Mercedes-Benz of Los Angeles

Frank's The Man It's always a pleasant experience dealing with Frank Phillips. I know my car will be take care of professionally and he respects my decisions. It's always a pleasant experience dealing with Frank Phillips. I know my car will be take care of professionally and he respects my decisions. More

Returning customer Just returned CLA for new C300. Customer service is at top level with Michael Jhun and always enjoyed coming to downtown motor benz. Everyone seems he Just returned CLA for new C300. Customer service is at top level with Michael Jhun and always enjoyed coming to downtown motor benz. Everyone seems helpful too. More

The best deal and customer experience of the century! My salesman, Arto Khachadour was the best ever! After discussing my unhappiness over the initial pricing with me, he immediately took things into My salesman, Arto Khachadour was the best ever! After discussing my unhappiness over the initial pricing with me, he immediately took things into his own hands with Simon and made me the deal of the century. He was not happy until I was happy. You do not find this kind of quality at any other dealership! My user experience far surpassed my expectations!!! This guy returns phone calls and is aware the your appointment, and even confirms the appointment.. Unlike Tesla, who had 2 "no show" appointments and a horrible reputation, DTLA Motors is far superior to anything in the marketplace. From the showroom, lounge and popcorn to the clean bathrooms, they instinctively know how to make a deal and maintain a high customer user experience unlike Beverly Hills Mercedes who can't ever return a phone call!!! Arto Khachadour treated me as a real VIP. I will enjoy my 2019 SL 550 for years to come thanks to his salesmanship. More

Leasing Experience Everyone I worked with was professional, friendly and responsive. It made the process very enjoyable. I also was impressed with Rafael and the way he Everyone I worked with was professional, friendly and responsive. It made the process very enjoyable. I also was impressed with Rafael and the way he didn’t play games and was to the point. More

Service . A sensor for lane assist keeping was replaced Tino is the best. Helps to keep me abreast in regards to the needs of my car. , Tino's honesty and professionalism and courtesy is invaluable to me . Tino is the best. Helps to keep me abreast in regards to the needs of my car. , Tino's honesty and professionalism and courtesy is invaluable to me . That's why I continue to bring me car to DTLA Motors. Technicians are also great. Customer waiting area is comfortable , friendly-atmosphere, clean and cheery. Easy to get to DTLA Motors location. Thank you More

Wonderful in every way Habib at sales is an asset to your dealership. He is honest and was extremely helpful and kind in my dealings with him to buy a car for my daughter. T Habib at sales is an asset to your dealership. He is honest and was extremely helpful and kind in my dealings with him to buy a car for my daughter. The whole process of buying the car was completely stress-free. I highly commend him. I would definitely recommend anyone who is looking to get a Benz to come to your dealership, and particularly to work with Habib- a 10 star rating. More

Fast, efficient and friendly Eric Dorsey was my service manager. He is very friendly and efficient. He made me feel like a VIP! I am very pleased with Eric and would recommend all Eric Dorsey was my service manager. He is very friendly and efficient. He made me feel like a VIP! I am very pleased with Eric and would recommend all of my friends to him and this Branch at Downtown LA. Simply outstanding service! I love this Branch (as me and my wife have renewed our lease about 5 times each) and the service they provide; once again Eric is awesome! Thank you! PS. Timothy Endo was also excellent! PPS. My sales rep Alex Byun is also outstanding! More

Easy and Fast The team at MB LA was extremely talented and got my in and out of there fast. They went above and beyond to get me a good deal w/ their bank and made The team at MB LA was extremely talented and got my in and out of there fast. They went above and beyond to get me a good deal w/ their bank and made sure I was happy and content every single step of the way. Mason was extremely knowledgeable and highly recommend him for any AMG purchases! More

Outstanding servicice Jerry Dilanchiyan is a great service advisor. He really takes care of business, and the service department is highly qualified and organized. And he a Jerry Dilanchiyan is a great service advisor. He really takes care of business, and the service department is highly qualified and organized. And he always remembers me and my e350 details. More

Great service The service was excellent as usual. Eric Dorsey addressed my concerns and made a point to keep me informed on the progress of my service. He is great The service was excellent as usual. Eric Dorsey addressed my concerns and made a point to keep me informed on the progress of my service. He is great to work with More