Mercedes-Benz of Los Angeles

I wouldn’t shop here unless they have exact car you need. They wrote wrong address on contract. It took me 2 weeks and 15 calls to get that fixed. Once fixed DMV told me that car was out of date on registrat They wrote wrong address on contract. It took me 2 weeks and 15 calls to get that fixed. Once fixed DMV told me that car was out of date on registration. I got to pay double because dealership neglected to own their part. I got one key ( told I would get two ). Essentially I bought a used car for 40k and got told, oh well. Guess I needed to pay 80K for a new one to get good customer service More

I had a new service provider Yolanda. She was very personable and conscientious wanting to give the best service possible she did a wonderful job. She was very personable and conscientious wanting to give the best service possible she did a wonderful job. More

Good customer service and great communication on inventory, vehicle knowledge, my sales representative was excellent. inventory, vehicle knowledge, my sales representative was excellent. More

Kevin was supportive and prompt to fulfil my needs. Hoped you have more selections of car that I was interested. Hoped you have more selections of car that I was interested. More

They always let the customers feel comfortable and satisfied. When I visited for a recall service, they handled all the procedures professionally. satisfied. When I visited for a recall service, they handled all the procedures professionally. More

On Jan 25, 2023 I brought my car into Mercedes Benz of Los Angeles #304 because my “Check Engine,” light would occasionally come on. Once I drove into the facility, the Check Engine light had gone off, so Los Angeles #304 because my “Check Engine,” light would occasionally come on. Once I drove into the facility, the Check Engine light had gone off, so the Service Rep said it would be better to wait until the light came back on again. That way they could hit it up to their Diagnostic Machine. He then suggested it might be the “Gas Cap,” that is triggering the light and purchasing a new gas cap would be a good idea. So I purchased a gas cap from their parts department at approximately $70.00. Unfortunately, the gas cap was not the issue and on January 30, 2023 I brought my car back because the “Check Engine,” light returned. I signed a contract for a Preliminary Estimate of $275.00. That entailed a Diagnostic check to collect information from the sensors inside the car and diagnose the issue. I also handed the Service Representative my independent Car Warranty from GWC. The documents outlined what was covered mechanically as well as what the warranty would cover regarding labor cost. SEVERAL months passed of giving me the run-around and on June 18, 2023, I was contacted by Tino, a different Service Rep, informing me GWC requested more detailed pictures. He then informed me it would take 14 hours at a labor cost of $275.00 an hour and GWC only authorized $115.00 an hour in labor cost. This was the first time I was ever informed of their $275.00/hour labor charge. Which I never approved and means my out-of-pocket cost would be over $2,400! On June 20, 2023, Tim Muzyka, the General Manager of Mercedes Benz of Los Angeles #304 contacted me. I informed him I was not aware nor did I approve or sign any contract authorizing their exorbitant labor charges. He said to me that all Mercedes Benz Service Departments across the country charge their customers sliding labor fees ranging from $275.00 - $450.00. I responded that they are required, by law, to inform customers of any and all charges/fees. He then stated, “Well, we can tow your car back to you.” After giving me the “run around,” for 5 MONTHS, Mercedes Benz of Los Angeles #304 is attempting to extort me by holding my now inoperable, previously viable car hostage. This is not only illegal, but highly unethical and unprofessional. On January 30, 2023, I authorized them to diagnose the issue at $275, send the paperwork into the insurance company, and when approved, fix the problem. This was supposed to have been handled on February 17, 2023. If there were any differentiate charges, I should have been immediately notified. Which I was not. Until Mercedes Benz of Los Angeles #304 can conduct their business with honesty and integrity, I propose NO ONE take their car into their service department for repairs. THEY ARE INDEED, PRICE GOUGING, LACKADAISICAL, CROOKS WHO ARE NOT TO BE TRUSTED! More

I’ve been a customer of DTLA MBZ for many years. They never let me down. Excellent customer service. They deliver world class services. They never let me down. Excellent customer service. They deliver world class services. More

Frank Phillips is outstanding at this job. It's always a smooth process. I recommend him highly. It's always a smooth process. I recommend him highly. More

I found them to have quick and efficient service with professionalism and a friendly attitude. professionalism and a friendly attitude. More

My sole reason for buying my Mercedes at Downtown Los Angeles Motors is Frank Phillips and his award-winning service department. He by far is one of the most knowledgeable service advisors in the Los An Angeles Motors is Frank Phillips and his award-winning service department. He by far is one of the most knowledgeable service advisors in the Los Angeles area. More