Mercedes-Benz of Manchester

As for my experience at Holloway and with Debra Silva-Smola, it was by far the BEST new car shopping experience I’ve ever had! I might add that Debra is the reason that I bought a Mercedes. I h Silva-Smola, it was by far the BEST new car shopping experience I’ve ever had! I might add that Debra is the reason that I bought a Mercedes. I had in mind that I wanted an Audi and I was just looking to compare. At the Audi dealerships (yes, I went to multiple), my husband and I were ignored. They made us feel that we weren’t “Audi people”. We roamed the lot, we even roamed around in the showroom without even a “hello” from the sales staff. On my first visit to Holloway, a rainy dreary day, Debra came out of the showroom, introduced herself, asked if there were any questions she could answer or information she could provide. She let me browse on my own. When I needed information, she was available. My inquiry at that time was about the availability of the ML550. She let me know there were none available at the time, that she could search for the vehicle or I could order. She is extremely knowledgeable about your fleet, she explained the differences between the ML550 and the ML350. I was able to test drive the E350 as well as the ML350. Debra was very personable and very accommodating. Debra even came in on her day off to work with my husband and I. Even though we were working to obtain financing from our credit union, Debra worked with your finance manager and got us a lower rate. She is truly customer focused. I will close by saying my experience with Debra and at Holloway has been GREAT! More

Holloway Motor Car is a first class operation from beginning to end and their employees are as well. They know their product exceptionally well, treat their customers like gold, and follow-up exactly beginning to end and their employees are as well. They know their product exceptionally well, treat their customers like gold, and follow-up exactly as they promise they would. I would recommend Holloway & Alex, Renee, et., al, anytime! More

My husband and I have bought several cars over the years a and our recent purchase, of a used Hundai Tuscon, through Jeff Donovan was the least stressful to date. Jeff was knowledgeable, professional and p a and our recent purchase, of a used Hundai Tuscon, through Jeff Donovan was the least stressful to date. Jeff was knowledgeable, professional and personable. He made us feel like our business mattered. We also appreciated the fact that he and the used car manager let us know about some body work that had been done to the car that was not noted on CarFax yet. We may not have purchased a Mercedes.....but sure felt like we did! More

Another wonderful experience with Holloway and Jeff Donovan. Traded our ML350 in for another GLK -- this time in diesel. Total time from 1st drive to driving the new car home was less than 5 days Donovan. Traded our ML350 in for another GLK -- this time in diesel. Total time from 1st drive to driving the new car home was less than 5 days. Simple, low-pressure sales (Jeff's hallmark), and couldn't be happier! Excellent job Jeff! More

They sold me another one. I personally have purchased four vehicles from Holloway Motorcars over the last few years. I send friends to buy at the store. I purchase cars from Holloway because of the peopl four vehicles from Holloway Motorcars over the last few years. I send friends to buy at the store. I purchase cars from Holloway because of the people there. Cars are great but the staff make it even better to buy there. Renee Vargas is the marketing Manager and is the best I have had the pleasure to meet. Alejandro Jaime is a gentlemen and a superb salesman. He quietly meets my needs with no pressure and with great effect. He is top class !. Stephanie Lanouette works in the service department and helps me with the very best advice on my cars She handles all my service needs and takes care of it so well. I find the whole group at Holloway to be second to none. Five star rating to Alejandro, Renee and Stephanie. More

I have purchased 9 Mercedes Benz vehicles from Deb and the Holloway team. Each time the experience has been extremely professional and easy to do business with. I would also recommend their service which the Holloway team. Each time the experience has been extremely professional and easy to do business with. I would also recommend their service which has been truely outstanding. The reprenent Mercedes Benz in a way you would expect for this fantastic brand. You will not be disappointed. More

This car buying experience was flawless. Jeff was very respectful of what I wanted and gave me great advice. Having purchased two cars from him at this dealership before, I had high expectations and was n respectful of what I wanted and gave me great advice. Having purchased two cars from him at this dealership before, I had high expectations and was not disappointed. No pressure, no BS. I will definitely purchase another vehicle from Jeff at Holloway in the future. More

Earlier Jan 2013, I went there to buy a G63 AMG which is around $130k, and after signed all papers and put down $2500 the dealer was asking immediately. At the time I put in the order and have NOT yet went around $130k, and after signed all papers and put down $2500 the dealer was asking immediately. At the time I put in the order and have NOT yet went with financial decision (loan or cash). The dealer starts to ask about my employer blah blah...and I gave them an offical letter from HR. And later, the sales called my HR WITHOUT my acknowlegement (I dont know what information has been gathered). And I sent an email to ask them stop seeking my private information. About a month later, the dealer citing their "own discretion" to withdraw the transaction. And refuse to provide any specific reason (even when people from MB USA case manager.). The dealer should respect the privacy the customer should have and ask no more personal infomation than needed. Later I reported this event to MB USA and still not sure what will come about. This is typical case abuse of the power of the sales channel. People who want to have a high profile purches should avoid this dealership. More

I brought my wife's car in for routine A maintenance $299.00. I explained all the problems she was having. I was then told that it would be an additional $120.00 to find out what was wrong with the car. $299.00. I explained all the problems she was having. I was then told that it would be an additional $120.00 to find out what was wrong with the car. After a couple of hours waiting I met the shop foreman and a service person. They told me that all the wheels were bent and it would be $2500.00 to fix the problem. The previous visits we were told we needed bushings, previous to that we were told we needed bushings and a transfer case for the 4 matic. The car was becoming a nightmare. We decided to discuss this with Jeff Donovan. We then discussed trading the car for a new leftover C300 4matic. Jeff was so helpful and understanding that my wife just had to have a new car that day. We did drive away in the new car that day and very satisfied with Jeff. However, the service department needs some help. Over the last few months the car was service 3 times. It seemed as if they were just changing parts and not really diagnosing the problem. I still don't know what was wrong with the car. More