Mercedes-Benz of Los Angeles

Outstanding service i always bring my Mercedes to Downtown LA motors. All staff members continue to go above and beyond to make sure all of my needs are met. i always bring my Mercedes to Downtown LA motors. All staff members continue to go above and beyond to make sure all of my needs are met. More

Red Sea heart center. I had no appointment for a service, had nails in my tires. Came to Mercedes they helped me with the service and very happy. I would like to thank jer I had no appointment for a service, had nails in my tires. Came to Mercedes they helped me with the service and very happy. I would like to thank jerry for fitting me in with his very busy schedule. More

Good people. The service crew at Downtown MB are dedicated. Even on a busy Friday. No many how many cars are lined up at the service curb, they get you going in a The service crew at Downtown MB are dedicated. Even on a busy Friday. No many how many cars are lined up at the service curb, they get you going in a relaxed and friendly manner, even though they are jamming at full speed. They also have a great coffee and tea machine and cool lounge to hang out in, if it takes 15 minutes to see a service advisor. Compare that with Beverly Hills, where I bought my car but never liked them. The people in my hood, which is only a mile and a half from Downtown, are more friendly and relaxed and cool to hang out with. I love LA! More

Great service as ususal Eric Dorsey took great care of my car as he always does. Very seamless check in and check out. My car was ready when he said it would and allowed me t Eric Dorsey took great care of my car as he always does. Very seamless check in and check out. My car was ready when he said it would and allowed me to have lunch with friends and get home before traffic started. In and out. Awesome! More

Welcomng The service that I have received has been nothing but Excellent. Every one there was super friendly. And that's what I like at a dealership The service that I have received has been nothing but Excellent. Every one there was super friendly. And that's what I like at a dealership More

Frank's The Man It's always a pleasant experience dealing with Frank Phillips. I know my car will be take care of professionally and he respects my decisions. It's always a pleasant experience dealing with Frank Phillips. I know my car will be take care of professionally and he respects my decisions. More

Dream come true Thank you JIN PARK for great service Very friendly and Kind Made the whole process smooth and comfortable for me Give the man a Raise :)) Thank you JIN PARK for great service Very friendly and Kind Made the whole process smooth and comfortable for me Give the man a Raise :)) More

An excellent experience about buying a car. Eunice is a very very very nice person and she is also the best sale I have ever met. If I have any friend wants to buy cars, I would recommend Eunice Eunice is a very very very nice person and she is also the best sale I have ever met. If I have any friend wants to buy cars, I would recommend Eunice to them for sure! More

Returning customer Just returned CLA for new C300. Customer service is at top level with Michael Jhun and always enjoyed coming to downtown motor benz. Everyone seems he Just returned CLA for new C300. Customer service is at top level with Michael Jhun and always enjoyed coming to downtown motor benz. Everyone seems helpful too. More

The best deal and customer experience of the century! My salesman, Arto Khachadour was the best ever! After discussing my unhappiness over the initial pricing with me, he immediately took things into My salesman, Arto Khachadour was the best ever! After discussing my unhappiness over the initial pricing with me, he immediately took things into his own hands with Simon and made me the deal of the century. He was not happy until I was happy. You do not find this kind of quality at any other dealership! My user experience far surpassed my expectations!!! This guy returns phone calls and is aware the your appointment, and even confirms the appointment.. Unlike Tesla, who had 2 "no show" appointments and a horrible reputation, DTLA Motors is far superior to anything in the marketplace. From the showroom, lounge and popcorn to the clean bathrooms, they instinctively know how to make a deal and maintain a high customer user experience unlike Beverly Hills Mercedes who can't ever return a phone call!!! Arto Khachadour treated me as a real VIP. I will enjoy my 2019 SL 550 for years to come thanks to his salesmanship. More