Mercedes-Benz of Marin

Eliseo once again did a fantastic job . .. making drop-off and pickup process super easy. After working with him for over 20 years, he represents a crucial part of my brand loyalty to Merc .. making drop-off and pickup process super easy. After working with him for over 20 years, he represents a crucial part of my brand loyalty to Mercedes ... keep up the great job! More

Absolutely outstanding service from Don Murphy at Mercedes-Benz of Marin! From start to finish, Don was the epitome of professionalism—courteous, friendly, and incredibly knowledgeable. He kept me in Mercedes-Benz of Marin! From start to finish, Don was the epitome of professionalism—courteous, friendly, and incredibly knowledgeable. He kept me informed throughout the entire process, making sure I understood what was being done and why. What really stood out was his honesty and dedication to customer satisfaction—he ensured I received the price originally quoted to me without any surprises. It’s rare to find someone who blends technical expertise with genuine customer care so seamlessly. I highly recommend working with Don if you want a smooth, trustworthy, and top-notch service experience. Five stars all the way! More

I would like to commend Angelo for providing exemplary service and demonstrating significant expertise in his work. I highly recommend this dealership for their outstanding customer service and commitment service and demonstrating significant expertise in his work. I highly recommend this dealership for their outstanding customer service and commitment to excellence. More

Excellent service and pickup/dropoff experience. Elisio Estrada is a pleasure to work with and always provides honest advice. I recommend working with him to anyone in Marin with a Mercedes. Elisio Estrada is a pleasure to work with and always provides honest advice. I recommend working with him to anyone in Marin with a Mercedes. More

The dealership seems very well run. I have been a customer for at least 20 years. I have been a customer for at least 20 years. More

Eleiseo Estrada has been my Service Manager for over 20 years because of his service and help I will be purchasing my next vehicle thru him. Thank you for all you do. Judy McCormick years because of his service and help I will be purchasing my next vehicle thru him. Thank you for all you do. Judy McCormick More

Outstanding customer service very impressed with how quickly they got the service done. I would recommend this dealership to my friends. quickly they got the service done. I would recommend this dealership to my friends. More

My E350 is due for its annual service in July. Last year when I took it in for the A service, I found that all of the people that I knew had left and there was new management and service providers Last year when I took it in for the A service, I found that all of the people that I knew had left and there was new management and service providers. There was a different tenor in the Service department, folks seemed out of their element and provider didn’t check my car in. When I received a text that my car was ready and I went in, she was out to lunch. Certainly not what I was used to at SR Mercedes. I decided to find a mechanic who works exclusively on European cars and not return to MB. On Thursday as I left my grandson’s elementary school where I volunteer, my Check Engine light came on and my car began vibrating. I took it to MB given that it was close by. There I met Donald, and everything was uphill from there. He suspected what the issue was and had it taken into the shop for a diagnostic check. He drove me home himself. He called me as soon as he knew what the issue was and told me what was necessary and what was recommended in other areas. He was honest and thoughtful in his responses; zero pressure! I will return to MB in July for the annual check as long as Don is my service agent! More

Have had very good experiences with service from this dealership. The staff is quite professional and provides timely updates dealership. The staff is quite professional and provides timely updates More

Eliseo Estrada is the best service consultant that I have seen in my decades of luxury car ownership. His service is world class. He is the reason why I would go back to Mercedes-Benz of Marin for both serv seen in my decades of luxury car ownership. His service is world class. He is the reason why I would go back to Mercedes-Benz of Marin for both service and purchase of any new cars. More