Mercedes-Benz of Lynnwood

Garrett Graham has been my service contact for 3 years. He does a great job of customer service and support. Strongly recommend MB of Lynwwood. He does a great job of customer service and support. Strongly recommend MB of Lynwwood. More

Mercedes Lynnwood did it again! Their service is exemplary. I get first class service and I always leave that place satisfied. Garret was the one that took care of my car this time. He was friendly, exemplary. I get first class service and I always leave that place satisfied. Garret was the one that took care of my car this time. He was friendly, professional, and knowledgeable. I thought I was going to spend $$ on an oil change. Turns out, it just needed a top off. It was very quick. He checked something on my dashboard and even showed me how to do it. I didn’t even have to leave my seat. He topped it off with no charge. I asked about another issue with my car. But I was in a rush and couldn’t get it checked right there and then. So, as he promised, he quickly gave me an estimate for the fix. It literally took him two minutes. I am happy with the service. I don’t mind paying $ for an oil change or anything else in the future. These guys earned my trust. More

Josh in service, was more than helpful with our Mercedes 2012 ML 350 light issue. He was prompt, professional and friendly. He answered our questions and even looked into other issues we had no questions 2012 ML 350 light issue. He was prompt, professional and friendly. He answered our questions and even looked into other issues we had no questions asked. He made us feel like VIPs. He exemplifies excellence in Mercedes mechanical knowledge and customer service. He definitely exceeded our expectations. We will definitely seek him out for our future Mercedes needs. More

Service Department When I called to schedule an A3 service on my GLA250 I was told the cost would be approx $279 and the procedure would take 1.5 hrs. However when I go When I called to schedule an A3 service on my GLA250 I was told the cost would be approx $279 and the procedure would take 1.5 hrs. However when I got there and met with Stephany, I was told my car was also due for spark plugs and air filter, the wait would be 4-5 hrs and the cost would be close to $900. I am very disappointed that I was not made aware of all the work that supposedly needed to be done and the real cost of such an appointment. I bought my car at Lynnwood Mercedes Benz so all the records are there - they just didn't get looked up at the time I first called?? Also, in reviewing my paperwork, it appears that my car should have tire rotation every 5,000 miles but there was no rotation done and Stephany didn't mention anything about this to me. My initial purchase experience with Alan was tremendous (he earned 5 stars) but the service department has earned 2 stars. More

Great experience at the service department I had some issues with my sprinter, and when i brought it to the dealership service , Scott S. was the one that came up to help. Fixed the issue. Next I had some issues with my sprinter, and when i brought it to the dealership service , Scott S. was the one that came up to help. Fixed the issue. Next day when we picked up the sprinter and left the check engine sign came up. So we took it back and Scott with out any questions took the sprinter in again and fixed the problem. Now its running great again. Thanks Scott S. for great customer service and the help. More

Wouldn't go anywhere else The staff at Mercedes Benz of Lynnwood understand customer service, they treat customers with respect, and have earned my loyalty. I wouldn't buy a ca The staff at Mercedes Benz of Lynnwood understand customer service, they treat customers with respect, and have earned my loyalty. I wouldn't buy a car from anyone else. More

Garrett is excellent I couldn't be more satisfied. Knowledgeable and easy to deal with. Kept me informed with the status of the work. Easily recommendable. I have been a M I couldn't be more satisfied. Knowledgeable and easy to deal with. Kept me informed with the status of the work. Easily recommendable. I have been a M-B owner for over 20 years and have a fair knowledge base from which to work. Garrett knew his business, explained in detail how the fuel vapor recovery devise work, and provided me with the old canister after the work was completed. While I am no mechanic I like to understand how various components function. More

Bought car in Bought car out of state Purchased 2020 from factory GLE built as I wanted still not able to drive as I have been waiting on some third party company to get a registration. Pa Purchased 2020 from factory GLE built as I wanted still not able to drive as I have been waiting on some third party company to get a registration. Paperwork was given to dealer the 28th June 2019 from Arizona and Finance had the paperwork to process the 3rd July 2019 today still not done and I must do myself today to hopefully get a temp so I might even drive around the block Bought many cars with Michael and this great dealership what happened was I wasn't treated as I had been if I had come into the showroom many problems to many to list here and I would love to talk with management about. I feel really let down from Michael, he did take a vacation and he certainly deserves that but he let the ball drop and he did terribly the car shipped late FACT......still paying 42 dollars a day still can't drive as of today FACT.....still don't have registration Fact very poor job and expected so much more the previous times where great, nothing short of exemplary but not this time . I tried to call a manager to explain my frustration with Michael and Michael just ended up texting me asking why I was calling his boss does that sound right? No follow up by the manager who said he would call me to back, to begin with, bottom line I am just a customer and maybe I did something wrong to this company but not sure other than kindness and appreciation, the service was horrible and not what I ever would expect from Mercedez. I am so disappointed and thought Michael was a friend, not just another sales per trying to make money both my wife and I Hind are let down and this whole process discouring not sure what to do still can't drive car yet,still paying to still cant drive car ,need to get temp today hopefully no issues...lastly never wrote a hurtful message like this before it actually kills me more....feel completely let down and alone but as an Army guy will figure out myself with little or no help bad job Michael and you should never let your emotions get the best of you the texts to my wife indicate you were being rude and this sir was not what Mercedes does ever Tom Adams 15 July 2019 More

Finally after buying cars all my life (first one a Model A in 1955 at age 12) I found the literally perfect sales person, Don Powell. I was coming out of a after buying cars all my life (first one a Model A in 1955 at age 12) I found the literally perfect sales person, Don Powell. I was coming out of a three year lease and determined a year or so ago that MB needed to be my car for final years of my life. My wife bought her MB many years ago, a MB Lynnwood 430S and we both have loved that car for almost 11 years. Actually did reach out to other MB dealers in Seattle area but got the usual glib input. Needed to make a decision fairly rapidly as lease termination coming up. Time line is walk in on Thurs afternoon met by Don. Although our maintenance on my wife's car was done by MB Lynnwood, I did not know any sales folks there. I had done a bit of homework but literally within 10 minutes Don had found a perfect car for me. Met all my requirements, size, color, price, etc. Returned home, filled out paperwork on line at MB Website and sent on to Don on Friday. Then Saturday gathered up needed documents and returned but sort of dreading yet a long wait in finance room but was advised this would not be the case. Including a very detailed hands on instruction by the Lynnwood "tech" fellow I was in and out in less than one hour. I still cannot believe it. If you want to have a really good experience and fun as well then just forget all the others and head to see Don Powell ant MB Lynnwood. You will be very pleased you did, Larry Hawes, Kirkland WA More

Great follow up service Kevin Lee was outstanding in helping us get a pre-owner MB. Good follow up and very helpful in finalizing our purchase. Also nice atmosphere within Kevin Lee was outstanding in helping us get a pre-owner MB. Good follow up and very helpful in finalizing our purchase. Also nice atmosphere within the building. Tom & Barb Rook More