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Mercedes-Benz of Los Angeles

Los Angeles, CA

Overview
Reviews
4.6
1,543 Reviews
Call Dealership (213) 748-8951
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1801 S Figueroa St

Los Angeles, CA

90015

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Showing 1,543 reviews

December 06, 2025

Stellar service since my purchase in 2019! Communication & prices/cost is always transparent as well. More

by holguin_franky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Knapp
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December 03, 2025

If could be more honest, clean the car more, and do not have to wait too long for service would be great, thank you. Wish you all the best Christmas. More

by michaelqq16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Murphy
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Dec 04, 2025 -

Mercedes-Benz of Los Angeles responded

Thank you for sharing your experience, Michael. Your feedback is appreciated and will help us improve going forward. We hope your next visit to Mercedes-Benz of Los Angeles goes more smoothly. Merry Christmas! Safe travels!

November 28, 2025

Evelyn Luna is an outstanding Service Advisor who consistently provides excellent customer support, clear communication, and professionalism. More

by k_k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Luna
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Dec 01, 2025 -

Mercedes-Benz of Los Angeles responded

We’re pleased to hear Evelyn makes a visit to our service department outstanding! Thank you for choosing Mercedes-Benz of Los Angeles and sharing your experience with her.

November 23, 2025

Thank you Evelyn for the support and excellent service. You always make time to explain what is important as far as maintaining my E43 AMG. More

by Penelope.cautero76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Luna
Report | Print
Nov 24, 2025 -

Mercedes-Benz of Los Angeles responded

Hi Penelope, Thank you for choosing Mercedes-Benz of Los Angeles and for sharing your experience working with Evelyn! We look forward to seeing you and your E43 AMG back again down the road.

November 20, 2025

Frank was really helpful and went out of his way to make the experience great and was really pleasant to work with. More

by espnicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Phillips
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Nov 20, 2025 -

Mercedes-Benz of Los Angeles responded

Thank you for sharing your experience working with Frank from our team! We will be sure to pass along your appreciation to him. -Mercedes-Benz of Los Angeles

November 01, 2025

"David Cohen", who helped me, is not listed among the options below He was really kind and helpful, I would give him 5 stars!! More

by kisukan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Khachatryan
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Nov 03, 2025 -

Mercedes-Benz of Los Angeles responded

Hello, David and our team truly appreciate the review! Thank you from Mercedes-Benz of Los Angeles. We look forward to your next visit!

October 25, 2025

Overall, it was a good experience and a reasonable payments of the service. I will revisit sometime later. More

by chjohn9610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cohen
Report | Print
Oct 27, 2025 -

Mercedes-Benz of Los Angeles responded

We are grateful for your feedback and look forward to serving you again at Mercedes-Benz of Los Angeles. See you next time!

October 23, 2025

Frank is a fantastic service advisor. Highest marks. He was proactive and followed up often. More

by joelmcn94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Phillips
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Oct 23, 2025 -

Mercedes-Benz of Los Angeles responded

We love to hear that! Thanks for your trust in Frank and the team at Mercedes-Benz of Los Angeles. We'll see you next time!

October 14, 2025

I am loyal to Mr. Mercedes Varouj Narghizian, he has always provided the best sales experience! More

by eddie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Varouj Narghizian
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Oct 15, 2025 -

Mercedes-Benz of Los Angeles responded

Your trust and loyalty in Varouj and the Mercedes-Benz of Los Angeles team is much appreciated, Eddie! Thanks for the kind words and five stars!

October 14, 2025

I brought the dat to the shop for onetime service a d reported the 2 issues. Being a dealer service shop, their diagnostic tool should be advanced and can pull a onetime report for all errors or faulty More

by Mslynasm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Velasco
Report | Print
Oct 15, 2025 -

Mercedes-Benz of Los Angeles responded

Hello, thank you for sharing your experience with us. We’re sorry to hear about the confusion regarding the diagnostic scans and understand your frustration. Our goal is always to provide transparent and efficient service. Please feel free to reach out to me directly, at your convenience. I’d appreciate the opportunity to discuss your concerns further and work toward a better experience in the future. Thank you, Tim Endo - Service Director - tendo@dtlamotors.com

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