointed me. More

Thank you for your good service especially Ivan who is patient with costumer and very knowledgeable of what he do. patient with costumer and very knowledgeable of what he do. More

Amazing experience. Loved the attention. Evelyn your the best person to treat with in situations like mine . Thank you so much Loved the attention. Evelyn your the best person to treat with in situations like mine . Thank you so much More

The service person I see was Ivan Velasco was nice. I am confident with the service department. I am confident with the service department. More

Kudos to my service advisor, Juan Kim, for always going above and beyond. Knowledgeable and kind as always. If it wasn't for Juan, my car would've been as good and smooth as brand new. Thanks Juan! above and beyond. Knowledgeable and kind as always. If it wasn't for Juan, my car would've been as good and smooth as brand new. Thanks Juan! More