Mercedes-Benz of Los Angeles

excellent in every way. no complaints. great service! i was able to reach Shari and get my questions answers and he was able to clarify what needed to be done. no complaints. great service! i was able to reach Shari and get my questions answers and he was able to clarify what needed to be done. More

Amazing experience Absolutely the best dealership I've been to in Southern California! The service department was courteous, helpful, and knowledgeable. And they will m Absolutely the best dealership I've been to in Southern California! The service department was courteous, helpful, and knowledgeable. And they will match or beat competitors prices for service. More

Excellent service, as usual. Very impressed with my recent service at Mercedes-Benz of Los Angeles. To ensure that my concerns are addressed, the service representative drove the Very impressed with my recent service at Mercedes-Benz of Los Angeles. To ensure that my concerns are addressed, the service representative drove the car with me to make sure that he can experience the issue I raised. After they performed what they thought would address the issue, and re-tested the car, he realized the problem was not yet properly addressed, and decided to do more work on the car to fully address the problem. When I picked up the car, the problem was fully resolved. Thank you. More

"From a long-time customer of this dealership" This is the third consecutive Mercedes that I've leased here and, as always, the process was very easy, painless, and productive. Both of the employee This is the third consecutive Mercedes that I've leased here and, as always, the process was very easy, painless, and productive. Both of the employees that I worked with were exceedingly professional, friendly, helpful, and clear throughout the process. More

Edward was a great partner to work with! Edward was a great partner to work with. Fast, concise and clear and he made us feel valuable customers- great experience! You have a real asset with Edward was a great partner to work with. Fast, concise and clear and he made us feel valuable customers- great experience! You have a real asset with him! More

Service Great service department ! Tino was very helpful and knowledgeable. Will be happy to bring my Mercedes back for service anytime. The service departmen Great service department ! Tino was very helpful and knowledgeable. Will be happy to bring my Mercedes back for service anytime. The service department as a whole was pleasant and professional More

Exceptional service !! On the morning of March 1, 2019, I experienced a front right tire blow-out in the downtown Los Angeles area after hitting a huge pot hole on Beverly B On the morning of March 1, 2019, I experienced a front right tire blow-out in the downtown Los Angeles area after hitting a huge pot hole on Beverly Blvd. I immediately proceeded to the closet Mercedes Benz dealership which was Mercedes Benz of Los Angeles. Despite having numerous vehicles in its service area, I was immediately greeted by an individual in the service area. I was thereafter directed to an individual who was (and is) assigned to "Tire" service. My vehicle was designated as an "Express" service and I was told it would take approximately two hours to have my tire replaced and the vehicle alignment checked. The dealership then paid for my Uber transportation to a local restaurant where I was able to have a late breakfast. In about one and one half hour my vehicle was fully serviced (as well as being washed) and I was on my way. Having been a previous BMW (7 series) owner, I can say that the service and treatment that I received at Mercedes Benz and no doubt the Mercedes Benz of Los Angeles dealership was above and beyond the best service experienced in my years of driving and owning BMWs and now Mercedes Benz vehicles. Thank you once again to the exceptional individuals at the service area of Mercedes Benz of Los Angeles !! More

Great service This is my second time I take my 2016 Mercedes to get it’s service done at this dealer ship. With both times I have arrived I have been very satisfied This is my second time I take my 2016 Mercedes to get it’s service done at this dealer ship. With both times I have arrived I have been very satisfied with the staff. More

Service was great the wait time was long. I arrived at 8:45am for a 9::15am apt left close to 12pm. I was disappointed with my car wash, they did not wip was great the wait time was long. I arrived at 8:45am for a 9::15am apt left close to 12pm. I was disappointed with my car wash, they did not wipe the console or cup holders and trash was left under the dri seat. More

Exceptional Service As soon as you drive into this location, the feeling of royalty is begun and readily received! You get spoiled to this luxury and love! If you decide As soon as you drive into this location, the feeling of royalty is begun and readily received! You get spoiled to this luxury and love! If you decide to wait for your car, in the waiting area, the coffee, teas, etc., , fuit, lemon water++ and popcorn spoll your appetite! It’s a very exceptional time as you wait for the servicing of your vehicle, which is also exceptional!! More