Mercedes-Benz of Marin

Mick Palermo made up for the poor automated customer interfaces. Why waste time with a "chat" to set an appointment when the booker is live? Poor quality for a premium brand. Likewise the canned "estima interfaces. Why waste time with a "chat" to set an appointment when the booker is live? Poor quality for a premium brand. Likewise the canned "estimates" and their approval. I'm not ordering a burger with fries at some drive-thru. The management ought to ask an impartial friend or relative to test this "system" in light of the brand's price point and service cost. I've been a customer for a long time and recall how it was good, before CRM arrived. The front end betrays the rest of the service relationship and staff effort. More

Ordered 4 new tires for Mercedes 350eqe which had less than 20k miles yet all tires were worn out. Mercedes doesn’t tell you the weight of the battery/car is so heavy it wears out tires. Brought in on a M than 20k miles yet all tires were worn out. Mercedes doesn’t tell you the weight of the battery/car is so heavy it wears out tires. Brought in on a Monday promised for Tuesday, called Tuesday and told no tires until Friday. On Friday they tell me fed ex messed up, tires ready on Monday. Pick up Tuesday morning and Wednesday morning check tire pressure indicator goes off showing all tires improperly inflated. After messing with that adjustment find out Saturday that one tire has supposedly picked up a mail and needs replacement. I’m waiting for latest tire to show up. Mercedes should disclose their cars are so heavy they burn out tires in less than 20k miles. All that said my service advisor was extremely helpful and I have no problem with the staff there. The Mercedes brand is another story More

Mitch was personable, helpful and easy to work with. My car came back clean and the new wheels make me feel more secure. My car came back clean and the new wheels make me feel more secure. More

Everything from dropping off to picking up the car was great. Very happy with the service experience. great. Very happy with the service experience. More

The service was very quick and efficient. I appreciated being given a very nice loaner. The extended warranty I purchased last year has served me well. Thank you. I appreciated being given a very nice loaner. The extended warranty I purchased last year has served me well. Thank you. More

This was my first visit here with my new GLC300 for an oil change. Asked them to get it done by certain time and they do it. Thank you!!! oil change. Asked them to get it done by certain time and they do it. Thank you!!! More

Very professional and accommodating for an express service. I will be back for my next service, thanxs service. I will be back for my next service, thanxs More

Lily was pleasant, knowledgeable and accurate in her timing estimates- all excellent qualities in a service advisor. Great sense of humor which also is appreciated. Other service support staff were frie timing estimates- all excellent qualities in a service advisor. Great sense of humor which also is appreciated. Other service support staff were friendly and helpful with all my questions as a first - time customer. Top-notch customer service as I would expect from a Mercedes Benz service center. More

great service, knowledge , attitude. great all around. will come again. recommend it to everyone. service great all around. will come again. recommend it to everyone. service More

Friendly, courteous, efficient, very knowledgeable, professional, very accommodating, great customer service truly care about their customers and make sure they made their needs professional, very accommodating, great customer service truly care about their customers and make sure they made their needs More