Mercedes-Benz of Louisville

Sales person was great: Kevin Owens Experience overall was very well managed. Would use them again. was very well managed. Would use them again. More

As an introduction, I’m a longtime Mercedes Benz customer. I’m on my 4th Mercedes in 10 years and my wife is on her third. I understand the cost of owning a Mercedes and I expect to pay a premium fo customer. I’m on my 4th Mercedes in 10 years and my wife is on her third. I understand the cost of owning a Mercedes and I expect to pay a premium for a quality product and quality service. But I actually expect excellent for premium cost. I purchased an EasyCare extended warranty at Mercedes Benz when I purchased a E550 at MBZ of Atlanta 2 years ago. I just moved to Louisville and had an issue that was covered by the warranty. MBZ of Louisville wanted an additional $1500 “diagnostic fee” prior to submitting the repair to the warranty company. I should mention that an original $300 inspection fee was already charged and that there is a $500 co/pay with the warranty. I understand the $300 inspection fee and $500 copay. No issue. More than a little confused about the $1500; I reached out to MBZ of Atlanta, MBZ of Music City (Nashville) (where I had had regular maintenance performed last year) and the EastCare warranty company itself. All three confirmed that the repair was covered under warranty with only a $500 co/pay should be needed. (Mercedes of Atlanta even questioned the initial $300 inspection fee I was charged by the Louisville dealer). I rejected the $1500 repair charge and just went back and picked the car up……(note: a $300 service fee and my car didn’t even get a courtesy car wash. This is the 5th Mercedes dealership Ive used for maintenance and that’s the first time I’ve ever had that happen….and they really weren’t busy at all). Both MBZ of Atlanta and Nashville apologized and said they would be glad to complete the repair through warranty if I could get the car to them. MBZ of Atlanta even offered to wave the $500 co/pay. Final outcome. Mercedes Benz of Atlanta and EasyCare helped me find a local Mercedes Certified Mechanic who would honor the warranty and complete the repair. Needless to say. I won’t be going to MBZ of Louisville for any regular maintenance or repairs moving forward. Buyer beware. My wife plans on replacing her Mercedes SUV this fall. I think we will check out the dealerships in Atlanta, Nashville and Lexington. More

Sarah facilitated a seamless sale with utmost professionalism. I find it was WORTH the drive from "out of state" to purchase a vehicle through MB Louisville. I love the car. Trading in my " professionalism. I find it was WORTH the drive from "out of state" to purchase a vehicle through MB Louisville. I love the car. Trading in my "senior" Mercedes was expedited as well. Many thanks for a positive experience (and a thanks to Mr Jackson as well). More

We (6 MBZ owners) all got excellent advice and service from the finance department in the purchase of extended warranty and prepaid service contracts. All the transactions were done over emails and phone from the finance department in the purchase of extended warranty and prepaid service contracts. All the transactions were done over emails and phone calls, Jeff Jackson's responses were always prompt and the transaction executions were flawless. We are certainly coming back here for our next MBZ purchase. More

I found a vehicle online and basically had a done deal a few hours later, picked up the vehicle the next day. I had the pleasure of having Sarah King help me purchase my vehicle. She is straightforward and few hours later, picked up the vehicle the next day. I had the pleasure of having Sarah King help me purchase my vehicle. She is straightforward and tries to do what’s best for the buyer. If more sales people worked the way she worked, buying or selling would be a fun experience. I know I enjoyed mine! Thank you Sarah and team! -Ricky More

She White helped me find my new GLC300 which we drove off the lot. Yes, I said new and on the lot! It was a great experience from beginning to end. The purchase was the fastest car transaction I’ve ever ha the lot. Yes, I said new and on the lot! It was a great experience from beginning to end. The purchase was the fastest car transaction I’ve ever had and one of the most pleasant experiences. Shea even followed up a few days after our purchase which shows that he genuinely cares. I highly recommend buying your next Mercedes’ form Shea. Dave Reeder More

Shea helped me find my new GLC 300. He made the process easy and pleasant. Shea has excellent customer service skills and was attentive throughout the process. The amount I received He made the process easy and pleasant. Shea has excellent customer service skills and was attentive throughout the process. The amount I received for my trade in was great and I feel that I received an excellent deal on my new vehicle. I am so happy with my purchase. I live in Richmond and I recommend that everyone drive to Louisville to see Shea for the best customer service in purchasing a new vehicle. More

After 22-day saga with my E550. I had a loaner for only 7 of those 22 days. 5k later Included a new fuel pump and new struts (that apparently are not in stock and were fine when th I had a loaner for only 7 of those 22 days. 5k later Included a new fuel pump and new struts (that apparently are not in stock and were fine when the car left my house on a tow for MB dealership because of the fuel pump. Was told by management over the phone "they would work with me on the price of the new struts which basically lead to a discount of 9% off the original estimate . Bottom line is if you can't get service in this town for your MB you can't purchase another one in my opinion . The wife and I have probably 3-4 new car left in our life so we now must explore Audi, BMW, and other luxury brands now. Although I believed that MB of Louisville wants to do the right thing in the end they don't really care because they have plenty of business . You’re just a number and called than 21 different times with 1 call back and a sit-down short meeting with Chris Segal(service manager) when I picked my car on the 22 days. Very nice ,knowledgeable man but barley recalled my situation and did take the discount from a whopping 6 % to 9% ( not exactly my idea of working with someone ). If your service agent is out on vacation, you are passed over constantly, and the receptions will just tell you they can’t help and if they don’t have loaner your just out of luck.. I love my MB but out of principle and philosophy can’t ever buy another from this place . Kindest regards Mr. Yennes E550 owner (Louisville, Ky) More

My fiancé brought his car in for service this afternoon and ended up having to leave his car at the dealership for repairs. After discussing the necessary repairs with the customer service rep, he stated t and ended up having to leave his car at the dealership for repairs. After discussing the necessary repairs with the customer service rep, he stated the vehicle will not be ready until Monday, November 15, 2021 so I asked him for a loaner. To my surprise I was told that all the loaners were booked three weeks out. I have owned a luxury car (BMW, Mercedes, Audi and Volvo) since 2006 and I have never heard anything like this before. Every dealership I have ever conducted business with keeps a few loaners on hand for situations like this. Being military, I have been stationed in several states across the United States and I cannot believe this is the kind of customer service Mercedes-Benz of Louisville is providing. It should not be on the customer to rent his/her own transportation when they are spending four thousand dollars in vehicle repairs. They also charged him twice for the same service, this is unacceptable. More

MB Louisville customer service worth 5 hour drive! I just bought new 144 Cargo Sprinter from out of state. Wyndall responded on a Saturday, his day off. By the following Saturday he again came in on I just bought new 144 Cargo Sprinter from out of state. Wyndall responded on a Saturday, his day off. By the following Saturday he again came in on his day off just to deliver my van. All throughout the negotiating process Wyndall was great to work with solving issues, and finding creative ways to seal the deal. Mercedes 0% promotion interest loan rate is incredible. So yes five hours drive and passing 6 other dealerships well worth the honesty and great customer service! More