Mercedes-Benz of Los Angeles

Drove in, unannounced and needed some quick maintenance, new key batteries, Bluetooth connection. Curtis was extremely helpful, even though the work needed would be seen anywhere else as just a bother. Firs new key batteries, Bluetooth connection. Curtis was extremely helpful, even though the work needed would be seen anywhere else as just a bother. First class service, great attitude, genuinely helpful. More

Whenever I bring my car for service Daniel Saldana (service advisor) comes to my car to greet me and he always remembers my name. I am always provided transportation if need and with ease of service. (service advisor) comes to my car to greet me and he always remembers my name. I am always provided transportation if need and with ease of service. Daniel makes sure all my concerns are addressed and provides me with valuable knowledge concerning my car. If within the course of my service it is determined work is needed outside the scope of a standard service Daniel calls me and goes over my options as wells as fully discloses the cost's involved. More

I was very pleased with Curtis Rost. Upon entering the facility I was greeted by Curtis and the service that I received from him thereafter was outstanding. He treated me with the utmost kindness and answ facility I was greeted by Curtis and the service that I received from him thereafter was outstanding. He treated me with the utmost kindness and answered all of my questions. Thanks again to Curtis. More

Artie bent over backwards to get us into our new car. He negotiated well, and I feel that we received a mutual great deal. I definitely would reccommend our sales person and the dealership to my friends. T negotiated well, and I feel that we received a mutual great deal. I definitely would reccommend our sales person and the dealership to my friends. Thank you, Robert del Campo More

Sales personal was great! We Had the test drive with Sales personal was great! We Had the test drive with sales person he went through every detail about the car and kindly answered all the question we Sales personal was great! We Had the test drive with sales person he went through every detail about the car and kindly answered all the question we had. For that we are Extremely satisfied with overall experience. More

I received and excellent customer service and I was guided through the entire process of leasing a new car with friendliness and professionalism. Leasing (buying) a car can be very stressing on the cus guided through the entire process of leasing a new car with friendliness and professionalism. Leasing (buying) a car can be very stressing on the customer side, but Mr. Ola did a great job making the process as enjoyable as possible. More

Very friendly and efficient service. I am located between Beverly Hills, Downtown LA and Calabasas MB dealerships, so was torn as to where I should go for service. Was very pleased with how Downtown LA Moto Beverly Hills, Downtown LA and Calabasas MB dealerships, so was torn as to where I should go for service. Was very pleased with how Downtown LA Motors handled me and my E350. Will definitely come back for next scheduled service. More

Overall excellent service. The customer service was good. Found the expansion of facilities, hope it will be the largest dealer in southern California. I will go again for next service. Found the expansion of facilities, hope it will be the largest dealer in southern California. I will go again for next service. More

Danial was straight up honest, prompt and transparent in explaining to me what needed to be done, his recommendations and why.. he did so both in plain layman's terms as well as going as deep into the techn explaining to me what needed to be done, his recommendations and why.. he did so both in plain layman's terms as well as going as deep into the technical as i choose (or could follow).... and of course the repair work was well done.... i would only make one suggestion to downtown mercedes... as you know i (we) presently own 3 mercedes and take them to flether jones in newport.. to long beach and to downtown... the closing process at Fletcher is just so vastly superior to others that i would recommend that you may want to addopt their approach...or at least take a look... your service cashier was friendly and very capable, so nothing negative at all... but the final departing experience at Fletcher Jones is something that leaves you with a feeling as a customer that for the checkout girl alone you want to come back... don't mean that in a sexist way.... it's a "Four Seasons" philosophy... just a suggesion for you guys to think about... again, nothing negative at all, just a suggestion... More

I enjoy going to Downtown Mercedes Benz. Frank is great and takes really good care of my car. I plan to purchase my next Mercedes from here. and takes really good care of my car. I plan to purchase my next Mercedes from here. More