Mercedes-Benz of Los Angeles

Downtown LA Motors service Service is outstanding. I've been a customer since 1971. I live closer to other Mercedes dealers but would only go to DOWNTOWN LA MOTORS Service is outstanding. I've been a customer since 1971. I live closer to other Mercedes dealers but would only go to DOWNTOWN LA MOTORS More

Ivan is the man Ivan is a great employee. His professionalism is one of the reasons I would recommend friends and family to this dealership. DTLA Motors are lucky to Ivan is a great employee. His professionalism is one of the reasons I would recommend friends and family to this dealership. DTLA Motors are lucky to have him. More

Disappointed I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determined so I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determined someone had previously spilt a liquid behind the navigation screen. The certification process did not discover this but even worse when I wrote the sales manager of the problem he NEVER even responded to my letter. I was at the least expecting a response from Mr. Alex Ochoa, but nothing. I paid for the repair via Hoehn Mercedes in Carlsbad who has been exceptional. This year I purchased a 2015 SL 550 from Temecula Mercedes and have no complaints. I suggest avoid Downtown LA Motors due to their lack of response to customer issues. More

Excellent personal service My service was done on time and they took time to make sure my car was perfect before delivery.. Jerry is the key to this happening .. he is the best My service was done on time and they took time to make sure my car was perfect before delivery.. Jerry is the key to this happening .. he is the best Thanks More

Service Visit My wife was very satisfied with the speed and services available to her while she waited. The coffee, TV and newspapers were fine. She would do this a My wife was very satisfied with the speed and services available to her while she waited. The coffee, TV and newspapers were fine. She would do this again. More

My car was schedule for recall to replace the strater. My experience was excellent. I was met by very professional service staff who assisted me with the repairs. The wait time was reasonable , I was prese My experience was excellent. I was met by very professional service staff who assisted me with the repairs. The wait time was reasonable , I was presented with comfortable seating, my choice of coffee, juice, water and snacks and several live television programs. Overall it was a great experience and painless. I was also given information for future reference when service is required. More

Outstanding experience My experience with Downtown LA Motors was outstanding. My Service Advisor, Barry Murphy is excellent.. He knows his job and I can depend on him to ens My experience with Downtown LA Motors was outstanding. My Service Advisor, Barry Murphy is excellent.. He knows his job and I can depend on him to ensure the work on my car is completed in a timely manner. Definitely the best. More

Continuing excellent service. Superb maintenance of 2 autos (16+year customer). Service advisor Frank Phillips called Sirius XM Radio to bring up service lost from the battery serv Superb maintenance of 2 autos (16+year customer). Service advisor Frank Phillips called Sirius XM Radio to bring up service lost from the battery service. More

Great service but no shuttle abymkre The quality of customer service remains excellent t with service advisors and team greeting you as you arrive to make you feel you are a priority. Ho The quality of customer service remains excellent t with service advisors and team greeting you as you arrive to make you feel you are a priority. However, greatly disappointed that shuttle service has been replaced with Uber lifts after so many years. This is a missed opportunity for drivers to reinforce quality relationship with dealership and experience different vehicles I would not otherwise ever test drive. I would definitely think twice about this location as my exclusive service and sales location. More

Service is excellent Have been there over a year and about 4 times for different needs. Since I always go there on Saturday, able to meet different service agent. Some e Have been there over a year and about 4 times for different needs. Since I always go there on Saturday, able to meet different service agent. Some employees are less experiences, but overall they are friendly and professional. Tino is good and always provides 5 star services More