Mercedes-Benz of Lynnwood

hotbed for racist behavior Mercedes-Benz might offer a superior automotive product, but it's hard to discern that by the apathetic and poor customer service skills I encountered Mercedes-Benz might offer a superior automotive product, but it's hard to discern that by the apathetic and poor customer service skills I encountered at Mercedes Benz Of Lynnwood while conducting a fact finding mission at the location in Lynnwood, Washington. When I explained to one of the salespeople that I'm here to obtain some glossy material on the new lineup, he seemed rather unconcerned, and told me that they didn't have anything that profiles the latest models.I then replied, "Well....perhaps you could provide me with multiple booklets that might cover the full spectrum." He then glanced at his desk, which overflowed with the materials I desired. After offering them to me, I almost wanted to ask, "Why didn't you just DO THAT IN THE FIRST PLACE?" I can't say if the terrible customer service occurred because I'm a person of color, or because they automatically sized me up as someone who shouldn't/wouldn't drive a Benz.I can ONLY state that THIS dealership will receive ZERO attention from me when I choose another vehicle. More

Quick Service We were starting out to make a trip to Portland for a dog show in my Sprinter. The check engine light came on and I called service and was told to br We were starting out to make a trip to Portland for a dog show in my Sprinter. The check engine light came on and I called service and was told to bring it in. We had all the dogs in the car and needed to get there. All the dog show equipment was in the Sprinter. When we got there they diagnosed it and said it was something we could drive with and get fixed when we got back. Wonderful Service! More

Prompt and excellent service! Thanks for a job done Colin. My 2007 CLK was in need of some fairly extensive service. Colin explained all the issues that needed to be addressed, and was able to complete the wor My 2007 CLK was in need of some fairly extensive service. Colin explained all the issues that needed to be addressed, and was able to complete the work quickly, and at a fair price. Thanks for a job well done. More

Great Service We scheduled an online service appointment and were fortunate to meet Garrett. He provided excellent customer service and provided great care to our v We scheduled an online service appointment and were fortunate to meet Garrett. He provided excellent customer service and provided great care to our vehicle. I would recommend the team at MB of Lynnwood. More

Customer Excellence I have purchased several vehicles over the past few years. Every transaction was meet with professional customer service along with the best possible I have purchased several vehicles over the past few years. Every transaction was meet with professional customer service along with the best possible trade in value I could expect. Igor Rysin is very knowledgeable in AMG products and is an excellent salesman to work with. Looking forward to working with him again in the near future. Thank you, V.M. More

Great experience everytime! The staff is always friendly and kind whenever i go in for service. Everyone who i have ever interacted with has always made me feel welcome. I would The staff is always friendly and kind whenever i go in for service. Everyone who i have ever interacted with has always made me feel welcome. I would highly recommend Mercedes of Lynwood for the best service. More

Outstanding customer service Salesperson Kevin Lee was exceptional. Kevin has been extremely helpful after the sale. Wonderful personality and offers great detail to customer sati Salesperson Kevin Lee was exceptional. Kevin has been extremely helpful after the sale. Wonderful personality and offers great detail to customer satisfaction. Everyone at this dealership bent over backwards to be helpful and courteous. More