Mercedes-Benz of Los Angeles

Excellent customer service On Thursday I brought my car to Frank Phillips for service. The car was kept over night and returned Friday morning. Frank provided my wife and I wi On Thursday I brought my car to Frank Phillips for service. The car was kept over night and returned Friday morning. Frank provided my wife and I with excellent customer service. More

Top notch service Erik Dorsey explains everything very well and made sure to have all our needs met. We were waiting at the comfortable waiting area for a bit longer t Erik Dorsey explains everything very well and made sure to have all our needs met. We were waiting at the comfortable waiting area for a bit longer than expected, and were offered a courtesy vehicle to make our wait a little less burdensome. The car was finished before the end of the day, and runs in great condition. More

Excellent service - as usual! I went in for some recommended service. My car is 12 years old, still looks and runs great. So I decided to invest a little into the care and drive I went in for some recommended service. My car is 12 years old, still looks and runs great. So I decided to invest a little into the care and drive it another 8-10 years. Frank took great care of me, as always. He kept me informed of my vehicle's progress, turned it around quickly, and gave me the best possible price on parts and labor. I was extremely pleased, which is typical of my experience. More

2018 GLC300 Purchase from DTLA Motors Raymond Orosa was an excellent salesperson to work with when we purchased our 2018 GLC 300. He was very courteous, polite, professional and had a hum Raymond Orosa was an excellent salesperson to work with when we purchased our 2018 GLC 300. He was very courteous, polite, professional and had a humble demeanor. He answered all our questions and made the process pleasant. We will contact him when we are ready to purchase our next Mercedez Benz from DTLA Motors. More

Enjoy the visit Very impressive; especially the service rep, Ivan Velasco. I received a thank you text message as soon as I dropped off my car for service. When the s Very impressive; especially the service rep, Ivan Velasco. I received a thank you text message as soon as I dropped off my car for service. When the service is done, I also received a text message letting me know that it is ready to pick up. He also explained what is done to my car very thoroughly. He is also very courteous; in fact, he is the best I have dealt with in my over 25 years of experience. Good job and keep it up! More

Excellent customer service. As soon as I walked into the dealership I was greeted with a welcoming smile From all the staff. Very courteous, friendly but most of all professional As soon as I walked into the dealership I was greeted with a welcoming smile From all the staff. Very courteous, friendly but most of all professional. My car needs were immediately attended. One could immediately notice that the customer service of this dealership is of high caliber. I thank you for a wonderful experience. More

Best in town Jerry made everything go by so smooth . I brought my car for service since the minute I pull in to the valet everyone was super professional they di Jerry made everything go by so smooth . I brought my car for service since the minute I pull in to the valet everyone was super professional they direct me to Jerry and he when out of his way to make me feel at home . I’m definitely happy with the service the staff provides Jerry , Ernesto and Juan just to mention some of the names of your top of the line employees you guys have . More

Great customer service I was visited this service department because of flat tire problem. Juan Kim take care everything to solve my situation very kindly. Great customer I was visited this service department because of flat tire problem. Juan Kim take care everything to solve my situation very kindly. Great customer service. Thank you so much! More

Great Car- Great Experience! Very happy with beautiful Certified Preowned vehicle! Low mileage, good condition, willing to make minor repairs and a fine straight-forward salesper Very happy with beautiful Certified Preowned vehicle! Low mileage, good condition, willing to make minor repairs and a fine straight-forward salesperson! Got the job done! More

the best service representative Barry Murphy treats me like one of the family. He is the best in taking care of my service needs. I highly recommend Downtown Motors. Barry Murphy treats me like one of the family. He is the best in taking care of my service needs. I highly recommend Downtown Motors. More