Mercedes-Benz of Los Angeles

DTLA Motors completed the B service on my wife's 2008 CLK 350 in the morning and picked me up at noon to bring me from work back to DTLA Motors. This was very convenient for me as I live on the west side of 350 in the morning and picked me up at noon to bring me from work back to DTLA Motors. This was very convenient for me as I live on the west side of LA. Also, the training programs that you encourage your staff to take enhance the quality of the service provided by DTLA Motors. Your staff takes an interest in the work performed by the dealership as a result of the investment your management makes in training. More

This is my 3rd lease with Downtone LA Motors, 2nd with Ayman. Ayman was wonderful to work with. He encourged me to come in before Dec. 31st so I could take advantage of the Winter Sales event, (my lease Ayman. Ayman was wonderful to work with. He encourged me to come in before Dec. 31st so I could take advantage of the Winter Sales event, (my lease was to end in Feb.). Ayman and I had talked, he knew what I could afford and got the deal done in good time. I know my lease was a minor transaction, but Ayman treated me as if I was leasing or buying your most expensive car!! I will return to Down Town LA Motors, even though there are 2 Mercedes Stores much closer to my home. Thank You! P.S. The young man in the accessories shop - (Valenzuela) was also a sweetheart, very courteous!! More

Everyone was very friendly and helpful. I was able to drive away with the car I wanted and they took my other car off my hands. I bought my last car, my first brand new car and my first Mercedes , from t drive away with the car I wanted and they took my other car off my hands. I bought my last car, my first brand new car and my first Mercedes , from this dealership and will keep going back as long as Mercedes makes cars I want to drive. My only complaint is that the Internet in the lounge didn't work, so it was difficult to get work done over the course of the several hours it took to make the purchase. More

Markus made the transaction a very quick and easy process. He was very professional and direct in all communications. Overall I am very satisfied with the service. process. He was very professional and direct in all communications. Overall I am very satisfied with the service. More

Easy to make an appointment. Young is always friendly and knowledgeable. When I have a concern I can always talk with a service technician and the manager. and knowledgeable. When I have a concern I can always talk with a service technician and the manager. More

i would have said good or even great, but when i went to pick up my car the valet guy who greets you when you drive up was rude rude rude....i didnt say anything to him, but when i was waitng for my car to pick up my car the valet guy who greets you when you drive up was rude rude rude....i didnt say anything to him, but when i was waitng for my car to brought out to the front i waited for over 20 min... i asked the peeps in the office where is my car....they kept calling and its coming its coming... another 10 min...then i walked over to the back offices and there it was sitting there the whole time.... the same guy who had greeted me said i was looking for you and couldnt find you so i just left it there with a complete and horrible attitude( what the xxxx is this guys problem) ...... i got in my car "furious", but i saw him behind me so i decided to confront him and let him have it......he was absolutley speechless and in shock (maybe that will teach him a lesson)... so the above RATING is just an OK, but my experience that night was a big fat BAD!!!!!!! More

Jaz was recommended to me, and I'm sooo... glad I found him. He is very knowledgeable about your cars. He is patient, has very good "sales talk", without being pushy.You should have more"Jaz" in your sales him. He is very knowledgeable about your cars. He is patient, has very good "sales talk", without being pushy.You should have more"Jaz" in your sales force. Your finance person is very personable as well. I had a great experience. More

Tino is the best!!! When he guarantees work at a certain time, he does it. Great job. Everyone is friendly. The best dealership in LA time, he does it. Great job. Everyone is friendly. The best dealership in LA More

Bad smell was coming from the A/C systems of the 2012 ML350 SUV that was purchased less than 12 months ago, but Mercedes Benz Head Quarter said that the problem is not covered under warranty! After comp ML350 SUV that was purchased less than 12 months ago, but Mercedes Benz Head Quarter said that the problem is not covered under warranty! After complainted to the sales manager mr Lo and the service advisor mr young Kang , the problem got solved with fast response, great services and professionalism. More

I'm glad we resolved the misunderstanding created on my last visit & I hope we'll have a good relationship in the future. Thank you Mr. Rost. last visit & I hope we'll have a good relationship in the future. Thank you Mr. Rost. More