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Mercedes-Benz of Manchester

Manchester, NH

Overview
Reviews
Vehicles
4.7
884 Reviews
Call Dealership (603) 259-4939
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875 Gold St

Manchester, NH

03103

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Showing 884 reviews

January 02, 2024

Took 33 days for my car to be serviced and repaired, a lot of back and forth about warranty. More

by nrola21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddy , jenny
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Jan 04, 2024 -

Mercedes-Benz of Manchester responded

Thank you for your feedback about the long wait time to have your vehicle serviced and repaired with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Espey, General Manager mespey@manchestermb.com

December 27, 2023

Jenny was nice. Car seasonal mats were cleaned, which is nice. Fifteen words, Merry Christmas. More

by Tinad
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny
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Dec 29, 2023 -

Mercedes-Benz of Manchester responded

It's fantastic to hear that you had a great experience and that Jenny provided nice assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

Great communication and service. Right on top of things and very accomodating good car wash More

by Davidhollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Dec 27, 2023 -

Mercedes-Benz of Manchester responded

We are thrilled to hear that you had a communicative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Gary Eddy has a great costumer service. He waste no time to get things going. More

by john.devera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eddy
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Dec 21, 2023 -

Mercedes-Benz of Manchester responded

It's fantastic to hear that you had a great experience and that Gary provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

Friendly and prompt service. Greeted me and ensured that my car was serviced properly and any additional items were addressed. More

by gentileandrew70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Wright
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Dec 19, 2023 -

Mercedes-Benz of Manchester responded

We are thrilled to hear that you had a friendly and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

Dawn And Mike Smith always take utmost excellent care of me, always punctual and very professional… In quick to get answers for me!!! More

by Taalguylaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melisa Rodriguez
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Dec 19, 2023 -

Mercedes-Benz of Manchester responded

It's wonderful to hear that Dawn and Mike consistently provide you with excellent and professional service. Punctuality and professionalism are key qualities that make a significant difference in customer experiences. Their promptness in addressing your inquiries reflects their dedication and commitment to ensuring your needs are met efficiently. We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

First time I’ve been in for service, everyone was very friendly and helpful. Thank you. More

by jeanw1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
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Dec 16, 2023 -

Mercedes-Benz of Manchester responded

It's great to hear your first service experience went smoothly! Friendly and helpful staff can make all the difference. Here's to many more hassle-free visits!

December 12, 2023

Excellant customer service. Jennifer did amazing job.Thank you It’s a great service department.They care about their customers More

by thowe998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer lording 5 stats, Chris Thibodeau
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Dec 13, 2023 -

Mercedes-Benz of Manchester responded

It's wonderful to hear about your excellent experience at Mercedes-Benz of Manchester, especially with Jennifer providing amazing customer service! Having a service department that genuinely cares about its customers can make all the difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Brought my car in for an inspection and I was there for 2 1/2 hours. The other two customers waiting in the waiting area also stated that they had been waiting for a long time. I think the wash and vacuum More

by dhamilton1211
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Eddy
Report | Print
Dec 13, 2023 -

Mercedes-Benz of Manchester responded

Thank you for your feedback about the long wait time to get your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Espey, General Manager mespey@manchestermb.com

December 12, 2023

There were a lot of customers at the time I brought my car in, yet the staff worked well together. The rep I had explained the write ups to from my service so it was understandable. More

by Drondeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary eddy
Report | Print
Dec 14, 2023 -

Mercedes-Benz of Manchester responded

It's impressive when a service team manages to handle a busy day effectively and still maintains clarity in their communication. Having a service rep who can explain everything is a definite plus! We have a well-coordinated team. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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