Mercedes-Benz of Los Angeles

"Outstanding Service" Juan is an professional service advisor who is helpful and knowledgeable in explaining and available through the service process from beginning to end Juan is an professional service advisor who is helpful and knowledgeable in explaining and available through the service process from beginning to end. Very courteous in providing quick and friendly service. More

Fast and friendly service Servicemen was really helpful ! Took his time to help me out and make sure my vehicle needs were met . Will be coming back for future visits ! Servicemen was really helpful ! Took his time to help me out and make sure my vehicle needs were met . Will be coming back for future visits ! More

New car lease Arto and Gary were both extremely professional and knowledgeable, and answered all our questions. Excellent service and very pleasant experience. It w Arto and Gary were both extremely professional and knowledgeable, and answered all our questions. Excellent service and very pleasant experience. It was worth our while driving from the west valley where there are so many Mercedes deslers. Arto made it happen for us and we came to see him, and Gary wrapped up the financing. More

Awesome experience! Tino was awesome! My husband and I both took our cars in first thing In the morning. We were checked in and out the door in a loaner car very fast. H Tino was awesome! My husband and I both took our cars in first thing In the morning. We were checked in and out the door in a loaner car very fast. He contacted us numerous time during the day to update us on our services. More

excellent Your Service Rep. Frank Phillips really knows his stuff. He is such an assett to your company Thanks Frank for being so knowlegable of what the cars Your Service Rep. Frank Phillips really knows his stuff. He is such an assett to your company Thanks Frank for being so knowlegable of what the cars need. More

Exceptional My experience was exceptional due the knowledge, care and concern provided to us from Lead Seevice Adviser Frank Phillips! He displayed a strong under My experience was exceptional due the knowledge, care and concern provided to us from Lead Seevice Adviser Frank Phillips! He displayed a strong understanding of the Mercedes Vehicle in addressing our issues More

My experience was pleasant. Tino Eyvazian is the best! He listens to all my concerns and makes sure my car is in the best condition. I appreacite his expertise and professionalis Tino Eyvazian is the best! He listens to all my concerns and makes sure my car is in the best condition. I appreacite his expertise and professionalism. More

Friendly Service It was a great experience the waiting area was very pleasant the staff was very pleasant and Frank was very thorough. Upon my arrival I was greeted im It was a great experience the waiting area was very pleasant the staff was very pleasant and Frank was very thorough. Upon my arrival I was greeted immediately and was asked to wait for Frank In the lobby shortly there after I met with Frank More

Customer Service Focused I brought my car in for battery service after calling AAA for a charge when my car would not start near my home. Service Advisor Juan Kim reminded me I brought my car in for battery service after calling AAA for a charge when my car would not start near my home. Service Advisor Juan Kim reminded me of the Free Lifeime Roadside Assistance available for customers who have maintained their car warranty service with a Merced dealership. I was able to have a battery brought to my home and installed in no time for less money. I had never used this service and I’ve had. Y car for nine years. All around winner!!! More

Outstanding Over the past 35 years my husband and I have purchased Toyotas. Because of our satisfaction with Toyotas most of our family purchased them as well. I Over the past 35 years my husband and I have purchased Toyotas. Because of our satisfaction with Toyotas most of our family purchased them as well. I saw the Mercedes CLA 250 and I knew I would no longer a member of the Toyota family. Before going downtown I went to other dealerships and the arrogance was not my style. So we went downtown and met Rafael. What a gem! He was so courteous and helpful. His intelligence with social media and of course his product won me over. I knew I would only buy my new baby girl from Downtown. I am so happy that I find myself talking about Rafael more than my awesome car! Now all of my family and friends say their next car is going to be a Benz. Craig Settles was awesome! His personable demeanor and welcoming personality was a pleasant surprise. Last he definitely not least was Diego. He was so patient and thorough. I didn’t feel rushed at all. These gentle have made themselves available to us and have been extreme responsive. I look forward to many happy years with my new Mercedes Family. More