Mercedes-Benz of Manchester

Excellent service . Would recommend it to everyone. Steph Service Manager is so helpful for setting up the appointment, pick up and delivery . Thanks a lot Steph and Samantha Service Manager is so helpful for setting up the appointment, pick up and delivery . Thanks a lot Steph and Samantha More

Tyler and Phil was extremely courteous and professional. . By far the best experience ever they gave us buying a car from a dealership. Give them a raise please. . By far the best experience ever they gave us buying a car from a dealership. Give them a raise please. More

Took my Sprinter RV in for a State Inspection, oil change and diagnosis of a noise. They diagnosed and fixed the driveshaft bearing that was causing the noise, along with completing the service and inspectio and diagnosis of a noise. They diagnosed and fixed the driveshaft bearing that was causing the noise, along with completing the service and inspection. The did this on time and for a fair price. Great job, thank you! More

Very accommodating and helpful with my car A1 service! Friendly staff! Very fast processing and seamless connection! I like the cleanness of the waiting area! Friendly staff! Very fast processing and seamless connection! I like the cleanness of the waiting area! More

Great cars, better people! Was in and out in no time. Very much appreciate the process and the folks executing it from start to finish. Very much appreciate the process and the folks executing it from start to finish. More

Very efficient Service B appointment. Made appointment via the app—easy. Friendly text reminders. Check-in was quick, clean, informative and efficient. Quoted 3-hour service, but actually completed in 1 h via the app—easy. Friendly text reminders. Check-in was quick, clean, informative and efficient. Quoted 3-hour service, but actually completed in 1 hour. More

Took my RV in for inspection and Jon was very helpful and got me in and with no fuss. The facilities were clean, friendly and comfortable Excellent experience! got me in and with no fuss. The facilities were clean, friendly and comfortable Excellent experience! More

Mercedes of Manchester: Fantastic dealership and service as usual and Samantha in the Service dept is the best! Thank you so much again for everything !:) Steve as usual and Samantha in the Service dept is the best! Thank you so much again for everything !:) Steve More

I leased two SUV’s within two months at prime Mercedes Manchester. STAY AWAY! Once you leave there is zero Communication from them. Leaving multiple messages without a call back. At one point I called ev Manchester. STAY AWAY! Once you leave there is zero Communication from them. Leaving multiple messages without a call back. At one point I called every hour to finally speak to someone and they pass you along to a voicemail to someone else who will not call you back. It’s crazy. 1. 2020 GLB250. Only having this vehicle two days it was in for service for a computer swap. This took days to complete. Got the vehicle back and had some loud road noise coming from the windshield. They found out the windshield needed to be replaced. They put black Electrial tape on top of the windshield to stop the noise until the new one came in. So we drove around with black Electrial tape on the top of our new Mercedes (white) for a week! Not a good look. 2. 2nd vehicle 2020 GCL300. When going over the deal with the sales manager Fred “Can I put a trailer hitch on this vehicle?” “Yes we do it all the time no problem at all” I explain to him how important it was having a trailer hitch and he assured me I would not have a problem at all. Well it turns out you cannot put a trailer hitch on my GLC 300! Yup that’s right. Cannot be done! THANKS FRED I called multiple times to discuss this and like always sent to voicemails and no call back! Now I have a vehicle That is completely useless to me. Thanks Fred!! How do you treat customers like this? I had no choice but to trade the GLC300 for something I could Actually tow with. STAY AWAY FROM PRIME MERCEDES MANCHESTER! Oh and still no call back. Ridiculous More

Maybe my 5th or so purchase from them and once again just an all around great experience. Many thanks to Kara, Mike and Fred once again!:) an all around great experience. Many thanks to Kara, Mike and Fred once again!:) More